Down in the Garden of England, our Kent Showroom combines modern design with classic Ribble charm. Experience our innovative bikes up close, book a bike fit, or simply chat cycling with our experts. It’s the perfect destination for riders of all levels. Ready to see for yourself?
Learn more about our Bluewater showroom
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Discover Ribble's roots in the heart of Lancashire at our Clitheroe Showroom. Nestled amidst stunning countryside, this space showcases our full bike range, expert fitting services, and the warm Northern welcome we're known for. Whether you're exploring your first bike or upgrading your ride, our team is ready to guide you. Learn more about what Clitheroe has to offer and plan your visit today.
Learn more about our Clitheroe showroom.
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Located in Bristol’s buzzing retail hub, our Cribbs Causeway Showroom is your gateway to all things Ribble. Explore cutting-edge bike technology, get expert advice, or perfect your setup with a bike fit. It’s cycling made simple, with a touch of Ribble magic.
Learn more about our Bristol showroom.
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Right in the heart of the UK, our Birmingham Showroom brings Ribble to the city’s vibrant cycling community. With a full range of bikes, interactive displays, and dedicated specialists, it’s the ideal spot to find your next ride. Pop in and see what makes us stand out.
Learn more about our Birmingham showroom
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Can’t make it to one of our showrooms? No problem! With our live video call experience, you can speak directly to a Ribble expert from the comfort of your home. Get personalized advice, see our bikes up close, and have your questions answered in real-time—just as if you were in-store. It’s the ultimate way to bring the Ribble experience to you.
Video Call Availability:
Monday to Friday: 9:00 am - 8:00 pm BST
Saturday: 9:00 am - 6:00 pm BST
Sunday: 11:00 am - 5:00 pm BST
Frequently Asked questions
Will I be viewable during the call?
No. Every call is via a one-way video link from our showroom to you. We only use your microphone in order to talk to each other, so you'll be able to see us but we can only hear you.
Will I have to share my details?
No. The Live In-Store expert service is entirely anonymous. If our experts are unable to take your call, we may ask for your details to call you back.
What can I use it for?
Our experts are ready and waiting to offer bike demonstrations and answer your bike or product-related questions.
Can I use this service to check the status of an existing order?
Please get in touch with our customer service team for assistance if you have a query regarding an existing order.
I cannot see the call button.
Some web browsers may not yet be fully supported. If you do not see the call button in the bottom right corner of your screen, please try again using Chrome on PC/Android or Safari on a Mac/iPhone.
Learn more about our In-Store Expert Video Calls
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Our flagship showroom in Clitheroe, Lancashire offers you the opportunity to test-ride a selection of bikes from across our all-encompassing range, including our fastest aero road bike ever - the Ultra SL R, versatile CGR all-road bikes, off-road optimised Gravel bikes and, of course, our superlight, hill-conquering e-bikes (subject to availability). You can fully experience the benefits of our world-class performance bikes and marvel at the pedal assist platform that is our electric bike collection. This service is completely free of charge, and the process for booking your test ride is incredibly simple.
We have a dedicated fleet of conventional and electric bikes in a range of sizes available to try out for a pre-booked 30-minute test ride slot (subject to availability). These slots are only available during daylight hours on any day when the Clitheroe showroom is open. Booking is required to secure your ride slot (30 mins max).
To make your reservation, please call us on 01200 411581
What to expect on the day
Before you begin your test ride, we will ask you to complete a test ride form on one of our iPads, and a credit or debit card will be used to take a non-refundable deposit of 60p in your name. We will ask you to leave your payment card and an accompanying form of ID with us for the duration of your test ride. This will remain in a secure card lock box which only you will have the access key to; this will also have a tag with the showroom contact number in case of emergency.
Once all the contact points of the bike are sanitised (bars, levers, buttons, and saddles), the bike is then yours to test independently for 30 minutes. Helmets and Hi-Viz vests can be provided upon request, but we advise customers to bring their own where possible. We also advise that customers take their mobile phone with them during the duration of the test ride in case of emergency.
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Shopping for a new bike is an exciting time, right? But, when faced with such a wealth of bikes to choose from, how do you ensure that you get the right size? Choosing the correct size road bike couldn't be easier. As long as you are armed with the right information, of course. Check out our guide to find out what works best for you.
We like to think of all riders as being individuals, and our priority is in making sure that the bike is right for your body shape, size, and personal preference. Consequently, all of our bikes are unisex in design and are fully customisable to achieve a fit that's perfect for you. The crucial element to getting this right is to ensure that the sizing of key components is correct. Most notable of which are the handlebars, handlebar stem and cranks. Specifying a ladies specific saddle is always highly recommended too, of course.
Firstly we should address what exactly is meant when we refer to 'geometry'. In short, it is simply this; geometry encompasses the shape, length, and angles of the tubes that come together to form the frameset.
For example, the image to the right shows each section of the frame and links it to the dimension in the chart below. For instance, an XS frame has a top tube (B) measurement of 52 cms whereas the S has one that is 53.5 cm.
The geometry of a bike affects the position you will find yourself sitting in, how the bike handles and its aerodynamic performance. A racing cyclist, for instance, will prefer a more stretched out position for improved aerodynamics. A mountain biker, on the other hand, needs a more comfortable, upright riding position. One that offers a head-up riding position that enables them to pick their lines and enhances the stability and control of the bike.
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The first step is to determine your height and inside leg measurement. Do you know these? If not, we have you covered. Here are some simple tips to help you measure these. The methods described below are easier with the aid of a helpful assistant. However, you can also obtain the measurements yourself in the absence of a willing volunteer.
Height
Inside Leg
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OK, now that you have your height and inside leg measurements, it's time to apply them to your bike of choice. The good news is that we have done the hard part for you. Each bike on our website has a recommended height range for each individual frame size (see image). This height range isn't just based upon default factory measurements. We have collated data gained through numerous real-world measurements taken in-store and via test rides.
If you find that you fall between 2 sizes, the general rule of thumb is to opt for the smaller size. Why you may ask? Well, it's because it's generally considered easier to make a bike that's a little small fit than one that's too large. There are certain alterations that you can make to a smaller bike to correct the sizing.
These include: lengthening the stem length, crank length and raising the saddle height. It is much more difficult to adjust a bike that is too large to fit the rider. After all, a seat post can only drop down so far. Whereas fitting too short a stem can result in overly responsive (twitchy) steering.
Alternatively, if you live or work in close proximity to one of our showrooms, we would thoroughly recommend visiting one. In-store, our friendly and knowledgeable experts can help you with everything from picking suitable components to measuring you up on one of our sizing jigs. Using these jigs we can simulate the specific dimensions of frame size and adjust the fit to get it just right for you.
However, if visiting a showroom is not possible, we can also deliver the showroom experience direct to you. Simply connect to one of our Live Instore Experts via a live one-way video call. Our experts can answer any queries you may have, offer advice on sizing and component choices or even provide a product demo of each bike. All from the comfort of your own home, and remember it's completely anonymous. You can see us, but we cannot see you.
To connect with a Live Expert simply visit our website and click on the image in the bottom right corner of the screen.
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When you’re customising your bike, one of the key adjustments to consider is the handlebar width. A proper fit can make a world of difference to your comfort and performance on the bike.
How To Measure For Handlebar Width
To get the right fit, measure the distance between the AC joints of your shoulders—these are the bony bits where your collarbone meets your shoulder blade.
Understanding The Measurements
Handlebar width can be measured in two ways:
Adjusting Your Measurement
Getting this right will help ensure a smoother, more comfortable ride!
The 2 most common ways that manufacturers denote bar width is centre to centre or outside to outside
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Unlike handlebars, there’s no one-size-fits-all approach to finding the perfect stem length. The best way to determine this is through a professional bike fitting or a visit to one of our showrooms. Generally, female riders, who tend to have shorter torsos and longer legs, often find that a shorter stem works better. For men, stem lengths typically range from 90-120mm, while for women, 70-90mm is more common. Smaller frame sizes generally require shorter stems.
When you select a frame on our site, the stem length will default to our recommended size, but you can adjust this manually by selecting ‘customise bike’.
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As individuals, our anatomies are all very different. What may be comfortable for one person may cause discomfort for another. This makes it very difficult to pinpoint exactly what saddle will be comfortable for you. What is essential though is to ensure that it offers the right support for your sit bones (pelvic bones). Thankfully, there is a very simple method for measuring how far apart your pelvic bones are. All you need is,
You can now apply this information to choose an appropriate saddle for your preferred style of riding. All saddles have a defined width so just find the one that best suits you.
Add 20mm to the measurement, this will add more stability and comfort when assuming a more upright riding posture
Add 10mm to the measurement, this saddle offers a good compromise between comfort and performance.
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Further Assistance
If you’re looking to perfect your sizing and fit, there’s no better way than to pop in and see us. With showrooms across England, our team of friendly, professional experts are on hand to offer personalised sizing advice and top-notch buying guidance. Plus, you’ll get to see our bikes in person!
Additional Contact Methods
For those who prefer to stay at home, you can also reach us through the Ribble Live In-Store Expert service. Just click the icon at the bottom right of our site to have a one-way video call with one of our experts, who’ll guide you through sizing, bike builds, and more!
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Ribble CustomColour allows you create a truly unique one-of-a-kind dream bike. Within our bike configurator, you can choose from an extensive palette of colours, add a gradient, and mix fades to bring your artistic vision to life. With thousands of colour options, you can submerge yourself in the ultimate bike customisation experience. This guide shows you how to add a Ribble CustomColour within the build journey. Your Bike. Your Way!
The CustomColour configurator gives you complete control of your new bikes aethetics. So, why not engage your inner artist to design a dream bike that matches your own personal sense of style. Below is a step-by-step guide to CustomColour, describing how to add your own unique design and what the various options are. The basic cost for a CustomColour is £350 (£500 on the Ultra SL R / SL), with various colour finish/style options being available for an additional cost.
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The CustomColour configurator required to design your dream ride can be accessed when confirming your component selections during the bike building process.
Step 1 - Choose Your Bike
Choose one of our recommended builds and click 'shop now' to progress to the next stage of the customisation process.
Step 2 - Enter The Configurator
Choose one of our recommended builds and click 'shop now' to progress to the next stage of the customisation process.
Step 3 - Choose Your Paint
Matt, Gloss, Flip or Fade - You Decide!
Upon opening the configurator, you are faced with two custom colour options: Flip Paints or Solid & Metallic paints. We then offer various customisation options based on the frameset model. You can customise everything from the base colour to the frame and fork graphics or even add a secondary frame colour. Read on for a complete breakdown of the available customisation options.
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Gloss paint adds a reflective sheen for a slick, contemporary look.
Matt
Matt paint is extremely popular thanks to its ability to soften up the look and accentuate every sweeping shape and curve of the frame.
Flip
Make a splash wherever you ride with a mind-altering flip finish. This chameleon-like paint shifts and changes when viewed at various angles or under different light conditions.
Above Images: Believe it or not, both images depict the same paint finish when viewed at different angles.
Fade
Feeling extra creative? Why not add a secondary colour to the frame. Select a gradient to seamlessly blend two colours together, creating a stunning two-tone design like the one pictured. You can even choose to have the colours fade horizontally or vertically, unlocking almost unlimited customisation options.
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Choosing a custom colour for your bike adds a personal touch, but it's important to note that it may extend the production time. Custom colours typically add an extra 2 to 4 weeks to the manufacturing process. This is due to the additional time needed for special paint applications and quality checks to ensure the perfect finish.
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In 2019, we launched our first electric bike, introducing the lightest e-bike range in the world. All the cables were routed through the handlebars and fully hidden to give the illusion that it was ‘cable-less’ for a sleek look while offering a degree of protection from the elements.
Since then, our e-bike range has flourished, and whatever your cycling needs, you can find an e-bike to suit your personal requirements regardless of the terrain or your riding style.
