How can we keep you pedaling forward?
Hi, how can we help you?
Find answers fast with our FAQs and top resources. Still have questions? Drop us a message, we’re here to help!
Select a category from the menu.
Bike Selection & Sizing
Types of Riding and Frame Materials
E-bikes Explained
Cycle to Work
- Cycle to Work Scheme – How It Works
- Which Cycle to Work Providers Does Ribble Accept?
- How to Order a Ribble Bike Through the Cycle to Work Scheme
- Can I pay the delivery fee separately with Cycle to Work?
- Cycle to Work Vouchers – Can I Top Up My Order?
- How Much Can You Save With the Cycle to Work Scheme?
- What You Can and Can’t Buy With Cycle to Work
- What to Do If Your Cycle to Work Voucher Is Declined
- Order Confirmation When Using Cycle to Work
- Cycle to Work Scheme – 2019 Changes Explained
Showrooms & Test Rides
- Live In-Store Expert Video Calls
- Book a Test Ride at the Ribble Clitheroe Showroom
- Bikes on Display at the Ribble Clitheroe Showroom
- Bikes on Display at the Ribble Birmingham Showroom
- Bikes on Display at the Ribble Bluewater Showroom
- Bikes on Display at the Ribble Bristol Showroom
- Visit the Ribble Clitheroe Showroom
- Visit the Ribble Birmingham Showroom
- Visit the Ribble Bluewater Showroom
- Visit the Ribble Bristol Showroom
Placing an Order
Delivery
- UK Bike Delivery - How It Works
- Click & Collect – How It Works
- International delivery costs and timescales
- Parts and accessories delivery options and timescales
- Do I need to be home for delivery?
- What to do if your accessory order hasn’t arrived
- What to do if you’ve received the wrong item
- How to track your Ribble delivery
- Why is my Ribble order delayed?
- Further delivery information
Payment Options
International Orders
30 Day Test Ride
Exchanges & Returns
Setup and Assembly
- Ribble Welcome Guide
- What comes with my Ribble bike?
- How to unbox your new Ribble bike
- How to fit 2-piece handlebars
- How to cut your Ribble seatpost safely
- How to bed in disc brakes
- 12-speed Di2 derailleur has no power – how to fix
- How to fit an integrated bar and stem
- How to check if your derailleur hanger is bent
e-Bike Set-up & Care
- How to remove and refit your eBike wheel
- eBike battery replacement service
- Servicing your Ribble eBike
- Why is my Ribble eBike showing a flashing pink light?
- How to update your Ribble eBike firmware
- How to update MAHLE X35 firmware
- How to get the most range from your eBike
- How to store your eBike
- Using the Mahle ‘My SmartBike’ app with your eBike
- How to connect the Mahle app to Strava
- MAHLE X35 battery charge levels explained
- Using walk mode on your Ribble eBike
- Ribble eBike iWoc One controller guide
- How to change assistance levels on your MAHLE X35 eBike
- eBike motor maps – what they are and how to adjust them
- What is the button on my eBike top tube?
Fitting Accessories
- How to fit mudguards to your Ribble bike
- How to fit pedals to your Ribble bike
- How to fit a bottle cage to your Ribble bike
- How to fit an out front mount on your Ribble bike
- How to fit bike lights to your Ribble
- How to fit a bike computer mount on your Ribble
- How to attach a range extender to your Ribble eBike
- How to fit a pannier rack to your Ribble bike
Routine Maintenance
- How to store your bike properly
- What to check before riding your Ribble bike
- What to do after riding your Ribble bike
- How to repair a bike puncture
- What maintenance does my Ribble bike need?
- Can I clamp a carbon frame in a work stand or rack?
- How to clean your Ribble bike safely
- How to fix disc brake rub on your bike
- How to tell if your headset bearings need replacing
- How to service your Mavic ID360 freehub
- How to remove and install your bike’s wheels
- Wear And Tear
Technical Information
- Why do my feet hit the front wheel when turning?
- Can I order touch-up paint for my Ribble bike?
- How to apply touch-up paint to your Ribble bike
- How to choose the correct derailleur hanger for your Ribble
- How to assemble the SL seatpost saddle clamp
- How to fit your Ribble bike to an indoor trainer
- How to realign the bottom steerer spacer on SL bikes
- How to charge your Shimano 12-speed Di2 bike
- Shimano Di2: charging, shifting, and setup guide
- SRAM AXS: wireless shifting setup and charging guide
- How to Remove and Install Thru-Axles
- How to Operate Integrated Lights on Your Ribble e-Bike
- How to Fit a Rear Rack to Your Ribble Bike
- How to Fix a Creaking Bike – Ribble Guide
- Ribble Headset Compatibility Guide
Warranty
Terms & Conditions
- Ribble Cycles Information
- How Ribble pre-orders work
- Ribble order terms explained
- How to cancel your Ribble order
- How to amend your delivery details
- Price Matching for Promotions and Cycle to Work Orders
- How Ribble website prices work
- Website product information accuracy
- Ribble delivery terms and conditions
- How to make a complaint to Ribble
- Ribble CustomColour programme explained
Privacy Policy
- Ribble privacy policy
- How Ribble uses your personal information
- How Ribble markets to you
- Your consent to Ribble’s privacy policy
- How Ribble uses your email address
- How Ribble keeps your data secure
- How Ribble uses data to improve our service
- How Ribble uses cookies
- How Ribble uses analytics and tracking tools