Knowledge base

Choosing the correct size road bike – geometry explained

Shopping for a new bike is an exciting time, right? But, when faced with such a wealth of bikes to choose from, how do you ensure that you get the right size? Choosing the correct size road bike couldn't be easier. As long as you are armed with the right information, of course. Check out our guide to find out what works best for you.

Women-specific bikes

We like to think of all riders as being individuals, and our priority is in making sure that the bike is right for your body shape, size, and personal preference. Consequently, all of our bikes are unisex in design and are fully customisable to achieve a fit that's perfect for you. The crucial element to getting this right is to ensure that the sizing of key components is correct. Most notable of which are the handlebars, handlebar stem and cranks. Specifying a ladies specific saddle is always highly recommended too, of course.

Back to basics

Firstly we should address what exactly is meant when we refer to 'geometry'. In short, it is simply this; geometry encompasses the shape, length, and angles of the tubes that come together to form the frameset.

For example, the image to the right shows each section of the frame and links it to the dimension in the chart below. For instance, an XS frame has a top tube (B) measurement of 52 cms whereas the S has one that is 53.5 cm.

The geometry of a bike affects the position you will find yourself sitting in, how the bike handles and its aerodynamic performance. A racing cyclist, for instance, will prefer a more stretched out position for improved aerodynamics. A mountain biker, on the other hand, needs a more comfortable, upright riding position. One that offers a head-up riding position that enables them to pick their lines and enhances the stability and control of the bike.

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Measuring your height and inside leg

The first step is to determine your height and inside leg measurement. Do you know these? If not, we have you covered. Here are some simple tips to help you measure these. The methods described below are easier with the aid of a helpful assistant. However, you can also obtain the measurements yourself in the absence of a willing volunteer.

Height

• Simply stand upright in bare feet, with your back against a wall/door frame.
• Place a pen or pencil atop your head and parallel to the floor.
• Make a small mark on the surface and measure.

Inside Leg

• In bare feet; stand upright with your back against a wall.
• Place a book/ruler between your legs and level with your crotch.
• Have someone measure the distance from the top of the book/ruler to the floor.

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Frame size

OK, now that you have your height and inside leg measurements, it's time to apply them to your bike of choice. The good news is that we have done the hard part for you. Each bike on our website has a recommended height range for each individual frame size (see image). This height range isn't just based upon default factory measurements. We have collated data gained through numerous real-world measurements taken in-store and via test rides.

If you find that you fall between 2 sizes, the general rule of thumb is to opt for the smaller size. Why you may ask? Well, it's because it's generally considered easier to make a bike that's a little small fit than one that's too large. There are certain alterations that you can make to a smaller bike to correct the sizing.

These include: lengthening the stem length, crank length and raising the saddle height. It is much more difficult to adjust a bike that is too large to fit the rider. After all, a seat post can only drop down so far. Whereas fitting too short a stem can result in overly responsive (twitchy) steering.

Alternatively, if you live or work in close proximity to one of our showrooms, we would thoroughly recommend visiting one. In-store, our friendly and knowledgeable experts can help you with everything from picking suitable components to measuring you up on one of our sizing jigs. Using these jigs we can simulate the specific dimensions of frame size and adjust the fit to get it just right for you.

However, if visiting a showroom is not possible, we can also deliver the showroom experience direct to you. Simply connect to one of our Live Instore Experts via a live one-way video call. Our experts can answer any queries you may have, offer advice on sizing and component choices or even provide a product demo of each bike. All from the comfort of your own home, and remember it's completely anonymous. You can see us, but we cannot see you.

To connect with a Live Expert simply visit our website and click on the image in the bottom right corner of the screen.

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Handlebar width

As we alluded to earlier, there are several key components that are customisable and which ensure that the bike you receive is right for you. Whether you're male or female, the rules to obtaining the correct measurements apply to both equally. In direct contrast to an 'off-the-peg' bike where the components choices are preset, we offer an almost unlimited choice of customisation options.

Handlebar width

Have someone measure the distance between the AC joints of your shoulders (the 2 knobbly bits to the front of your shoulder, where the collarbone and shoulder blade meet).

With the odd exception, most handlebar manufacturers will quote handlebar widths as a centre to centre measurement. This dimension is normally obtained by measuring the bars from the centres of each drop. However some manufacturers such as Zipp will measure them from centre to centre across the tops.