Key Features of our E-Bike Collection
Our Electric Bike Collection
Our state-of-the-art electric road bikes are everything you love about cycling amplified. These lightweight electric road bikes provide flawless power assistance, so you can tackle steep climbs and keep pace on even the speediest group rides. With these bikes, you can conquer any challenge you've set your sights on.
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E-bikes are revolutionising cycling by making it accessible to a broader audience and introducing individuals of all ages to a more sustainable mode of transport. Not only is it eco-friendly, but it also encourages a healthy lifestyle by facilitating physical activity. An e-bike lets you stay fit, boosting your mental and physical well-being through regular exercise.
E-bikes offer significant financial benefits by reducing the reliance on petrol, lowering maintenance costs, and eliminating motor insurance expenses, making them a cost-effective alternative to more traditional modes of transportation.
In recent years, e-bikes have firmly established themselves as a viable option for short—to medium-distance travel, challenging conventional modes of transport. As technology advances, we can anticipate future e-bikes becoming even lighter and more efficient, capable of covering greater distances than ever before.
Electric bikes expand your horizons, allowing you to explore places beyond your usual limits while keeping you feeling fresh for longer. This is primarily due to the smooth power assistance delivered to each pedal stroke. However, riding an e-bike isn’t as simple as pressing a button to effortlessly climb mountains like Alpe D'Huez at speeds that would challenge World Tour pros.
Regardless of the Ribble electric bike you choose, you can expect a solid workout. These pedal-assisted bikes, or pedelecs, seamlessly blend into your ride, letting you exert as much or as little effort as you want. They amplify your pedalling without taking over, meaning if you stop pedalling, you’ll come to a halt just as you would on a conventional bike.
Electric bikes have revolutionised the sport of cycling since their first appearance. In this blog, we explore the Ribble e-bike range, highlighting the key features and benefits each model offers and who they are best suited to.
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The electric bike has made cycling accessible to everyone, from beginners to seasoned road cyclists and off-road enthusiasts, offering a new way to enjoy the sport:
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As its name suggests, a hybrid bike combines the best characteristics of two types of bikes. It takes an MTB's more upright riding position and combines it with the extra efficiency offered by road bike componentry. As a result, the electric hybrid bike is fast and comfortable on tarmac yet comfortably composed when tackling off-road routes such as bridleways, towpaths, and unkept cycle paths. For these reasons alone, the hybrid bike has consistently proved to be the most popular choice for beginners, urban commuters and recreational cyclists.
With a hybrid bike, you’re not just limited to the road. Fit slick tyres, and it fairly flies on paved surfaces. But swap them out for a tyre with a little more tread and you can explore towpaths and bridleways. A hybrid is a highly capable all-rounder with a gear range wide enough to cope with steep inclines and light enough to make your off-road excursions more enjoyable.
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The Hybrid AL e Step Through is a direct variant of the highly successful Hybrid AL e. It features the same comfortable upright riding position and all-terrain versatility. But, this bike is adapted to suit riders whose flexibility may be limited due to illness, injury or restrictive clothing. It has a low top tube 'step through' design, enabling the rider to step into the bike without having to swing a leg over the saddle or any luggage that may be fitted.
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The Hybrid AL e Trail includes natural-feeling pedal assistance and a distance-shrinking range designed to make your daily journey's quicker and more accessible. A low step-over design for ease of use and bump-smoothing suspension deliver a comfortable ride, no matter where the road or trail may take you.
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Our electric gravel bikes explode into life where the road ends and the off-road adventure begins. Lightweight frames, stable off-road geometry, and mammoth tyre clearance make for a range of gravel bikes that will help you ride faster and roam further than you could ever possibly imagine.
Power your gravel adventure on an e-gravel machine that sets the benchmark for power-assisted, all-terrain performance. Lightweight, elegant, and composed over loose, technical terrain, the Gravel AL e is the ideal riding partner for off-road rides of any distance.
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An e-bike version of our best-selling and ever-popular CGR multi-surface range. The CGR acronym stands for commute/gravel/road, indicating how versatile this electric all-rounder is.
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When selecting a bike, one of the most important decisions you'll need to make is choosing the right frame material. The material you choose will impact your bike’s performance, comfort, weight, and overall durability. Here’s a guide to help you understand the most common bike frame materials and their benefits.
Aluminium frames are known for being lightweight, strong, and cost-effective. They provide a stiff, responsive ride, making them ideal for riders who want efficiency in power transfer and speed. While aluminium frames can sometimes feel a bit harsher on rougher terrain due to their rigidity, they are durable and highly resistant to rust. If you're looking for a good balance between price, performance, and weight, aluminium is a solid option.
Steel is a classic material known for its strength, durability, and smooth ride. It has natural shock-absorbing qualities, which help reduce vibrations and offer a more comfortable ride, especially over long distances or uneven surfaces. While steel frames are typically heavier than aluminium or carbon, they are tough and have a longer lifespan. Plus, steel frames are often easier to repair in the event of damage. If comfort, long-lasting durability, and reliability are important to you, a steel frame is a great choice.
Carbon fibre frames are prized for being incredibly lightweight while offering a high level of stiffness. This combination allows for fast acceleration and responsive handling. Carbon also has excellent vibration-damping qualities, providing a smoother ride, even on bumpy surfaces. However, carbon fibre frames come with a higher price tag and may require more care to prevent damage from impacts. If you’re looking for a high-performance bike that prioritizes weight savings and stiffness, carbon fibre is the material to consider.
Titanium is the best of both worlds when it comes to combining strength and comfort. It’s lighter than steel, highly durable, and resistant to rust and corrosion. Titanium frames are excellent at absorbing shocks and vibrations, ensuring a comfortable ride over long distances or on varied terrain. While titanium frames tend to be more expensive, they offer exceptional longevity and require less maintenance. If you’re looking for a bike that will stand the test of time with a smooth, comfortable ride, titanium is a premium choice.
Your choice of material depends on your priorities—whether it's weight, comfort, performance, or durability. Consider what matters most for your riding style, and select the frame material that best fits your needs.
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When choosing a bike, it’s important to understand the key differences between endurance, all-road, and gravel bikes, as each is designed for a specific type of riding. Here's a quick breakdown:
Endurance bikes are built for comfort over long distances on smooth roads. They feature a relaxed geometry that offers a more upright riding position, reducing strain on your back and neck. With wider tires for better comfort and stability, they’re perfect for riders who enjoy long rides and want a bike designed for endurance on tarmac.
All-road bikes blend the best features of endurance bikes with a bit more versatility. They’re designed for riders who want to explore explore country lanes but take short cuts on gravel tracks. These bikes have slightly more rugged tires, a relaxed geometry, and the ability to handle a variety of surfaces, making them a great option for mixed-terrain riding.
Gravel bikes are the most rugged of the three, built to handle rough, uneven terrain like gravel, dirt paths, and even light singletrack. They have wider tires for better traction and comfort on off-road surfaces, along with a more aggressive geometry for stability and control. If you're looking to tackle challenging off-road adventures, a gravel bike is your best bet.
Choose the bike that best suits your riding style and the terrain you’ll be tackling!
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When it comes to choosing the right handlebar for your bike, one of the biggest decisions is between flat bars and drop bars. Each offers distinct advantages depending on your riding style, comfort preferences, and the type of cycling you enjoy. Here's a breakdown of the key differences to help you decide which bar is the best fit for you.
Flat bars are the most common choice for mountain bikes and hybrid bikes. They provide a more upright and comfortable riding position, which is ideal for everyday riding and casual cyclists.
Advantages of Flat Bars:
Drop bars, commonly found on road bikes and racing bikes, are designed for riders who seek a more aerodynamic position and greater flexibility in hand placement. The bars curve downward and allow for multiple grip positions, making them suitable for long-distance rides and competitive cycling.
Advantages of Drop Bars:
Both types of handlebars have their place depending on your cycling goals, and your decision should be based on what feels best for your riding style and comfort needs. Whether you're cruising through the city or racing on open roads, the right handlebar can make a significant difference in your cycling experience.
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Mudguards are essential for riding in wet conditions, helping to keep you dry and protect your bike from the elements. However, not all bike models are designed to accommodate mudguards. Here's a guide to help you determine which bikes are compatible with mudguards and the types available.
For a bike to fit standard, bolted mudguards, it needs to have specific mounting points on the frame. These are typically small threaded holes or eyelets located on the rear triangle, near the wheel axles, or on the fork. These mounting points are crucial for bolted mudguards, which provide the most secure fit and offer long-term durability and performance.
Bolted Mudguards: Bolted mudguards are securely fixed to your bike frame using these mounting points, offering the most reliable protection. They’re built to handle regular use in wet conditions, providing complete coverage to shield both you and your bike from mud and water. If you're looking for a more permanent solution, make sure your bike is equipped with the necessary mounting points. Many road bikes, touring bikes, and gravel bikes come with eyelets designed for bolted mudguards.
If your bike lacks the necessary mounting points for bolted mudguards, clip-on mudguards are a good alternative. These are versatile and easy to install, fitting most bikes, including those without dedicated eyelets. However, they aren’t as secure as bolted options and may not offer the same stability, especially on rougher terrain or in heavy rain. Clip-on mudguards are great for casual riders or bikes that occasionally need protection from wet conditions.
Ultra Range Bikes: Our race-oriented road bikes are designed to be lightweight and do not come with mounting points for mudguards.
Allroad Range: Many of Ribble’s endurance road bikes, designed for long-distance and touring, are equipped with mounting points for bolted mudguards. These bikes are ideal for riders looking for a mudguard-compatible option for wet conditions.
Gravel Range: Ribble’s gravel bikes come with dedicated mounting points for bolted mudguards. If you're planning to ride in wet conditions, these bikes offer the protection you need.
Hybrid Bikes: Many of our hybrid bikes come with mudguards fitted as standard. For those that don't, these frames all have the necessary mounting points to accommodate fully fitted mudguards.
Before purchasing mudguards, always check if your bike has the required mounting points for bolted mudguards. For a more secure, long-term solution, bolted options are ideal. If your bike doesn't have these mounting points, clip-on mudguards are a versatile choice, but they may need more frequent adjustment.
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At Ribble Cycles, we like to keep things straightforward, so here’s what happens after you place an order with us.
Step 1: Placing Your Order
Once you’ve decided on your dream bike, you can pop your order through on our website. During checkout, you’ll see an estimated timeframe for dispatch, and payment will be taken at this point. That gets the wheels in motion – literally!
Step 2: Order Acknowledgment
Right after you’ve placed your order, we’ll send you an Order Acknowledgment email. This confirms all the details, like the bike model, spec, and any custom choices you’ve made. It’ll also include the price breakdown and next steps. If you need to make changes, you’ll need to cancel the order and place a new one, so double-check everything’s spot on before clicking ‘confirm.’
Step 3: Order Confirmation
Once your payment’s cleared, we’ll send an Order Confirmation email. At this point, your order’s live and officially in our system. This email will outline what happens next:
Step 4: Build Confirmation
When your bike’s ready for production, we’ll send you a Build Confirmation email with an estimated dispatch date. This date is subject to small shifts, but if anything changes, we’ll let you know straight away.
Step 5: Dispatch Email
The day your bike leaves us, we’ll send you a Dispatch Email with all the important details. This includes:
From here, it’s all systems go to get your bike delivered to your door!
Step 6: Invoice Email
About 24 hours after delivery, you’ll receive an Invoice Email with your invoice attached. If you’ve bought the bike through a finance option or the Cycle to Work scheme, the invoice will go directly to the company involved. Don’t worry, though – if you need a copy, just give us a shout.
Receiving Your Bike
Once your bike arrives, we’re confident it’ll be perfect – because that’s what we’re all about. But if you do have any concerns or need help, our Customer Service team is here for you. Just give us a bell, and we’ll get it sorted.
