Warranty Conditions

The Ribble warranty applies to the original purchaser of the bike only and cannot be extended or transferred to a third party.

Ribble reserves the right to physically inspect any Ribble frame or fork, or any Level Component suspected of being faulty or defective. If a physical inspection of the bike is required, Ribble will only collect the bike from the country it was delivered to. We may ask for images or descriptions of any alleged fault to help us process a warranty claim prior to us asking for the bike or parts to be returned. Any request for additional details is to assist us with the processing of a warranty claim and is not deemed to be in lieu of any physical inspection.

When possible, we will first look to repair or replace any faulty products free of charge in the instance that a manufacturing defect has been identified. Replacements will be offered on a like-for-like basis where the value of the replacement goods will match the value of the faulty goods at the original time of purchase. While we will endeavour to offer an exact replacement, we are not always able to guarantee any replacement products will be an exact aesthetic match for the original in terms of style, colourway or graphics. All of which may change between model years. Replacement goods will be offered based on stock availability at the time of a warranty claim.