If they are a centre to centre model, (like our own LEVEL brand) simply add 2cms to your shoulder measurement to obtain the correct width. If they are measured from outside to outside of the drops, add 4cms.

The 2 most common ways that manufacturers denote bar width is centre to centre or outside to outside

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Handlebar stem

Handlebar stem

Unlike handlebars, there is no magic formula to help you ascertain the correct length of the handlebar stem. The only way to accurately determine this is to book a professional bike fitting or visit one of our showrooms. Given the general trend of female riders being shorter in the torso and long in the leg, we find that a shorter stem length works better.

The average male rider will normally opt for a stem length of between 90 and 120mm. Whereas a stem length in the region of 70-90mm is better suited to the female rider. Broadly speaking, the smaller the size of the frame, the shorter the stem should become.

When you select a frame size on our website the handlebar and stem lengths will default to our recommended size for that particular size. However, should you then change the size, these will decrease or increase correspondingly. You then have the option to amend these manually by clicking on 'customise bike'.

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Saddles

As individuals, our anatomies are all very different. What may be comfortable for one person may cause discomfort for another. This makes it very difficult to pinpoint exactly what saddle will be comfortable for you. What is essential though is to ensure that it offers the right support for your sit bones (pelvic bones). Thankfully, there is a very simple method for measuring how far apart your pelvic bones are. All you need is,

• A flat bench or chair to sit on
• A flat object that sits lower than the seat, that you can rest your feet on. A stool, box, or bench for instance.
• Piece of corrugated cardboard.
• Tape measure.
• Chalk (optional)

1. Take the cardboard and lay it on the seat.
2. Lower yourself onto the cardboard so it is aligned under your buttocks.
3. Raise your feet and place them on the lower footrest.
4. Try to simulate the position you would normally adopt when riding a bike. If you like a relaxed position sit more upright. If you prefer a more aggressive race position lean forward.
5. Hold this position for approximately 30 seconds.
6. Stand up and retrieve the piece of cardboard.
7. You should be able to make out 2 clear indentations imprinted upon the cardboard. These are produced by the sit bones and can be used to calculate your ideal saddle width. If you can't make out the indentations clearly, take a piece of chalk and rub it across the cardboard to bring out the indentations.
8. Next, take the tape measure and measure the distance between the indents. Use the centre of each as your start/finish points.

You can now apply this information to choose an appropriate saddle for your preferred style of riding. All saddles have a defined width so just find the one that best suits you.

Hybrid/Gravel/MTB

Add 20mm to the measurement, this will add more stability and comfort when assuming a more upright riding posture

Endurance Road/Gravel

Add 10mm to the measurement, this saddle offers a good compromise between comfort and performance.

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Further assistance

However, there's no better way to perfect the sizing and fit than to come in and see us. That's why we now have multiple showrooms located across England. Visit us for personal sizing guidance and to receive excellent buying advice from our team of friendly, professional and knowledgeable experts. Not to mention that you also get to see our range of bikes in the flesh of course.

Additional contact methods

By Video Call

By far one of the best ways to get in touch is to use the Ribble Live In-Store Expert function. This service brings the in-store experience directly to the comfort of your own home. Simply click on the icon that appears at the bottom right corner of the website to be connected to one of our Instore Experts. It's a one-way video call so you will be able to see us but we cannot see you. They can take you through everything from sizing to build options and even offer close-ups of the bikes and equipment on their hand-held cameras.

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Create your dream bike with Custom Colour

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• Ribble CustomColour allows you create a truly unique one-of-a-kind dream bike. Within our bike configurator, you can choose from an extensive palette of colours, add a gradient, and mix fades to bring your artistic vision to life. With thousands of colour options, you can submerge yourself in the ultimate bike customisation experience. This guide shows you how to add a Ribble CustomColour within the build journey. Your Bike. Your Way!

  The CustomColour configurator gives you complete control of your new bikes aethetics. So, why not engage your inner artist to design a dream bike that matches your own personal sense of style. Below is a step-by-step guide to CustomColour, describing how to add your own unique design and what the various options are. The basic cost for a CustomColour is £350 (£500 on the Ultra SL R / SL), with various colour finish/style options being available for an additional cost.

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How to add a Custom Colour to your bike

The Custom Colour configurator required to design your dream ride can be accessed when confirming your component selections during the bike building process.