Thanks for choosing Ribble Cycles. We’re proud to be part of your cycling journey!
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At Ribble Cycles, any additional accessories you order from our website won’t be fitted to your bike when it’s built. We do this to help prevent any damage during transit, ensuring your new ride arrives in top condition, ready for you to enjoy. Don't worry though – it's easy to fit them yourself when your bike arrives, and we’re always here to help if you need any advice.
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No worries if you're wondering where your order is in the build queue! Just have a look at your build confirmation email—that’ll have your scheduled despatch date in it. If anything changes, our customer service team will be in touch to keep you updated.
Feel free to contact our friendly customer service team if you have any other queries.
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Got a discount code? Nice one! You can pop it in during checkout when you’re filling out your payment details. Just enter the code in the box provided, and your discount will be applied to your order.
We appreciate your interest in our discounts and promotions. At this time we do not accept blue light or military discounts.
If you’re having any trouble or need a hand, give us a shout – we’ll sort it for you.
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If you're looking to buy more than one bike, we do need to ask that each order be placed individually online.
However, if you're planning a larger order for a business or similar purpose, please get in touch with us directly from the Contact Us page. We'd be happy to help you process your order and make everything as smooth as possible.
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An invoice will be automatically created once your order has been fulfilled. If you need another copy later on, no worries – just get in touch with us, and we’ll sort it for you.
Do bear in mind that it can take 2-3 working days to generate a new invoice, so hang tight, and we’ll have it to you as soon as we can.
If you’ve any questions, feel free to give us a shout!
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YOUR BIKE, BUILT FOR YOU
Every bike is built to order by our skilled mechanics, undergoes a second quality inspection (up to 110 points depending on the bike), and is then packed ready to send out. The majority of our bikes are ready to go in 5–10 days. That’s precision craftsmanship and swift delivery.
When ordering you will see an estimate window of when we think we will be able to dispatch your bike, this is based off stock availability at your point of order, this window may change if there is a delay between you placing your order and us confirming payment. Once payment is confirmed you will receive a revised date.
EXPRESS BUILD – READY TO SHIP IN 48 HOURS
Need a bike even faster? Every day we have a limited number of Express Build slots for selected models. That means your bike is built to order and ready to ship in less than 48 hours. There’s no compromise on quality; every bike goes through the same build and quality process, ensuring it arrives road (or trail) ready.
* Limited express build slots available. Selected models only.
CUT-OFF TIMES
All our bikes are built to order. One bike, one mechanic. Orders placed before 2pm Monday to Friday are go into the build queue on that day. Orders places after that time are scheduled by our team on the next business day.
OUR DELIVERY PARTNERS
We work with a range of delivery partners that we choose based on what is in the order and the delivery address we’re sending to. Once your order is dispatched our couriers usually take up to 48hrs to deliver and will keep you updated throughout the process.
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Yes, we do offer Click & Collect through our showrooms (though not directly from the factory). Just a heads-up—due to limited space, our showrooms can only hold bike orders for up to 14 days, so be sure to collect yours in good time.
We deliver to our showrooms once a week, so your bike may arrive slightly after the dispatch date given in your confirmation email.
If you’ve ordered an Express Bike, which is usually dispatched within 48 hours, please note that this won’t apply for showroom collection. Your bike will still be delivered on our weekly showroom drop, so there may be a short delay. The showroom team will be in touch once they have eyes on your bike to arrange collection.
When you come to collect your bike, please bring:
- Your order confirmation
- If you purchased through Cycle Scheme or V12 Finance, you’ll also need photo ID (a full UK driving licence or valid passport will do).
We’re looking forward to getting you on your new bike! #newbikeday
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Delivery for international orders are handled by our international shipping partners ESW, they work with a host of local couriers to ensure the fastest and best shipping service for your area. As such cost will vary, but when you add the items to your basket and click through to the checkout page, you will see our latest options and costs for shipping to your location.
Please allow the following delivery times:
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Parts and accessories
Standard untracked delivery from £5 and tracked delivery from £7. The current despatch time for parts & accessories is 2-3 working days.
Aerosols and flammables
Tracked delivery for £7. Despatch time is 1-2 working days, and the estimated delivery time is 2-5 working days.
Touch-up Paint
Standard untracked delivery for £5. All paints are custom mixed by our paint shop and can take up to 7 days to despatch.
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Our courier will require you to be home to be able complete delivery.
When we dispatch your bike we will email you with your tracking number and courier details. please follow the instructions in this email for tracking your delivery.
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If your order hasn’t turned up, don’t worry – just give our team a shout, and we’ll look into it with the courier. If needed, we can arrange to resend your order.
Here’s what you need to know:
For UK Orders
We can only refund or resend UK orders that haven’t been delivered 15 working days after dispatch.
For Overseas Orders
For international orders, we can only refund or resend them if they haven’t been delivered 20 working days after dispatch.
Please note, we might need to extend these timeframes in certain situations, like bad weather, busy periods, or postal strikes (either here or abroad).
If you’ve any questions, don’t hesitate to get in touch – we’re here to help!
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Every now and then, mistakes can happen, and you might find you've received the wrong part with your order. No worries—here’s what to do next.
1. Check Your Order Invoice – Compare what you’ve received against your order details to confirm if there’s a mix-up.
2. Get in Touch – If something doesn’t match up, just reach out to our customer service team through our Help Centre. A member of the team will be happy to sort it out for you.
We’ll do our best to get everything put right as quickly as possible!
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As soon as you get your despatch email, you’ll find all the tracking details inside—your tracking number, which courier’s handling it, and how to track it on their portal. Keep an eye out for that email, ‘cause when it lands, you’ll know... #NewBikeDay is just around the corner!
If you have any further queries, get in touch with your friendly Customer Service Team.
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We do our very best to be super efficient and keep everything clear on our website, but now and then, things don’t quite go to plan. If there are any changes to your despatch date after you've had your build confirmation email, our Customer Service team will be straight in touch with an honest update and a new date.
Now, this doesn’t happen often, but we like to be upfront from the get-go. In the past, things like COVID, canal closures, and port delays have slowed things down by stopping us from getting parts on time. If anything like that ever crops up again, you can count on us to keep you in the loop from the off!
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The date that you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a pre-order, the ETA will be displayed at this point too.
When your order is dispatched from our warehouse you will receive a dispatch notification email, this will include your tracking information if you have chosen a tracked service.
Tracking information may not update until later in the evening of despatch or the next working day. Please allow for this when attempting to track your delivery.
Selected bulky items may incur extra shipping charges. These will be calculated in the basket and at checkout, based on the weight and size of the bulky items.
Where some product pages detail the weight of a product, this weight does not include the products packaging and shipping materials used to deliver your order.
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Here at Ribble Cycles, we’re happy to accept payments from the following card providers:
As we look to get your bike order out to you as soon as possible we’ll take payment from your card at the time you place your order. This helps us crack on with getting everything ready to ship out to you as soon as your order is good to go.
If you’ve got any questions about payment, contact us using your preferred method below, we’re always happy to help!
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Fancy an easier checkout? We’ve got you covered! You can also use Apple Pay or Google Pay when placing your order – quick, simple, and hassle-free.
If you’ve got any questions about payment, contact us using your preferred method below, we’re always happy to help!
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Buying a bike is an exciting purchase, and we understand it’s sometimes easier to spread the cost over time. Klarna lets you pay in a way that suits you—whether that’s in full after 30 days, or through 3 equal payments. It’s a simple process at checkout, and once you’re approved, your bike will be on its way. This way, you can enjoy your new ride while managing your payments without the stress.
For comprehensive and up-to-date terms and conditions, please visit Klarna's official website here
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Buying a new bike is an exciting time, and Klarna makes it easier to spread the cost. Here’s how to use Klarna when placing your order with us at Ribble Cycles:
Pick Your Bike and Head to Checkout
Once you’ve chosen the bike or gear you want, just head to the checkout as usual
Select Klarna at Payment
When you get to the payment stage, simply choose Klarna as your payment method. You’ll be given a few options for how you’d like to pay.
Choose Your Payment Plan
Klarna offers flexible payment options, including:
Quick Approval Process
Klarna will ask for a few details to confirm your application. The process is quick, and you’ll get an instant decision.
Complete Your Order
Once you’re approved, we’ll get your bike sent out to you, and you can enjoy your ride while paying in a way that suits you.
Nice and easy, that’s Klarna for you. It lets you get your new bike now and manage the payments in a way that works for you!
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Secure Trust Bank PLC owns V12 Retail Finance Limited. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Secure Trust Bank PLC Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance is the trading name of Secure Trust Bank PLC.
Ribble Cycles (trading name of Cyclesport North Ltd) acts as a credit intermediary, not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Registered in England 541132. Authorised and regulated by the Financial Conduct Authority. Correspondence address: 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS. Company number 4149504. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number: 204550. Not all products offered through Ribble Cycles are regulated by the Financial Conduct Authority.
Cyclesport North Ltd’s FRN, or FCA Registration number is 722580.
You can find the terms and conditions for V12 Retail Finance on their official website. These terms outline the conditions for using their finance services, including eligibility criteria, available finance options, and other important details.
For more detailed information, including frequently asked questions, you can visit the V12 Retail Finance customer page here.
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V12 Finance is a UK-based finance provider that partners with retailers like Ribble Cycles to offer customers the option of spreading the cost of their purchases over time. It’s a convenient and flexible way to pay for your new bike or gear, rather than having to pay all upfront.
Here’s how to apply for finance through Ribble Cycles:
Choose Your Bike or Product: First, browse Ribble Cycles and pick out the bike or accessory you want to buy.
Select Finance at Checkout: Once you're ready to checkout, choose the V12 Finance option. You'll then be presented with different payment plans to suit your budget, such as 0% APR for a set period or longer-term options with interest.
Fill in Your Details: You’ll be asked to provide some personal information to help V12 Finance assess your application, like your address, income, and employment status. The process is quick and easy, and you’ll usually get an instant decision.
Accept Your Offer: If you’re approved, you’ll get a finance offer outlining your repayment terms. You can then accept it and finalise your purchase.
Enjoy Your New Bike: Once everything’s sorted, your bike will be shipped out to you as normal, and you’ll start paying the agreed monthly amount.
Applying for finance through Ribble Cycles is simple and gives you the flexibility to enjoy your new gear while spreading the cost!
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Cycle to Work schemes in the UK offer a great way for employees to get a new bike and accessories while saving on tax and National Insurance contributions. By using a salary sacrifice arrangement, employees can pay for their new bike over monthly installments, making cycling more affordable. The majority of schemes and vouchers are accepted at Ribble Cycles, including well-known providers like Cyclescheme and Green Commute Initiative.
To take part, simply check if your employer offers the scheme, choose your bike, and proceed with the payment through the scheme provider. It’s an excellent way to support your commute and health, all while reducing your carbon footprint.
For more information on how to use your Cycle to Work scheme with Ribble Cycles, take a look at our Cycle To Work FAQ's.
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Cycle to Work schemes are a great way to make getting a new bike and cycling gear more affordable and manageable. Instead of paying upfront, you can spread the cost over 12 to 18 months through a salary sacrifice arrangement with your employer, saving you a fair bit in the process. Once you’re signed up, your employer will give you a voucher or a letter of collection, which you can then use to pick out the bike and accessories that suit you best.
That said, not all Cycle to Work schemes are the same—each one has its own set of rules. So, it’s always worth checking with your specific provider to make sure you’ve got all the details.
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HOW DO I BUY A BIKE THROUGH A CYCLE TO WORK SCHEME?
First things first, have a word with your HR department to find out which Cycle to Work scheme your workplace is signed up with.
Once your voucher arrives, log in or create an account before heading to the checkout. Add your bike to your basket, go to checkout, and when you reach the payment screen, select the right Cycle to Work Provider or Cyclescheme option to complete your order.
