Ribble CustomColour programme explained

Every Ribble CustomColour bike is hand-painted in the UK by our skilled team, with each finish covered by a 2-year paint warranty.

What’s covered by warranty

  • Manufacturing defects in paintwork

What’s not covered

  • Normal wear and tear (e.g. stone chips, abrasion from bags or panniers, wear at dropouts)

  • Cosmetic scratches or minor blemishes — these are part of the hand-paint process and give each bike its unique patina

Lead times

  • Choosing CustomColour will extend your bike’s lead time, usually by several weeks compared to a standard build

  • Lead times are clearly displayed during bike specification on our website

  • Times may fluctuate depending on demand

Returns policy

  • As each CustomColour bike is hand-painted to your specification, returns aren’t accepted unless there is a structural manufacturing defect

  • Please make sure you’re happy with your design before ordering

  • You can view colours in our showrooms or discuss options via Live Video Chat before placing an order

Paint care and touch-ups

  • Paint can chip or mark over time, especially with gravel riding, bikepacking or mountain biking

  • We provide a range of touch-up paints to match your bike’s design*

  • For accident damage, we also offer a crash replacement policy — contact Customer Service for support

Important notes

  • Regular cleaning and maintenance will help keep your paintwork in top condition and within warranty

  • Ribble may occasionally withdraw certain colours or designs without notice — if this affects your order, we’ll contact you to discuss options

  • Images shown online are for illustration; final colour may vary slightly

*Touch-up paints are not available for colour-flip or Special Edition designs.

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