Step 1 - Choose your bike

Choose one of our recommended builds and click 'shop now' to progress to the next stage of the customisation process.

Step 2 - Enter the Configurator

Choose one of our recommended builds and click 'shop now' to progress to the next stage of the customisation process.

Step 3 - Choose your paint

Matt, Gloss, Flip or Fade - you decide

Upon opening the configurator, you are faced with two custom colour options: Flip Paints or Solid & Metallic paints. We then offer various customisation options based on the frameset model. You can customise everything from the base colour to the frame and fork graphics or even add a secondary frame colour. Read on for a complete breakdown of the available customisation options.

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Custom Colour paint finishes

Gloss

Gloss paint adds a reflective sheen for a slick, contemporary look.

Matt

Matt paint is extremely popular thanks to its ability to soften up the look and accentuate every sweeping shape and curve of the frame.

Flip

Make a splash wherever you ride with a mind-altering flip finish. This chameleon-like paint shifts and changes when viewed at various angles or under different light conditions.

Above Images: Believe it or not, both images depict the same paint finish when viewed at different angles.

Fade

Feeling extra creative? Why not add a secondary colour to the frame. Select a gradient to seamlessly blend two colours together, creating a stunning two-tone design like the one pictured. You can even choose to have the colours fade horizontally or vertically, unlocking almost unlimited customisation options.

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Ribble Electric Bikes - Established 2019

• In 2019, we launched our first electric bike, introducing the lightest e-bike range in the world. All the cables were routed through the handlebars and fully hidden to give the illusion that it was ‘cable-less’ for a sleek look while offering a degree of protection from the elements.

  Since then, our e-bike range has flourished, and whatever your cycling needs, you can find an e-bike to suit your personal requirements regardless of the terrain or your riding style.
  

• Key Features of our E-Bike Collection

  • Weight
  • Electric Motor System
  • Control Button
  • Superior Aesthetics

  
  

  Our Electric Bike Collection

  Our state-of-the-art electric road bikes are everything you love about cycling amplified. These lightweight electric road bikes provide flawless power assistance, so you can tackle steep climbs and keep pace on even the speediest group rides. With these bikes, you can conquer any challenge you've set your sights on.

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Electric Bike Buying Guide

E-bikes are revolutionising cycling by making it accessible to a broader audience and introducing individuals of all ages to a more sustainable mode of transport. Not only is it eco-friendly, but it also encourages a healthy lifestyle by facilitating physical activity. An e-bike lets you stay fit, boosting your mental and physical well-being through regular exercise.

E-bikes offer significant financial benefits by reducing the reliance on petrol, lowering maintenance costs, and eliminating motor insurance expenses, making them a cost-effective alternative to more traditional modes of transportation.

In recent years, e-bikes have firmly established themselves as a viable option for short—to medium-distance travel, challenging conventional modes of transport. As technology advances, we can anticipate future e-bikes becoming even lighter and more efficient, capable of covering greater distances than ever before.

Electric bikes expand your horizons, allowing you to explore places beyond your usual limits while keeping you feeling fresh for longer. This is primarily due to the smooth power assistance delivered to each pedal stroke. However, riding an e-bike isn’t as simple as pressing a button to effortlessly climb mountains like Alpe D'Huez at speeds that would challenge World Tour pros.

Regardless of the Ribble electric bike you choose, you can expect a solid workout. These pedal-assisted bikes, or pedelecs, seamlessly blend into your ride, letting you exert as much or as little effort as you want. They amplify your pedalling without taking over, meaning if you stop pedalling, you’ll come to a halt just as you would on a conventional bike.

Electric bikes have revolutionised the sport of cycling since their first appearance. In this blog, we explore the Ribble e-bike range, highlighting the key features and benefits each model offers and who they are best suited to.

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Who can ride an E-Bike?

The electric bike has made cycling accessible to everyone, from beginners to seasoned road cyclists and off-road enthusiasts, offering a new way to enjoy the sport:

• Whatever your reasons for cycling – active travel, recreational riding, or fitness – electric bikes allow you to build stamina and fitness at a pace that suits you. The extra boost of assistance means that people from all walks of life can give cycling a try, and you don’t have to avoid hillier routes while you’re just starting your cycling journey.
• E-bikes are a brilliant way to aid recovery after a severe illness or injury. They allow you to take it easy and progressively build up fitness. Our e-bikes also offer the ability to set heart rate limits. When a heart rate limit is reached, the assistance automatically kicks in.
• If you love cycling but find your fitness levels plummet on a hilly group ride, an e-bike can help you preserve your fitness levels and allow you to stay with your group for the duration of your ride. Similarly, it allows you to extend your distance and go further, enjoying on-road or off-road adventures and riding faster than ever before.