If you’re using Cyclescheme, you’ll need to enter your certificate and redemption code to finalise your order. If your voucher is from another provider, you can either upload it straight away or later via the My Account section on our website. Just make sure you do this within 28 days, as we’ll need the voucher before we can release your order and set a build date.
A quick heads-up: placing an order online doesn’t automatically reserve your bike. Your order will stay as ‘Pending’ until we’ve received full payment, which in this case means your Cycle to Work voucher.
If you’ve got any questions, it’s always best to check with your Cycle to Work provider for the finer details.
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You can typically save between 25% and 39% on the cost of your order, depending on your tax rate. The exact details will be outlined in the agreement between you, your employer, and your Cycle to Work provider, so it’s worth having a proper look through to see what savings apply to you.
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We accept most Cycle to Work schemes in the UK, including:
If your workplace uses a different scheme, just get in touch with our customer service team, and we’ll see what we can do to accommodate it.
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We can't accept top-up payments for orders placed through the Cycle to Work scheme, I'm afraid. The voucher you receive from your scheme needs to cover the full order amount, including delivery, as per government rules. It's really important we stick to these guidelines, as they’re tied to the tax benefits that come with the scheme.
If the voucher doesn’t quite cover your order, it might be worth having a word with your employer to see if they can issue a voucher for a bit more. That way, you’ll be all set, and everything will stay within the rules.
We just want to make sure you're getting the most out of the scheme while keeping everything above board.
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You can’t pay the delivery fee separately. With a Cycle to Work order, your voucher needs to cover the full order cost, including the delivery charge. Any quote you get from our website for a Cycle to Work order will always include delivery, so you'll need to factor that total amount in when applying for your voucher.
It’s all about keeping things simple and in line with the guidelines, so you get the most out of the scheme. If you're unsure about anything or need a hand, just give us a shout!
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The Cycle to Work scheme isn’t just for bikes – it's much more than that! Of course, you can grab a bike, but you can also pick up accessories to complete your order. In fact, you can get anything that's considered essential for your journey to work, uni, or college.
Pretty much everything's available for purchase through Cycle to Work, except for a few items, such as:
Once you've added all the bits and bobs you need to your basket, simply click the link on the page to get your Cycle To Work quote. Easy as that!
We’re here to help if you need any more info. Just give us a shout!
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If you've just received an email saying your voucher or certificate uploaded to your account has been declined, don’t worry – we’re here to help! A member of our team will be in touch to guide you on what’s needed to get your voucher accepted.
Alternatively, if you'd prefer, you can reach out to us directly, and we’ll take a look at why your voucher was declined and sort things out for you.
We're always happy to help – just give us a shout!
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Once you've placed your order and uploaded your valid Cycle to Work voucher to your online portal, our Admin Team will take a look to make sure everything matches up. Once everything’s verified and approved, we’ll send you an order confirmation and then following email regarding your build date.
Just a heads-up, sometimes order confirmations can end up in your spam folder, so it’s worth checking there first – just in case!
If you’ve any questions or need a hand, don’t hesitate to reach out. We're always happy to help!
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What’s changed.
Prior to June 2019 the limit was capped at £1000. The DFT have since updated their guidance to allow Certificates of any value to be requested.
Why has it changed?
Due to their value, e-bikes were precluded from being ordered through the scheme. Given their popularity and demand for cycle commuting this was a major issue.
Therefore, the Cycle to Work Alliance (CTWA) lobbied for changes to the scheme to promote more cycling inclusivity, which also happened to include the purchase of e-bikes. This has resulted in the limit of the scheme being updated so that you can now obtain a market leading Ribble e-bike.
Can any employee order a bike over £1000?
Not necessarily, employers are free to set any limit that they see fit. Therefore, before applying for a Cycle to Work certificate we would first advise that you to speak to your employer’s cycle to work administrator. They will provide you with all the necessary information that you need for your application.
(If your employer already has their own FCA authorisation then they probably already accept orders above £1000).
Why the guidance is great news
E-bikes are changing the way that we travel but are more expensive than traditional bikes. You can now get your hands on one of the most advanced e-bikes in the world for a fraction of its RRP.
Is the Cycle to Work Scheme worth it?
Absolutely! Previously you would only make any savings on the first £1000 of the total value of the order. Now you make savings across the value of the entire bike package. These savings could save you on average somewhere between 25-39% of the value of the order. We think you will agree this is a substantial saving.
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We’re proud to deliver to a wide range of destinations around the world. To see where we ship, just click on the flag symbol at the top right of the website, and you’ll find a list of available options.
If you're on a smartphone or tablet, simply click the menu icon and scroll down to the bottom of the menu to select your country.
If you need any help or have questions about delivery, feel free to get in touch – we’re always here to assist!
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The prices on the website include all taxes and duties, ensuring the price you see is the price you pay - without any surprising import duties upon delivery.
Furthermore, all deliveries are via a tracked service, so you can follow your parcel's progress throughout its entire journey.
Our E-Commerce partner ESW excels in international logistics and will conveniently deliver your order directly to your door.
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Ordering from Ribble Cycles is as easy as pie.
First things first, set your country and currency using the dropdown in the top-right corner of our website. Once you’ve found what you’re after and popped it in your basket, you can check out directly through our site. For international orders, you’ll be redirected to the ESW International website, who handle all our international shipping.
The great thing about ESW is they sort out the shipping and import fees for you. Everything’s included in your order price, so there’s just one payment to make – no hidden costs or faffing about. They’ll deliver your bike right to your door, hassle-free.
If you need a hand or have any questions, contact us using your preferred method below, we’re always happy to help!
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ESW (eShopWorld) is our trusted global partner that helps us process international orders smoothly on the Ribble Cycles website. If you're shopping from outside the UK, ESW makes sure you get the best local pricing, secure payment options, and a hassle-free checkout experience. They handle things like taxes, duties, and shipping to make sure your order gets to you without any surprises. So, if you see ESW mentioned at checkout, don’t worry—it just means we’re making your international shopping experience as easy as possible!
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When we dispatch your bike to you we send a link to our welcome guide, to help you unbox and set up your bike in your dispatch email. You can download the guide here.
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Remove your bike from the external cardboard box. With sharp scissors, carefully remove all packaging from the bike. Take extra care not to damage the paintwork where the packaging touches the frame.
All bikes delivered in the UK will arrive with both wheels attached, some models will be shipped with the handlebars and seat post already fitted.
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2 Piece Bar & Stem: Remove the stem faceplate using a 4mm Allen bit fitted to the torque wrench and position the bars centrally in the stem, using the markings on the bars as a guide. Reattach the stem faceplate using the same 4mm Allen key bit, ensuring no cables are trapped. Tighten the bolts evenly in a cross pattern—top left, bottom right, top right, and bottom left (see image for reference). Be sure to tighten the bolts to the recommended torque value specified on the bar or stem.
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When we build our bikes, we set the seatpost length to suit the frame size, allowing for a bit of adjustment up and down, however, we can’t cater for every individual’s exact fit. That’s why, instead of offering different seatpost lengths, it’s common practice in the cycling industry to simply shorten the seatpost if needed.
We don’t cut the seatpost in-house because, once it’s been trimmed, you can’t add the material back on. Until you’ve ridden the bike and set your ideal saddle height, it’s impossible to determine the exact length required.
The good news? Cutting a carbon seatpost is perfectly safe and won’t void your warranty—as long as it’s done properly. If you are uncomfortable doing this yourself, your local bike shop will be more than happy to help.
Here’s how to do it:
The minimum insertion for any seatpost is 100mm—this ensures both the frame and post maintain their structural integrity. If you've shortened the seatpost, the original "Minimum Insert" marking will no longer be accurate, so double-check before setting your saddle height.
With these steps, you’ll have a perfectly fitted seatpost, ready for a comfortable ride!
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To get the most out of your disc brakes, it’s important to bed them in properly. Find a long, gradual hill where you can reach around 20mph. Gently drag the brakes for 5-6 seconds to generate heat, then apply more pressure until you come to a complete stop. Repeat this a few times until the braking ‘bite’ feels more consistent. This process helps improve braking performance and ensures everything’s working as it should.
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Initial Di2 setup is very simple, but sometimes you might find that the derailleurs do not get any power. The first thing to check would be that the appropriate plugs in the battery have been used. When you receive the bike, you should find that there are two cables coming from the seatpost tube, which connect to the battery located in the seatpost.
It does not matter which cables go into which ports, it is important that the ‘master’ port is used. This essentially acts as a power switch for the battery. If this port is not used, the battery will not give power and the groupset will not function. Below, there is a picture which shows which port must be used. 
If this fails to rectify the issue, then please feel free to contact our friendly customer service team who will be happy to assist you further.
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Whilst we take every step to ensure the safe arrival of your new Ribble bikes, unfortunately they do occasionally sustain damage in transit. Perhaps one of the most likely areas of the bike to be damaged is the hanger. This is a sacrificial component which connects your rear derailleur to the frame. To prevent damage to the more expensive componentry of your bike, this part is designed to take the damage, as well as to be easily replaceable.
It is essential to check the hanger upon receiving your bike, as well as over regular intervals to ensure your bike works as well as it should. Thankfully, the process to do this is very easy.
Simply keep your bike upright and stand directly behind it. Following the blue line seen in the picture below, ensure that the jockey wheel of the derailleur lines up with its corresponding gear on your cassette. If you find your hanger is bent upon arrival, or if you’re unsure, please feel free to contact our friendly customer service team and we’ll be happy to help.
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To make removing and re-fitting the wheel as easy as possible, it is advised to put the gear into the smallest cog before starting, regardless of what bike you have.
X35 System
Start by disconnecting the power cable that goes to the rear wheel. You will need to pull this away from the frame, taking care not to let the cable fall into the frame. Then, using an 8mm Allen key or a 15mm spanner, remove the bolt and washer from either side. Make sure to safely set them aside, taking care not to lose either the nuts or washers. The wheel should then drop down to be removed.
Putting the rear derailleur back you will be able to slide the wheel up into the drop-out looking to guide the rotor into the rear calliper at the same time. Once the wheel is in place refit the washers and the bolts tightening the wheel back up. Then you can reconnect the power cable, there are arrows to line up the cable and as you fully connect the cable you should feel a click when fully inserted. Lastly, remember to secure the cable back to the frame with the clips to ensure the cable does not rub on the wheel. Before riding again make a couple of turns on the pedals to make sure the chain is in the correct gear before riding.
Check out the how-to video on our YouTube channel for a visual demonstration of this process.
X20 System
Using a 6mm Allen key turn anti-clockwise to loosen the thru axle till the treads are clear from the treads in the gear hanger. You then can pull the thru-axle free from the wheel and free the wheel from the bike.
Refitting the Rear wheel is the opposite of taking the wheel off. Make sure that the dropout connector is orientated to connect as you put the wheel in, then re-insert the thru axle this should slide and hand tighten easily before being torque to 10 nm. Before riding again make a couple of turns on the pedals and make sure the chain is in the correct gear before riding.
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Like all lithium batteries, your eBike’s battery won’t last forever. Unlike the old-school lead-acid ones, these modern lithium cells can’t be serviced or repaired—once they’re done, they need swapping out. If your battery gives up after the two-year warranty from Mahle has passed, don’t worry—we’ve got you covered!
We offer a battery replacement service to get you back on the road. If we’re collecting your bike from your home, the cost is £750, but if you can drop it off at one of our showrooms, that knocks off the shipping fees, bringing it down to £675. From there, it’ll head to our Preston HQ, where our expert mechanics will fit the new battery and give your bike a full check-over to make sure everything’s running smoothly. This price covers all parts, labour, and a pre-delivery inspection.
We aim to have your bike sorted within 30 days at most, but often it’s quicker. If you’d like to go ahead or have any questions, our friendly customer service team is always happy to help—just give us a shout!
