Ribble CustomColour programme explained

Every Ribble CustomColour bike is hand-painted in the UK by our skilled team, with each finish covered by a 2-year paint warranty.

What’s covered by warranty

• Manufacturing defects in paintwork

What’s not covered

• Normal wear and tear (e.g. stone chips, abrasion from bags or panniers, wear at dropouts)

• Cosmetic scratches or minor blemishes — these are part of the hand-paint process and give each bike its unique patina

Lead times

• Choosing CustomColour will extend your bike’s lead time, usually by several weeks compared to a standard build

• Lead times are clearly displayed during bike specification on our website

• Times may fluctuate depending on demand

Returns policy

• As each CustomColour bike is hand-painted to your specification, returns aren’t accepted unless there is a structural manufacturing defect

• Please make sure you’re happy with your design before ordering

• You can view colours in our showrooms or discuss options via Live Video Chat before placing an order

Paint care and touch-ups

• Paint can chip or mark over time, especially with gravel riding, bikepacking or mountain biking

• We provide a range of touch-up paints to match your bike’s design*

• For accident damage, we also offer a crash replacement policy — contact Customer Service for support

Important notes

• Regular cleaning and maintenance will help keep your paintwork in top condition and within warranty

• Ribble may occasionally withdraw certain colours or designs without notice — if this affects your order, we’ll contact you to discuss options

• Images shown online are for illustration; final colour may vary slightly

*Touch-up paints are not available for colour-flip or Special Edition designs.