Every bike is built to order by our skilled mechanics, undergoes a second quality inspection (up to 110 points depending on the bike), and is then packed ready to send out. The majority of our bikes are ready to go in 5–10 days. That’s precision craftsmanship and swift delivery.
When ordering you will see an estimate window of when we think we will be able to dispatch your bike, this is based off stock availability at your point of order, this window may change if there is a delay between you placing your order and us confirming payment. Once payment is confirmed you will receive a revised date.
EXPRESS BUILD – READY TO SHIP IN 48 HOURS
Need a bike even faster? Every day we have a limited number of Express Build slots for selected models. That means your bike is built to order and ready to ship in less than 48 hours. There’s no compromise on quality; every bike goes through the same build and quality process, ensuring it arrives road (or trail) ready.
* Limited express build slots available. Selected models only.
CUT-OFF TIMES
All our bikes are built to order. One bike, one mechanic. Orders placed before 2pm Monday to Friday are go into the build queue on that day. Orders placed after that time are scheduled by our team on the next business day.
OUR DELIVERY PARTNERS
We work with a range of delivery partners that we choose based on what is in the order and the delivery address we’re sending to. Once your order is dispatched our couriers usually take up to 48hrs to deliver and will keep you updated throughout the process.
DX-2 Delivery Service
Some bikes – those that need a bit of extra care – are sent out with DX-2, a specialist service designed for larger boxed deliveries that need to be handled by two people.
DX-2 is a bit different to your standard courier. They don’t deliver to every postcode every day. In fact, depending on where you live, they might only deliver once a week, or up to three times a week in some areas. So, if you’ve ordered an Express bike that needs to go via DX-2, it might take a little longer to arrive – but that’s purely because we want to make sure it’s packaged and delivered properly.
If you’d like to check when DX-2 deliver in your area, you can either:
Get in touch with our Customer Service Team – we’re happy to help, or
Contact DX-2 directly on 0333 241 1100
We really appreciate your patience while we make sure everything’s done right – it’s all part of making sure your bike gets to you in top condition, ready to ride.
Please note, delivery is only available Monday - Friday excluding Bank Holidays. Weekend delivery is not available.
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