Live In-Store Expert Appointments
If you can’t visit a Ribble showroom, you can still speak with one of our experts from home. Our appointment service lets you book a time that suits you and connect with a member of the team by video or phone. You’ll get clear product advice, a closer look at the bikes, and answers to your questions in real time.
How it works
Book your slot through our online form. Choose your preferred showroom and pick a time that suits you. At the time of your appointment, your expert will call you using the method you selected, either WhatsApp Video or a standard phone call.
Call options
WhatsApp Video Call
A simple one-way video call via WhatsApp. You’ll see the expert and the bike, but they won’t be able to see you unless you choose to enable your camera. This is entirely optional.
Phone Call
If you prefer not to use video, you can select a standard phone call.
Availability
Monday to Friday: 9:00 am to 8:00 pm
Saturday: 9:00 am to 6:00 pm
Sunday: 11:00 am to 5:00 pm
Opening hours may vary during seasonal periods and bank holidays.
FAQs
Q: Will I be viewable during the WhatsApp call
A: No. It’s one-way video by default. You’ll see the expert, and they won’t see you unless you choose to turn your camera on.
Q: Do I need to install anything
A: WhatsApp Video Calls require WhatsApp on your phone. Phone Calls work with any phone.
Q: What can the experts help with
A: Product advice, sizing guidance, comparisons, and a closer look at specific bikes or components.
Q: Can I check my order status during the appointment
A: No. This service is for product advice. For updates on an existing order, please log in and visit your Orders page in My Account
Q: Why can’t I see any appointment times
A: If no slots appear, the showroom may be fully booked or closed. Try another day or choose a different showroom.
Q: I can’t connect to the WhatsApp call
A: Check you have a stable internet connection and the latest version of WhatsApp installed.
Learn more about Live In-Store Expert Video Calls
Last Updated: 10/12/2025
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