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Allroad SL R e

• The Allroad SL R e range are performance road bikes with up to 140km of electric power assistance (which can be extended to 200km with an optional range extender). It blends stealthy electric assistance with world-class carbon construction, making it the perfect platform for rapid road rides and mixed-terrain adventures.
  

• Features

  • Construction – The industry-leading carbon construction blends M46 and T1000 carbon fibres for exceptional lightness and strength without compromising on performance or comfort.
  • Weight – Starting from just 11.8 kg, the Allroad SL R e is designed to offer a pure riding experience that's practically indistinguishable from that of a high-end carbon road bike.
  • All-day Comfort – Comfort without sacrificing performance. Asymmetric tapered chainstays ensure stiffness through the drivetrain but with enough vertical compliance to cushion your ride. Dropped seat stays provide flex when needed.
  • Multi-Surface Capability – Equipped to handle both road and light gravel surfaces, thanks to its adaptable design.
  • Electronic Shifting System – For precise and effortless gear changes, especially on challenging terrains or during competitive rides.
  • Tyre Clearance – With clearance for up to 38mm tyres, the Allroad SL R e can accommodate wider tyres for better traction and grip on rougher surfaces. This expands the contact patch with the ground, enhancing stability and comfort while reducing road buzz.
  • Integrated Electronics – A discreetly integrated e-bike system provides pedal assistance to make climbs more manageable and extend ride distances without fatigue. The system is lightweight and seamlessly blends into the bike's design, preserving the aesthetics and traditional road bike ride quality.
  • Hidden Cable Routing – For clean aesthetics and reduces aerodynamic drag while protecting cables from dirt and debris, contributing to smoother performance and lower maintenance.
  • Carbon Fork – Keeps weight to a minimum while absorbing vibrations from the road for precision steering control, crucial for both smooth road and off-road adventures.
  • Hydraulic Disc Brakes – For superior stopping power and modulation, even in wet conditions and while riding on diverse terrains.
  • Drop Handlebars – Maintain full control during your rides with a bike that offers multiple hand positions, useful while on a long ride or tacking technical descents.
  • Add Mudguards and Racks – Customise your bike with practical storage options for commuting or add wet weather protection with mudguards to keep surface spray and mud at bay.

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Hybrid Electric Bikes

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Hybrid AL e

Features

• Material – Constructed from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to tackle diverse terrains. Carbon forks better absorb the vibrations from bumpy surfaces while keeping the steering light and precise.
• Weight – Our fully loaded build, complete with mudguards and a pannier rack comes in at sub 15kg. Which is as light as many non-assisted hybrid bikes!
• Geometry – Compared to a road bike, the Hybrid AL e's upright riding position provides a more relaxed riding experience, more ride comfort, and a head-up view of the road and surrounding scenery.
• Control Button – Switch between assistance levels on the move with a handlebar-mounted control button that displays the available battery charge via a traffic light-style LED format.
• Gearing – We spec the bike with an SRAM NX 1x11-speed groupset that combines single-ring simplicity with easy-to-use one-handed gear shifting. Upfront, there is a single chainring, and at the rear, a wide-range cassette to take on hillier routes or explore the roads less travelled.
• Tyre Clearance – There is ample clearance for large-volume tyres up to a maximum of 45mm (40mm if mudguards are fitted). Tailor the tyres to provide more comfort, traction, and grip on and off the road.
• Luggage – Built-in pannier rack mounts allow you to load up with luggage for the daily commute or weekend adventure with family or friends. Our fully loaded build includes the everyday essentials of a pannier rack, mudguards, and pedals (bikes are not shipped with pedals fitted).
• Handlebars – Flat handlebars provide confidence-inspiring stability and control on varied terrain. They're perfect for navigating traffic-choked city streets or exploring off-the-beaten track.
• Versatility – Built-in mudguard mounts allow full coverage mudguards to be fitted, so you can enjoy riding the Hybrid AL e, come rain or shine.