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Your e-bike’s drive system is pretty much self-sufficient—just like any other bike, it doesn’t need much maintenance. The only thing you might need to keep an eye on is the occasional firmware update from MAHLE, but don’t worry, any authorised dealer can sort that for you. It’s all pretty straightforward, so you can spend more time enjoying the ride and less time fussing over it!
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If you haven’t yet connected your bike to the MAHLE Companion app, start by downloading it from the Apple Store or Google Play. Once connected, make a note of any error code that appears. Get in touch with us, quoting the error code, and we’ll guide you on how to resolve the issue. It's all part of ensuring your ride stays smooth and hassle-free!
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Both the Mahle X20 and X35 eBike systems require period firmware updates. This is normally shown on the bike by a pink flashing light on the bike's IWOC. When you connect the bike to the MySmartBike app, the bike should state whether or not the error is caused by the a required update, or an alternative fault.
These updates not only ensure your bikes functions as intended, but also can add new features. As the X20 and X35 systems are quite different, they have separate processes for updating their firmware.
X20
Updating the firmware of your X20 powered eBike is a very simple process. Connect your bike to the MySmartBike app. If an update is required, you should see a section at the top of your phone screen titled 'Software Update'. Press update and the process should start. There may be some further instructions, such as ensuring your bike is on charge, but the app should inform you of these at the time. The link below shows the required process.
https://www.youtube.com/watch?v=q5pReJTBwpw
X35
The firmware updating process of X35 is quite different compared to that of the X20 system. As the firmware cannot be updated remotely, it must be complete in person by a party with access of the Mahle Dealer app, as well as a GCU cable which interfaces into the charging port of your bike. All of our showrooms can perform this update free of charge, without prior notice. The process takes around 5 to 10 minutes, so it can be complete whilst you wait. Alternatively, any Mahle dealer should be able to perform this service for you.
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The X35 firmware update can be performed by any Mahle dealer with access to the necessary GCU-USB cable required to perform it. Alternatively, we can carry it out for you free of charge at any of our Ribble showrooms. You would not need to book in, just turn up with your bike at a time convenient for yourself. The update takes approximately 5 minutes and in most cases can be done whilst you wait.
*Please note that the update cannot be performed whilst there is an active system error (Pink/Purple light flashing on the iWoc remote) so if this is the case, the error will first need to be cleared before attempting the update.
**Please also ensure that your e-Bike has a charge level of above 50% before attempting the update.
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The estimated range shown on your MySmartBike App is worked out based on how much power your eBike has used compared to the distance it’s traveled. The bike looks at past data and gives an estimate of how far you could go with the charge you’ve got left.
Want to get the absolute most out of your battery? Follow these handy tips below!
Straight from the factory, your bike comes with three motor maps, shown as green, amber, and red lights on the IWOC when you switch assistance levels. Using the MySmartBike app, you can tweak these settings to adjust how much power each level provides, anywhere from 30% to 100%.
For example, if you mainly ride on flat roads, you might want to set the first two levels to a lower assistance level, while keeping the highest setting at 100% for when you hit those tough hills. You’ll soon figure out what works best for your riding style. You can adjust these settings any time via the MySmartBike app, so feel free to tweak them as you go.
The less assistance you use, the more range you’ll get from your battery!
Like any battery, your eBike’s power pack doesn’t perform as well in cold weather. The chemical reaction inside works best in warmer temperatures, so it’s normal to see a drop in range during winter.
The terrain you ride on also makes a difference—steep hills mean the motor has to work harder, which drains the battery quicker. Even a strong headwind can make the bike use more power. So, if you’re after the longest possible range, try to plan a route with gentler inclines when you can.
A clean and well-looked-after drivetrain doesn’t just make your bike last longer—it also helps increase your range.
Dirt and grime add resistance to the drivetrain, making the motor work harder and using up more battery. Keeping your chain and gears clean and well-lubricated will help you get the most out of every charge.
Under-inflated tyres create extra rolling resistance, which means your bike has to put in more effort to keep moving. On a regular bike, you’d feel this as extra drag. On an eBike, it means the motor uses more power, reducing your range.
You’ll find the recommended PSI printed on the sidewall of your tyre. Tyres—whether tubeless or with inner tubes—naturally lose pressure over time, so checking them before each ride is a great habit to get into.
If you’ve followed all these tips but still find you need more range, you can add a range extender. This is an extra battery that attaches to your bike like a bottle cage, boosting your total battery capacity by up to 70%.
Just remember—the X20 and X35 systems use different models, so be sure to buy the right one for your bike. You’ll find them available on our website (links below).
By following these simple steps, you’ll keep your eBike running at its best and get the maximum range from every charge.
If you’ve got any questions, feel free to get in touch—we’re always happy to help!
X35 - Mahle X35+ Range Extender SP1
X20 - Mahle X20 Range Extender e185 eX1
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If you are storing the bike for a few months (over winter, for instance), it is again important to ensure that the battery is maintained correctly throughout this period. It's essential that you check the battery level at monthly intervals.
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Download the ‘My SmartBike’ app on your smartphone or tablet. The app is compatible with any smartphone; simply visit the appropriate app store (Apple App Store or Google Play Store) to download it.
After downloading, you will need to set up an account. Please note that this process will redirect you to the ‘SmartBike’ website. Once you’ve completed the account setup, return to the app and sign in using your newly created details.
With the ‘My SmartBike’ app installed and ready on your smartphone, you can pair your phone with your e-bike. To do this, ensure the app is open on your phone, keep it close to your e-bike, and turn on your e-bike’s motor system.
With your e-bike powered on and within 2 metres of your smartphone, follow these steps:
The Mahle 'My SmartBike' app has a number of features, to allow you to get the most from you E-bike. Including:
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The Mahle 'My SmartBike' can be connected with your Strava Account, to be able to share you e-bike data with you Strava account. To connect go to the Mahle app go to the setting, and select Integrations and follow the instruction to connect both of your accounts.
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The amount of battery charge available to you is displayed via a simple traffic light system. Whenever you press the iWoc button, the LED will always revert to display a single solid colour. The colours listed below outline what each colour represents
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If you have a flat bar bike with handle bar power controller, your Ribble e-bike includes a handy walk mode function which provides a little extra assistance should you need to push the bike. To activate this, simply press and hold down Button until the LED flashes WHITE. The bike will then advance at 5km/h if the button remains depressed.
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1. To turn on the electric system, you short press the button and it will flash white. To switch off the system, you need to long press the button and the system will flash white then switch off.
2. To change the level of assistance, short press the button and the LED will blink, the light it blinks will indicate the current assistance mode, with white being no assistance, green being level one, orange level two and red level three. If you short press the button while it is indicating the level of assistance, this will change the assistance level.
3. When the LED is showing a blue light, this is showing it is connecting to the Mahle Smart bike app, once it is connected to the app, it will indicate this by doing a short blue flash. If you receive a notification whilst your phone is connected to the bike, there will be a light blue flash from the button.
4. If the LED remains in pink, this means that your bike is in Safe mode, Contact your nearest showroom or our Customer service team to diagnose the issue.
If the LED blinks constant pink, this means there is an error in the system, Open your smartbike app and connect to the bike to see a detailed description of the error, then contact your nearest showroom or our customer service team for information of how to fix the error.
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Frame Controller
Push the button once and the LED will flash to indicate the current assistance mode. Press it again whilst it is flashing to increase the assistance to the next level. Repeat as necessary to cycle through to the desired assistance level
Once the level of assistance is selected, the LED’s revert to one solid colour that signifies how much battery is available to you.
Handle Bar Controller
Push button A (top button), and the LED will flash to indicate the current assistance mode. Whilst it is flashing, click the button again to select the next level of assistance. Repeat the process using Button B (bottom button) to decrease the assistance level to the next one down until no assistance is provided.
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Whilst the Mahle MySmartbike App has many useful features, one of the most convenient features are the adjustable motormaps. When operating your eBike, you will find that there are three different assistance levels signified by a green, amber and red light on the bikes IWOC.
These levels are already set from factory, but using the app you can personalise the amount of assistance given in that mode. When you connect your bike to the MySmartbike app and select ‘Presettings, Customise your eBike’ you should see a section called ‘Motor maps’. When you open this screen, you will see three different coloured sliders. Each one of these are in reference to the level of assistance given at the specific colour on your IWOC. Adjust them to a level of your preference, then press save. Now the level of assistance given will be at the amount you have set.
With X35 systems, you can adjust the level of assistance given. On the new X20 system, you can change the peak power, acceleration and reactiveness of your assistance; allowing for greater customisation.
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When your new eBike arrives, you might notice that the button on the top tube feels solid and doesn’t move. This is called an IWOC, and whether it’s meant to be like that depends on the bike you’ve chosen.
For our flat-bar bikes, we use the IWOC Trio, a more advanced design that’s built for better usability and ergonomics. On drop-bar bikes, however, we use the IWOC 1, the classic design. That’s because drop bars don’t allow for the Trio’s shape and functionality.
If the button on your top tube is metal and features the Ribble logo, that’s a blanking plate – it’s not meant to be pressed. If it’s plastic with a light around the edge, then that’s the IWOC 1 and is used for controlling your e-Bike.
We hope that helps! If you’ve any questions, just give us a shout.
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This graphic demonstrates the various mounting points for attaching a front mudguard to any of our current frameset models.
Most front mudguards will include an L-shaped bracket, which is designed to allow it to be fitted to a rim brake calliper. However, this is surplus to requirements for the purposes of a disc brake bike and must be removed to facilitate it being bolted to the fork crown.
Please note, bracket removal is not required for rim brake-equipped bikes.
The rear mudguard attaches in precisely the same way as the front. However, unlike the front, there isn't an L-shaped bracket to remove.
Whichever model you own will directly affect how the rear mudguard attaches to the frame. The graphic below illustrates how some frames feature a bridge between the seat stays and some won't. The frame material and how much tyre clearance it offers are the determining factors in whether there is a built-in bridge or not. Alloy and titanium frames will typically include one, but carbon won't.
Some frames will require a removable mudguard bridge to accept mudguards. They are model specific, so please ensure that you order the correct one to match your frame. If you need assistance in determining which is correct, please do not hesitate to contact us for assistance.
Like their 'endurance' predecessors, the Allroad SL R and SL R e lack a rear bridge and require a specific mudguard adaptor kit.
The majority of our alloy and titanium frames require the mudguard stays to be bolted to the outside of the frame adjacent to the dropout area. The Allroad SL R / SL R e , Endurance SL R and SL Series carbon frames, on the other hand, require the stays to be bolted to the rear of the seat stays. We've found that some adapters like these work best for such frames.
We hope this guide helps you ascertain how to fit mudguards to your Ribble bike. Please don't hesitate to get in touch should you require further guidance or assistance.
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Pedals are a personal choice, so we don’t supply them as standard with most of our bikes. If you’ve ordered pedals or have your own ready, here’s how to install them:
The right side of the bike is where the chain is (your right when seated). Before installing, ensure grease has been applied to the crank arm by our mechanic. Then, match the ‘L’ or ‘R’ on the pedal with the crank’s marking. Hand-thread each pedal in, align properly, and tighten with a 15mm pedal wrench or Allen key to the recommended torque.
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Installing a water bottle cage on your bike is a straight forward process, requiring just one tool and a few simple steps. You will need either a 3 or 4 Allan/Hex, depending on the bolts on your bike. We recommend using the bolt that comes fitted to your bike, you will be able to line up the holes on the frame to the holes on the bottle cage and start to screw in the bottle cage bolts back into the frame to hand tight (1-2 Newton meters of Torque).
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Out front mounts are a great way to customise the cockpit of your integrated handlebar bike. From lights, cameras and cycle computers, there are many products available; making use of an out front mount on your bike creates many possibilities to ergonomically add accessories to your bike.
