What if I want to make a complaint?

We’re here to help, so if you’ve got a complaint, your first step is to get in touch with our Customer Service team. They’ll do their best to sort things out for you. You can reach them on 01772 963400.

If you’re not happy with our response, you can escalate your complaint to our Senior Management Team by emailing complaints@ribblecycles.co.uk.

For complaints related to agreements regulated by the Financial Conduct Authority, you also have the right to refer your complaint to the Financial Ombudsman Service, free of charge. Please note, you’ll need to do this within six months of receiving our final response or 8-week holding letter. You can find more information and their contact details at www.financial-ombudsman.org.uk.

We’ll always do our best to get things sorted for you.