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Hybrid AL e Step-Through

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• Features

  • Frameset - Constructed from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to handle multiple terrains. Carbon forks damp vibrations from rough surfaces while keeping the steering light and precise.
  • Weight – Weighing as little as 15kg, it's supremely light for a hybrid bike, let alone one equipped with a battery and motor system.
  • Geometry – An easy-access hop-on/off design allows you to step through the bike to mount it without swinging your leg over the saddle (and luggage).
  • Control Button – The conveniently positioned iWoc Trio handlebar control unit means you can keep both hands on the bars and your eyes on the road while choosing between three assistance levels.
  • Gearing – SRAM's 1x gear system is simple and efficient. A single-gear shifter gives you access to all the gears you need for riding uphill or down.
  • Tyre Clearance – With a maximum width of 45mm (or 40mm if mudguards are fitted), there is ample clearance to accommodate a huge range of tyres. Tailor to provide more comfort, traction and grip on or off the road.
  • Luggage – Mounting points for a rear pannier rack address any luggage-carrying needs.
  • Handlebars – Flat handlebars provide confidence-inspired stability and control, mainly when riding in traffic or over more challenging terrain.
  • Mudguard Compatibility – Built-in mounts for mudguards help improve wet weather protection. The fully loaded edition provides everything you need to get around town and beyond, including a rear pannier rack for luggage carrying duties and mudguards to fend off the dirt.

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Hybrid AL e Trail

• The Hybrid AL e Trail includes natural-feeling pedal assistance and a distance-shrinking range designed to make your daily journey's quicker and more accessible. A low step-over design for ease of use and bump-smoothing suspension deliver a comfortable ride, no matter where the road or trail may take you.

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• Features

  • Material – Made from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to handle challenging off-road terrain. Suspension forks provide 60mm of travel to smooth out the bumps for enhanced ride comfort on any surface or terrain.
  • Weight – The Hybrid AL e Trail weighs 19.5kg and includes a computer display, pannier rack, mudguards, integrated lights, and a kickstand.
  • Geometry - The low step-over design makes it easier to mount and dismount while providing a head-up view of your surroundings.
  • Control Button – The conveniently positioned iWoc Trio handlebar control button allows you to keep both hands on the bars and your eyes on the road while choosing between three assistance levels.
  • Gearing – SRAM's 1x gear system is simple and efficient. A single-gear shifter gives you access to all the gears you need for riding uphill or down.
  • Tyre Clearance – Ample clearance for 45mm tyres or 40mm with mudguards allows you to tailor the tyres to provide more comfort, traction, and grip while riding.
  • Luggage – Mounting points for a rear pannier rack address any luggage-carrying needs.
  • Handlebars – Ergonomically designed handlebars deliver a comfortable and upright riding position for a commanding view of your surroundings. An integrated computer mount enables a MAHLE Pulsar One head unit to be fitted, letting you keep track of the e-bike system and ride information in one convenient location.
  • Mudguard Compatibility – Built-in mounts for mudguards improve wet weather protection. The Hybrid AL e Trail is fully equipped with everything you need to get around town and beyond.

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Urban AL e

• The Urban AL e has a contemporary style and easy-to-use power assistance to make it your ideal companion as you zip around town, run errands, shop for groceries, or commute to work. Every aspect has been carefully considered to make your everyday ride easier. A refined hop-on/off design provides easy access, and its low weight makes carrying it onto public transport or up and down the stairs a simple task. Beat the traffic through the city streets or take the long route for fitness or fun.

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• Features

  • Material - Constructed from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to meet the demands inner city life. Carbon forks absorb the vibrations from uneven road surfaces while keeping the steering light and precise.
  • Geometry - A confidence-inspiring, easy-access hop-on/off design allows you to step through the bike to mount it without the necessity of swinging your leg over the saddle and any luggage that might be present.
  • Control Button – With the conveniently positioned iWoc Trio handlebar control button, keep both hands on the bars and your eyes on the road while choosing between three assistance levels.
  • Gearing – Easy-to-use and dependable gears get you where you need to be at your own pace, and grant you complete peace of mind knowing you have the gears to tackle any obstacles that come your way.
  • Tyre Clearance – Offers a generous 45mm of tyre clearance (40mm if mudguards are fitted), allowing you to choose from a wide range of tyres depending on whether you’re after comfort, traction or grip while riding.
  • Luggage – Front and rear racks carry everything you need to get around town, whether you’re popping to the store for groceries or taking your kit to the gym, work, university, or college.
  • Handlebars – Ergonomically designed handlebars deliver a comfortable and upright riding position with a commanding view of the scenery and the road ahead. An integrated computer mount allows easy installation of the Pulsar One head unit displaying all the information you need on one screen.
  • Other Accessories – Perfect for everyday use, the Urban AL e comes equipped with robust alloy mudguards to fend off dirt, front and rear racks, powerful integrated lights to announce your presence and a kickstand for easy parking.