As long as your stem has the necessary mounting points on its underside (as seen in the picture below), its fitment is a very simple process. All you would need to do is remove the bolts presently fitted (if any). Following that, route the supplied bolts through the out front mount and screw them into the stem; ensuring you do not exceed the stated torque in either the out front mount fitting kit, or printed next to the eyelets. 
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Lights are always a good shout when it’s dark out – after all, you need to see where you're going, don’t you? Luckily, there are a few different ways to fit lights onto your bike, depending on your preferences.
Each light set comes with its own fitting kit, so you’ve got options. First, there’s the trusty rubber band mount. It's as simple as it sounds – just loop the rubber band around the handlebar and fit it through the light mount. You’ll get a nice, secure hold, and it’ll stay in place while you ride.
Then there’s the clamping mechanism. This one works a bit like the rubber band but with a bit more structure. You thread it through the clamp and around the handlebar, tightening it until the light is securely fastened.
If you're after something a little easier, there’s always the GoPro-style mount. This is probably the quickest and simplest option – just push the light onto the mount and clip it in. Job done! It's straightforward, fuss-free, and holds up nicely, making it a popular choice for a lot of riders.
So, no matter what your setup is, fitting a light to your bike is a breeze, and it’ll make sure you’re well-lit and safe when you're out there after dark.
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We offer two different types of handlebar mounts, each designed with a specific purpose in mind to suit a range of riders' needs and preferences. Let’s take a closer look at them.
First up, we’ve got the mount that fits underneath your handlebar. This one comes in two versions – one with a built-in GoPro mount and one without. The version with the GoPro mount is perfect for riders who have an integrated bike setup and want a solid, secure way to attach their GoPro camera. If you take a quick look at the underside of your handlebar, you’ll spot two bolts that make it easy to install this mount. It’s a simple, reliable way to ensure your camera stays put, even on the roughest of rides.
Next, we’ve got our newer design, made specifically for the stems used in our All Road Range. This mount is a step up and replaces the full faceplate of the stem. Rather than attaching under the handlebar, this mount screws directly onto the stem, offering a tidy, integrated solution. The sleek design provides a secure and flush fit, giving your bike a neat, streamlined look while maintaining the strength and integrity of the stem.
Both mounts are built to last and offer flexible, user-friendly solutions for riders wanting to improve their bike’s setup without any hassle.
Whether you’re looking for a GoPro-friendly mount or a more integrated design, we’ve got you covered – all while making sure you don’t compromise on style, stability, or ease of use.
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We have two range extenders X20 and the X35+ Range Extender depending on which system your bike uses, with them both fitting in a similar way to your bike using the bottle cage bottles on the seat tube.
Both the X20 and X35+ range extenders attach to your bike using a convenient bottle cage-style bracket, ensuring a secure fit on the seat tube. If you're using the X35+ system, the range extender comes with a built-in cable that connects directly to your bike’s charging port, ensuring a clean, hassle-free setup. For the X20 system, the range extender requires a separate cable to connect to your E-bike.
Please keep in mind that the X20 and X35+ systems are not interchangeable. Each system is designed with its own specific range extender, so be sure to choose the one that is compatible with your existing setup.
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1. Find a Cool, Dry Place
Store your bike in a cool, dry spot, away from heat and moisture. A damp area can cause rust on metal parts and affect moving components like the chain and gears. Ideal spots include a garage or basement with temperature control.
2. Dry Before Storing
Always dry your bike thoroughly before storing it, especially after riding in the rain or washing it. Water left in hidden spots can lead to rust or seized parts.
3. Avoid Hanging Vertically
Hanging your bike vertically can introduce moisture into hydraulic brake systems, potentially causing air bubbles and brake failure.
4. Keep Tires Inflated
Make sure your tires are inflated to the recommended pressure before storage to avoid flat spots, cracking, or degradation.
5. Avoid Direct Sunlight
Keep your bike out of direct sunlight to protect the frame and components from UV damage, which can cause fading and weaken materials like rubber and carbon fibre.
There are some additional considerations if you own a E-bike (Your E-Bike?)
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Before you head out, here’s a quick checklist to make sure your Ribble’s ready to roll:
A quick once-over before you set off will keep your bike running smoothly and safely!
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After a wet ride, give your chain a good dry off and add a fresh coat of lube to keep rust at bay. If you’ve got mechanical shifting, it’s worth getting into the habit of shifting to the smallest ring at the front and the smallest sprocket at the back. This simple step helps reduce cable stretch and extends the life of your rear gear cable, meaning your bike stays in tip-top shape for longer.
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Firstly, we would advise you to familiarise yourself with how the wheel is secured to the bike and with the many video tutorials on YouTube. Rim brake bikes for instance use quick release skewers, disc brake bikes thru-axles and MAHLE X35-equipped electric bikes a bolt-on fitting at the rear. As most wheels now offer tubeless compatibility, the key to easy tyre removal is to ensure that both sides of the tyre are pushed into the centre of the rim bed before attempting removal with a tyre lever.
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Regular maintenance is the key to keeping your bike running smoothly and efficiently. If you’re not mechanically minded, book your bike in for a service with a professional mechanic every six months or so. However, keeping the drivetrain clean and well-oiled should form part of your regular maintenance routine.
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When maintaining your bike, it’s best to avoid clamping carbon frames around the tubes in work stands or racks. For safety and to protect your bike, always clamp the bike into the stand using the seat post instead. Just be careful not to overtighten the clamp to avoid causing any damage to the post. It’s all about treating your bike with the care it deserves!
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We’d always recommend steering clear of using a pressure washer or hosepipe when cleaning your bike. The high-powered jet from these can force grease out of the bearings and push dirt and grit into vital components, which can lead to premature wear. A gentler approach, like using a sponge or brush, will keep your bike in tip-top shape for much longer!
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If you find that your disc brake is catching or rubbing against your brake caliper we recommend the following steps:
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Every part of your bike will experience some wear and tear with regular use. Perishable components like chains, cassettes, brakes, tyres, and bearings will wear out quicker than others. Please note that if drivetrain components wear out due to lack of maintenance or excessive use, they won’t be covered under the manufacturer’s warranty. Keep an eye on these parts to ensure your bike stays in good working order!
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Like all consumable components on bikes, headset bearings will eventually fail and require replacing. Many factors go into the lifespan of headset bearings, such as weather, storage conditions, amount of use, quality of grease and bearings; this means that it is not possible to estimate their expected lifespan, but the information below will go into detail as to how to identify when they require replacing.
The most common way you can tell is a pronounced ‘notchiness’ or ‘gritty’ feeling when turning the handlebar. When you lift up the front of the bike, try turning the handlebar from lock to lock. If you feel any resistance when turning the bar, this can be symptomatic of a bearing which has passed its lifespan. As corrosion eats into the bearing races, it will create raised edges inside of the race that the actual ball bearings themselves sit in. When turning the handlebar, there may be resistance only every 5 degrees of rotation.
If you have identified that the headset bearings require replacing, just follow the link below to our handy guide which should let you know what the required sizes are for your Ribble bike. If your bike is not listed, or you want further clarification please feel free to contact our Customer Service Team and they will be happy to assist any way they can.
Ribble Headset Compatibility - A Complete Guide
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Mavic wheels have many great features, but perhaps one of the best is their ‘Instant Drive 360’ freehubs. They allow you to pedal with minimum power input loss from mechanical inefficiencies when compared to a freehub design.
As a result of this new design of freehub, it has a slightly different servicing schedule. You may find that a lack of servicing makes it so power cannot be transmitted to the wheel, but the method of servicing the ID360 freehub is very simple. Below, there will be a link to a video from Mavic which shows best practice for doing so.
ID360 Freewheel YouTube Video
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Thru-Axle
Bike Thru-Axles are very easy to remove. Simply use a correct sized allen key (normally a 6mm) and loosen the axle. Once it is loose, remove it from the bike and the wheel should come away. Please know that Thru-Axles have a specified torque, so be sure to tighten it to the specified amount; this should be printed on the Thru-Axle. Failure to do this can cause issues for the bike.
Quick Release
Quick Release wheels live up to their name, as they are indeed quick to release! No tools are required to remove the wheel, you only must loosen the quick release skewer. The only real consideration you need to make is that a fully inflated tyre might not clear the rim brake caliper. Below, you will find a guide of how to use the quick release on the caliper. This will remove tension from the brake, allowing the wheel to fit with no issues. Just remember to close the quick release once the wheel is reinstalled, as the brake will not function with it set to open. 
X35 Rear Wheel
Our X35 eBikes follow a slightly different design than normally seen on bikes. On the end of either side of the wheel, you will see a black nut. Using a 8mm allen key, loosen the two axle nuts completely. After that, remove the two dropout washers. Once that is complete, carefully unplug the battery to motor cable that should sit on the non-drive side chain stay. This connection can be quite tight, so be sure to only pull on the connectors themselves, not the cables. 
To reinstall the wheel, reconnect the battery to motor cable making sure to line up the arrows on each connector. After that, place the cable back into the guides and fit the wheel into the dropouts, ensuring the raised lip of the washers fit into the corresponding frame cut outs. Reinstall the axle nuts and tighten them to 18-23nm using your torque wrench
X20 Rear Wheel
With our eBikes supplied with the Mahle X20, the process for removing and installing the rear wheel is very simple. The updated design features a traditional thru-axle, so the process is nearly identical to any standard thru-axle bike. The only consideration to take would be to install the wheel in the orientation as seen below, as this will allow the motor to receive power from the battery cable. 
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If you’ve noticed your foot occasionally touching the front wheel when turning, don’t worry—it’s completely normal and nothing to do with the fit or design of your bike. This is known as toe overlap, and it happens because a bike’s wheelbase needs to be compact enough to provide responsive handling.
At normal riding speeds, your front wheel never turns far enough for this to be an issue. Toe overlap only occurs in tight, slow-speed turns, such as when setting off or manoeuvring at low speeds.
Position Your Feet Correctly
Check Your Foot Placement on the Pedals
Mudguards Can Increase Toe Overlap
Toe overlap is a common characteristic of many performance-focused bikes and isn’t something to worry about—it’s just one of those quirks that riders quickly adapt to. Keep these tips in mind, and you’ll be riding smoothly in no time!
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Everyone likes to keep their bike looking as good as it possibly can, but paint chips do happen. Whether it is caused from stones thrown up from other cyclists, accidents or just plain bad luck; we'll be happy to supply you some touch up paint for your Ribble bike!
If your bike is of a standard non-custom colour design, we have touch up paint available on our website in the link here.
We can also supply touch up paint for your custom colour bikes, as long as the it's either a Gloss or Matt colour. Simply contact our customer services team at [email protected] and we'll be happy to help. Please be sure to have the specific colour name or paint code of your bike to hand as we'll require it to ensure the paint matches your bike; this can be found on the invoice of your order. If you do not have this information, let us know and we should be able to source this information for you.
If you have a bike with either Flip or Metallic paint, we unfortunately cannot produce touch up paint. By the nature of these colours, any touch up paint produced will not match. We apologise for this, but thank you for your understanding.
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Before you begin, clean the area thoroughly with soap and water, then wipe it down with a microfiber cloth to remove any dust, dirt, or grease. Use a gentle cleaner if necessary to ensure the surface is completely free of contaminants.
Use the smallest brush available to carefully apply a thin layer of touch-up paint to the damaged area. Try to stay within the boundaries of the damaged area to avoid excess paint.
Apply multiple thin layers to prevent drips or uneven texture. Build the color gradually, allowing each layer to dry in between.
Once the paint has dried, use the separate brush provided to apply a thin coat of clear coat lacquer. This helps protect the touch-up paint and provides a glossy finish.
Apply the lacquer in thin, even strokes, and avoid over-applying to prevent runs or bubbles.
After applying the lacquer, let the area dry. Once fully cured, your repair should be well-protected and blend seamlessly with the surrounding area.
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Whether to replace a bent or broken hanger or carry a spare...just in case, identifying the correct model of hanger can be tricky. The below guides will help you find the correct replacement hanger for your Ribble.
Ribble Derailleur Hanger Guide Part 1
Ribble Derailleur Hanger Guide Part 2
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If a new 7x7 Saddle Clamp is required, an Ultra Tri Saddle Clamp Assembly can be purchased and used after removing some unnecessary parts. Attached picture shows what is required to be removed, sections highlighted in red.
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The first chill of the season often signals the start of indoor training season. Third-party apps like Zwift make winter workouts a far more attractive proposition, transporting you to a virtual world where you can race fellow cyclists across the globe. However, if you're not familar with the various axle designs employed on today's bikes, you may find yourself a little flummoxed when it comes to mounting your pride and joy on any indoor trainer you may wish to purchase/already own. In our online guide we explain what you need to ensure fuss-free fitment, so that your conversion to indoor training goes off without a hitch.
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On occasion, you might find that the bottom most spacer in your SL non integrated bike becomes misaligned from the rest of the cockpit of your bike. Below is the quick and easy method for getting it back into the correct position.
1) Remove the rubber bung from the top cap bolt.
2) Using either a 4mm or 5mm Allen key, loosen the top cap bolt and the stem pinch bolts.
3) The headset should now be loose. Manipulate the bottom most spacer back into the correct orientation.
4) Check that the front wheel is still in line with the stem / handlebars.
5) Tighten the headset bolt until all play is removed from the headset
6) To check this, pull the front brake and rock the bike forward and backward. If you feel movement or play from the headset of the bike, continue to tighten the headset bolt.
7) If there is no play, turn the handlebar from lock to lock. If you feel any resistance, then loosen the headset bolt as it is too tight.
8) Once you are satisfied with the headset tension, retorque the stem pinch bolts and refit the top cap bung.
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The Shimano 12-speed Di2 system has an impressive battery life—lasting around 1,500km between charges, depending on how often you shift gears. But when it does need a top-up, charging it is dead simple.
1. Grab the charger that came with your bike.
2. Plug one end into a power source.
3. Plug the other end into the rear derailleur (see the location in the image below).
4. When the battery is fully charged, the rear light on the derailleur will glow solid green.
If you want to check the exact charge level, you can do so using the Shimano E-Tube app.
Simple as that! Keep your Di2 topped up, and you’ll always be ready to ride.
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How to charge your groupset
Connect the charging cable to the port shown above with the cable pointing upwards, a blue light should show when the bike is charging.
For the handlebar shifters, these use button cell batteries that typically require replacing once every 2/3 years on average.
How to shift gears
On the right hand lever: Press the small button (closer to the bars) to shift down the cassette to a smaller sprocket/harder gear and press the larger button (further from the bars) to shift up the cassette to a bigger sprocket/easier gear
On the left hand lever: Press the small button (closer to the bars) to shift down to the small chainring and press the larger button (further from the bars) to shift up to the big chainring
How to check the battery levels
To check the battery level of a shifter, press and hold both the buttons (to shift up and down the cassette) until the light appears towards the top of the lever, it will show different colours for different battery status
To check the battery level of the derailleurs/battery, press the function button until the LED indicator lights up, different colours/blinking will indicate charge level
How to set up e-tube app
Below is a useful link that shows you how to set up the Shimano E-tube app and connect the app to your new bike.
Ultegra and Dura Ace only - buttons on top of shifters
In the Shimano e-tube app, select your bike, select the switch as left or right shifter, and then select the button on top of the shifter and configure to what you’d like it to do, for example you can choose the button on the left shifter to go up the cassette and the button on the right shifter to go down the cassette.
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How to take on and off battery
Undo the latch at the top of the battery and then remove the battery
To refit the battery, hook it in by the base first, push the battery flush with the mech, and then shut the latch with a small click.
How to Charge SRAM
When recharging is needed, a red flashing LED will appear on the rear derailleur and shifters. To charge, remove the battery from the rear derailleur, place it in the provided USB cradle, and charge for around an hour. For the handlebar shifters, these use button cell batteries that typically require replacing once a year.
Sram AXS
We recommend downloading the SRAM AXS app, which allows you to personalise your bike setup, monitor performance, and keep your system firmware up to date, below is a useful link that tells you how to use the app.
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All our Ribble disc brake bikes come with thru axles and in order to remove and install your front and rear wheels you will need to make sure you know how to use properly remove them.
Below one of out mechanics shows the correct process to remove and install a thru axle, remember make sure your Allen key is pushed in fully before turning to avoid rounding the head of the thru axle.
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If you have purchased one of our electric bike with in built light, (This could be one of the Urban AL e or a Hybrid AL e Trail) you will need to turn them on with the motor controller (Trio Controller) on the left hand side of the handle bar.
Holding down the up button, will turn on the lights. You will see that your rear light comes on, then you will then need to toggle the mode on the front light with the button on the back of the light, but it will default to off. The rear light has the one mode, but the front light has 4 modes:
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We want to ensure you love your Ribble as much as we do! So, we now offer a 30-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your custom-built Ribble bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.
Should you wish to return your bike within the 30-day test period or for any other reason, you must first contact us using the contact form in the help centre within 30 days of receiving your bike. Our customer service team will then guide you through the returns process.
If there is a fault with your bike, please contact us with the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.
Please Note
Our bikes are custom-built to your requirements, any order cancellations that are made after your bike has commenced assembly will incur our standard restocking fee of £80.00.
Bikes must be returned in their original packaging and must be assembled as they were when it was received. If you require a new box, please inform us, and we will send one out to you at a charge of £30.
We require that the bike is returned in a clean condition, bikes returned to us in a dirty condition will incur a cleaning charge of £30.
Any bikes purchased on finance or bike to work scheme are not eligible for the 30-day test ride policy. Bikes purchased on finance can be returned within 14 days inline with your finance agreements cooling off period. Bikes purchased using a bike to work scheme cannot be returned for a refund.
Any accessories that you may have purchased, and fitted onto the bicycle, are not eligible for the 30-day test ride return. This includes pedals. Our normal returns procedure applies to unused accessories.
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HOW TO RETURN AN ITEM (unwanted, faulty, or incorrect)
Step 1 - Fill in the returns form we included with your parcel.
Step 2 - Attach the return label from your invoice to the parcel.
Step 3 - Send the parcel to us via your preferred courier. We recommend that you return the item via a recorded delivery service to cover yourself against any loss.
Step 4 - Once we receive your items, we aim to complete your return within 3 working days. Once processed, we will contact you via email to confirm your exchange, refund or store credit.
Step 4 - Once we receive your items, we aim to complete your return within 3 working days. Once processed, we will contact you via email to confirm your exchange or refund.
You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed for any postage or carriage costs.
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If you need to return any parts, accessories, or components to our HQ, you’ll need an RMA number—that’s a Return Merchandise Authorisation.
No worries, though! If you do find yourself needing to send something back, just get in touch with our customer service team. We’ll be happy to chat through the process with you and issue your RMA number to make sure everything goes smoothly.
We’re always here to help!
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The following fees will apply when changing or returning a bike:
30 Day Test Ride Policy - Unfortunately, CustomColour, Limited Edition, Outlet, Ex-Demo, Ex-Display, Team Issue bikes, and those purchased using either finance or a Cycle to Work voucher are exempt.
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These Government Department of Trade and Industry regulations entitle you to a 14-day 'cooling off' period which will commence from the date that you receive your purchase from Ribble Cycles. This regulation is to give you the opportunity to examine the goods that you have purchased as you would when buying in a shop.
If you wish to exercise these rights and cancel your purchase, you should return the goods to Ribble Cycles, 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom within 14 working days from the date you received the goods.
You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed for any postage or carriage costs.
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We do our best to make sure your bike and all its bits arrive in tip-top shape, but now and then, something might not be quite right. If that happens, don’t worry – the first thing to do is get in touch with our friendly customer service team. They’ll have a chat with you about what’s gone wrong and sort out a return or replacement to get you back up and running in no time.
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We stand behind every bike we build.
At Ribble, our bikes are designed and built to order with a focus on performance, quality and durability. Our warranty is our commitment to this.
Buy and ride with confidence knowing every Ribble bike comes with a lifetime frame and fork warranty* and a crash replacement program.
FRAME & FORK WARRANTY
We offer a lifetime warranty on all Ribble frames and forks for the original purchaser. This covers any manufacturing defects in materials or workmanship, so you can ride with complete confidence.
COMPONENTS WARRANTY
All other Ribble & Level branded components on our bikes are covered by a 2-year warranty, ensuring they meet the high standards you expect. All other components are covered by the respective manufacturer’s warranty policy, even if packaged or sold with Ribble products. Please refer to the manufacturer’s individual websites for terms and exclusions. Here are the links to the warranty pages of the main suppliers we work with.
Your warranty will commence from the date you received your bike.
*Ribble's lifetime warranty is eligible on bikes purchased from February 2025. If you purchased before this date please refer to the warranty terms at the time of the original purchase. Please use our contact form if you are unsure about your original purchase date.
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The Ribble warranty applies to the original purchaser of the bike only and cannot be extended or transferred to a third party.
Ribble reserves the right to physically inspect any Ribble frame or fork, or any Level Component suspected of being faulty or defective. If a physical inspection of the bike is required, Ribble will only collect the bike from the country it was delivered to. We may ask for images or descriptions of any alleged fault to help us process a warranty claim prior to us asking for the bike or parts to be returned. Any request for additional details is to assist us with the processing of a warranty claim and is not deemed to be in lieu of any physical inspection.
When possible, we will first look to repair or replace any faulty products free of charge in the instance that a manufacturing defect has been identified. Replacements will be offered on a like-for-like basis where the value of the replacement goods will match the value of the faulty goods at the original time of purchase. While we will endeavour to offer an exact replacement, we are not always able to guarantee any replacement products will be an exact aesthetic match for the original in terms of style, colourway or graphics. All of which may change between model years. Replacement goods will be offered based on stock availability at the time of a warranty claim.
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This warranty does not cover:
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If you suspect your frame, fork, or other Ribble or Level product is presenting with a structural defect, please stop using the product immediately and contact us.
In order to process a warranty claim quickly and efficiently, we’ll need a few details about the bike and rider before we can proceed with a claim. To start a claim, please use the contact form on our website and include the following information:
About the rider:
About the bike:
Pictures:
Once we have assessed the requested information that has been supplied, we will work with you to ensure that the bike is returned to our Ribble HQ as quickly and efficiently as possible. To facilitate the return of your bike, we can provide you with suitable packaging to safely box the bike for transport. Once the bike is boxed, our customer service team are able to arrange collection of the bike with our carrier partners. Simply let us know where you would like the bike collected from and when, and we will work with you to ensure this happens within reason.
The process of returning a bike under warranty internationally may differ as we may not always be able to arrange collection on your behalf. In this instance, we will offer to refund any postage costs you may incur in returning the bike using your chosen courier; we will request a copy of your postage receipt be emailed to us before a refund can be processed.
Ribble reserve the right to refuse a warranty claim if our terms and conditions have not been met and we will not reimburse the costs for warranty work carried out without prior authorisation from Ribble.
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Accidents happen – but don’t worry, we’ve got your back! Our Crash Replacement Program gives you 40% off the retail price of a replacement frame or fork within 3 years of your original purchase.
It’s a cost-effective way to get you back on the road without breaking the bank. To apply, just get in touch with our friendly customer service team, and we’ll sort you out.
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As far as packing the bike for shipping, it is quite simple. The wheels can stay on, as can the seatpost and saddle. In order to fit the bike in the box, the handlebars will need to be removed. To do this, you will be required to remove the top cap and loosen the two stem bolts. Once this is done, upwards pressure applied to the bars will remove them from the fork steerer. Once this is done, wrap the bars in something to protect them (bubble wrap, cloth etc) and place the bars on either side of the head tube in a manner seen in the picture below.
Once this is done, feel free to add any additional bubble wrap around the frame to keep it well protected. After that it would be a case of placing the bike in the box, ensuring both front and rear wheel are sitting in the cardboard cutouts in both corners of the box. As for what else to take off, basically anything that the bike did not come with when you received it (pedals, cycle computer mounts, any other accessories etc).
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Ride your bike for 30 days, and if you're not happy, return it.*
Our award-winning bikes have been designed and built to be the best in their class, and we are confident that when you receive your Ribble bike, you will be suitably impressed by it. However, we appreciate that sometimes, something just isn't as expected. So, we wanted to offer you the opportunity to return or exchange your bike within the first 30 days*.
All you have to do is make sure you keep the original box and packaging and contact us here. The original box must be used, and the returned bike must be clean and assembled as it was when it was received. We can help arrange for your bike to be collected (courier charges apply), or you can arrange your own courier.
*The following fees will apply when changing or returning a bike:
*Unfortunately, Custom Colour, Limited Edition, Outlet, Ex-Demo, Ex-Display, Team Issue bikes, and those purchased using either finance or a Cycle to Work voucher are exempt.
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We hand-build all bikes to order, and because of this, bikes returned for exchange of model or a frame size swap will incur a £50 workshop fee.
Want to return your bike for a refund? Your bike has been custom-built to your specification; therefore, bikes returned for a refund will incur an £80 re-stocking fee.
Bicycles must be packaged and returned to us in the same Ribble box and using the protective materials you received in your order. Replacement packaging for the bike can be provided at a cost of £25.
The 30-day test ride commences from the date of the delivery, and you must inform us via email within 30 calendar days if you wish to return the bicycle.
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We want you to be completely happy with your new bike, so we encourage you to take it out on your favorite ride or club run to make sure it’s the right fit for you. That’s why we offer a 30-day test ride policy – if it’s not quite what you were expecting, you can return it.
We do ask that the bike is returned clean, as we’re unable to accept bikes in a dirty condition. If a bike is sent back needing a clean, a £30 cleaning charge will apply. While some light wear and tear from a few rides is absolutely fine, any damage beyond that – such as crashes or heavy impacts – would make the bike ineligible for return under this policy.
If you’ve got any questions, our team is always happy to help – just get in touch!
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Any accessories that you may have purchased with the bicycle are ineligible for return under the 30-day test ride policy. This includes pedals. Please see our article on accessory and componentry returns.
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Bikes shipped internationally after any exchange will be charged for the delivery; please contact the Ribble Customer Service team for more information.
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Cyclesport North Ltd (trading as Ribble Cycles) is a registered company in England and Wales that has been trading since 1978. Our HQ is located at 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom, company number 4149504. We comply fully with UK law relating to mail order companies and distance selling regulations. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.
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Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store.
If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received. Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure about this point).
Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.
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All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Orders that are placed by yourself at Ribble Cycles will be treated as an offer to purchase the goods and we have the right to reject such offers at any time. Any automated acknowledgment of your order received from us does not amount to our acceptance of your offer to purchase goods on the website. The contract between ourselves, Ribble Cycles and the buyer is concluded when we (i) take payment or (ii) dispatch the goods, whichever is the latter.
Any items sold on the website are not for resale or distribution. We reserve the right to limit the number of products that you may select to purchase. We reserve the right to cancel orders where we believe products are being ordered that are in breach of this provision.
Ownership of any bike purchased from Ribble is non-transferrable, any warranty becomes null and void in case of resale.
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Whilst we appreciate that you may change your mind regarding your order, we cannot amend a bike order once it has been placed. If you wish to change your selected configuration, the order must be cancelled and a new order placed. For V12 orders, a new finance application will be required. Please note this new order process will be subject to the same payment verification checks and order schedule that may result in a new estimated despatch date.
We understand that circumstances change, and you may need to cancel your order. Please contact us at the earliest opportunity if you need to cancel your order. Due to the custom nature of the product, any cancellation of your order after the build has commenced will incur an £80.00 restocking fee. We cannot cancel orders that have already been dispatched, which will then be subject to the usual returns process.
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Please contact us as soon as possible if you need to edit the delivery details post-order placement, and we will try to accommodate your request. Please note that depending upon the selected payment method we cannot always accommodate your request. We are unable to accommodate any delivery detail amendments where the order has already been despatched.
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Price matching for promotional offers
Throughout various times of the year we will run different promotional activity across our brand which may include a discount on certain ranges or models. These promotions will be time limited and subject to change.
If a promotion starts whilst you have a bike on order with us that is not yet dispatched, we will price match if the model and groupset on your order is included in the live promotion. How we price match will be determined by your original payment method. For orders placed using a credit or debit card we will refund the difference onto your original payment card. For V12 orders we will reduce the value of your V12 loan. For cycle to work orders we can only price match if you are able to supply us with a new voucher for the lower amount before your order is dispatched. Once dispatched we will not price match an order.
If your original order had a discount applied when you ordered it will not be eligible for any further discount.
Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.
If you wish to make a claim under our Price Promise during the Black Friday period, please contact our Customer Service team for more information.
Price matching for a cycle to work order
We understand that sometimes it can take some time for you to receive your cycle to work voucher from your provider, and we don’t want you to miss out on the offers and promotions we run throughout the year.
That’s why if you are buying using a cycle to work voucher, we will match the promotional offer price on our bikes for up to 30 days after the promotion if you have created a valid cycle to work quote.
This can be done two ways, if you are not using cycle scheme as your cycle to work provider you will be able to check out and complete your order whilst the promotion is still live. You’ll then have 30 days to upload your voucher on you my account page, or you can also follow the process for cycle scheme users.
If you use Cycle scheme you will need to generate a cycle to work quote before the promotion ends, then from the end of the promotion you will have 30 days to get your voucher to complete your order. Once you have your voucher contact the customer service team to request a one-time use discount voucher, this voucher will then be used at checkout to reduce the cost of your chosen pre spec back to the promotional price to complete your order.
Please note if your chosen pre spec is no longer available on our website or if the price of that pre spec has changed due to component changes we may not be able to provide an exact price match and you may be required to obtain a new voucher from your provider.
Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.
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By default, all prices on our website are displayed in Pounds Sterling (£GBP) and include VAT (where applicable) at the standard UK rate of 20%. Purchases made from outside of the UK are VAT-free. We offer the ability to pay in selected currencies (£GBP, $USD, $AUD, $CAD, $NZD, €EUR, ¥YEN) – any purchases made in a currency outside of these will be charged in Pounds Sterling (£GBP) and converted to your currency by your credit/debit card provider.
When placing an order, the order will be charged in the currency of the billing address (where available), but if the delivery address is outside the UK, VAT is omitted. You may be required to pay local tax upon import into the destination country. These charges will be applied to the basket price during checkout where applicable. To avoid delay, please ensure that the billing and delivery addresses are correct at the time of order.
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It is our aim to ensure that all images and descriptions are accurate, however, there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy. In the instance where we supply a product different to that advertised, we will happily refund or exchange the item for you.
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Time of delivery as indicated above shall not be of the essence.
While we make every effort to meet the delivery times provided, factors beyond our control may sometimes impact delivery times and therefore cannot be guaranteed. If an unexpected delay occurs, we will notify you as soon as possible. If we are unable to meet the specified delivery date, you have the option to cancel your order and receive a full refund, or proceed with the order and receive a refund of any delivery charges.
If Ribble Cycles is unable to meet a delivery date due to delayed deliveries by our suppliers or other uncontrollable events, you have the right to terminate the contract by providing written notice to Ribble Cycles without any compensation or indemnity being due. However, Ribble Cycles will be entitled to receive payment for all products already supplied to you.
We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms.
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Ribble Cycles (Cyclesport North Ltd) are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
Name Address Phone Number Email Address Tokenised Credit/Debit card details Date of birth IP Address This information is already stored on our internal systems and our website simply verifies you as a customer of Ribble Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at [email protected].
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We use the information you provide for the following purposes:
To send updates regarding the status of your enquiry or order To send newsletters and details of offers and promotions in which we believe you will be interested To improve the design and content of Ribble Cycles websites To understand the buying behaviour of our registered users To perform other general marketing and promotional activities focused on our products and services.
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When you place an order you will be added to all communications from Ribble, this includes the marketing newsletter. You can opt-out of these communications by using the unsubscribe link in the email or the preference centre available in the 'My Account' section. Failing this if you don’t open any emails or visit the Ribble Cycles website for a period of 180 days we will automatically stop sending you emails. If you have any questions email us at [email protected].
Data is gathered as you browse the site and buy from Ribble Cycles and is used to build knowledge about what products are most commonly browsed and purchased. this information is associated with the email address. We use this data in an anonymised way to target you and people like you on social sites such as Facebook and Google. Again, once you opt-out your data is no longer used for this type of profiling.
We take data security very seriously and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic financial transactions entered into through our website will be protected by encryption technology.
When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
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By submitting information to Ribble Cycles you consent to the collection and use of this information by Ribble Cycles and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
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Your e-mail address will be used to communicate with you about your order and products purchased.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of our website. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Ribble Cycles, or by managing your subscription status in your account pages on the Ribble Cycles website.
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We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
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Ribble Cycles does not sell, trade or rent your personal information to others. To better tailor our services, we use non-identifying and aggregate information to help us make decisions on how to improve Ribble Cycles. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most traffic overall, or more specifically, what pages are visited demographically. However, we do not disclose the identifying information of individuals with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing you with the choice to opt-out or otherwise bar such unrelated uses.
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Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing devices) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Ribble Cycles essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Ribble Cycles features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
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Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first-time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.
Ribble Cycles may from time to time share your details with third party analytical resources for the purposes of better understanding visitor behaviour and performance, website performance, improved ad relevance, and any other analytical process to give Ribble Cycles a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Ribble Cycles will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Ribble Cycles and the third party, and Ribble Cycles will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Ribble Cycles itself employs. Failure on the part of the third party to meet its contractual obligations will result in Ribble Cycles recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Ribble Cycles will adhere to the same standards as first party cookies and not collect any personally identifiable information.
Social Media Plug-ins
Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.
International Privacy
The above privacy statement may not be applicable in all countries of Ribble Cycles visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Disclosures
We will not pass your information to any third parties without your consent. You can also email us to stop receiving any information about us and our services by e-mailing [email protected]. If you have any queries about our Privacy Statement you should contact us by e-mailing [email protected].
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A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user's computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.
Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.
Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie. Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.
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The Ribble Cycles website uses session cookies for two purposes
Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the Ribble Cycles website.
Two cookies are set by the computer systems that run the Ribble Cycles website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies.
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Ribble Cycles use persistent cookies for the following purposes:
Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only).
Ribble Cycles use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Ribble Cycles website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Ribble Cycles website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.
Ribble Cycles also use a cookie to remember a user's website preferences such as preferred language, currency and delivery country. The first time a customer visits the Ribble Cycles website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.
A number of persistent cookies are also set by the computers that run the Ribble Cycles website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.
Ribble Cycles uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google's Ad Settings.
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The UK formally left the EU on 31st January 2020 and the transition period ended on 31st December 2020 (23:00 GMT). The terms of the agreed UK-EU trade deal have come into effect.
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The prices displayed on our website include all taxes and duties, ensuring the price you see is the price you pay - without any surprising import duties upon delivery. Furthermore, all deliveries are via a tracked service, so you can easily follow your parcel's entire journey. Our e-commerce partner ESW excels in international logistics and will conveniently deliver your order directly to your door with Ribble’s award-winning quality, service, and guarantee.
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Under the VAT Retail Export Scheme, customers leaving the EU for more than 12 months were able to reclaim VAT on the bike by presenting a form VAT407 to customs upon exporting the goods from the EU. Unfortunately, as part of a review of duty-free shopping, obtaining this refund process ceased on 1st January 2021.
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