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Electric Off-Road Bikes

Ride faster, further and for longer on road, gravel or trail with our electric gravel bikes. Featuring mammoth tyre clearance, off-road inspired geometries and three levels of smooth power assistance at the push of a button, they make even the most demanding off-road adventure seem effortlessly achievable.

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Gravel AL e

• Our electric gravel bikes explode into life where the road ends and the off-road adventure begins. Lightweight frames, stable off-road geometry, and mammoth tyre clearance make for a range of gravel bikes that will help you ride faster and roam further than you could ever possibly imagine.

  Power your gravel adventure on an e-gravel machine that sets the benchmark for power-assisted, all-terrain performance. Lightweight, elegant, and composed over loose, technical terrain, the Gravel AL e is the ideal riding partner for off-road rides of any distance.

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• Features

  • Material – Constructed from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to handle the most challenging terrain. Full carbon forks damp vibrations from rough surfaces, keeping the steering light, precise, and predictable. Carryall mounts enable oversized cages to be fitted for carrying rolled-up luggage such as ground mats, sleeping bags, etc.
  • Geometry – Designed for extreme gravel tracks, the long and low geometry makes the Gravel AL e stable through gnarly gravel and able to carve corners with confidence.
  • Control Button —The easy-to-use, top-tube-mounted control button enables power assistance to be selected while on the move and also shows the amount of battery charge remaining.
  • Gearing – With gravel-specific ergonomics, optimised gearing options and rugged reliability, our SRAM 1x drivetrains help you to explore beyond the paved and predictable.
  • Tyre Clearance – The Gravel AL e's versatility extends to mammoth clearance, with plenty of room for 700c x 45 or 650b x 47 rubber.
  • Luggage - Plentiful frame mounts mean you can pack heavy or light, crushing cross-continent bikepacking expeditions or the weekend escape.
  • Handlebars – Gravel riser bars leave plenty of space for handlebar luggage. Flared drops provide a wider, more stable stance when navigating technical descents.
  • Mudguard Compatibility – Integrated mudguard mounts for full coverage mudguard give you the option to fend off the worst of the grit and dirt. Thus, ensuring that exploring off-road is a year-round adventure.

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CGR AL e

• An e-bike version of our best-selling and ever-popular CGR multi-surface range. The CGR acronym stands for commute/gravel/road, indicating how versatile this electric all-rounder is.

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  • 

• Features

  • Material – Constructed from 6061-T6 Aluminium with full carbon forks, the frame is lightweight yet robust enough to handle the most challenging terrain. Carbon forks damp vibrations from rough surfaces to keep the steering light, precise, and predictable.
  • Geometry – The endurance-based geometry provides a more relaxed upright riding position, improving stability and handling when tackling rough and rutted terrain. Dropped seat stays improve vertical compliance to soak up lumps and bumps.
  • Control Button – A top-tube-mounted control button allows the rider to cycle through assistance levels and view the battery charge at a glance.
  • Gearing – Available with a range of Shimano double chainring gear systems. Primarily intended for road use, though the lower gears come in useful when you crave some multi-surface adventure.
  • Tyre Clearance – The CGR AL e is compatible with 700c x 45mm and 650b x 47mm rubber, depending on your terrain preference.
  • Luggage – Built-in mounts for a rear pannier rack enable you to carry essentials for the daily commute or when exploring off-road.
  • Handlebars —Standard road drop bars provide multiple hand positions for comfort and efficiency when climbing, descending, and on the flats.
  • Mudguard Compatibility – Built-in mudguard mounts allow you to fit full-coverage mudguards to fend off the worst of the mud and dirt. This makes the CGR AL e ideally suited to all-season use and the more adventurous all-weather commute.

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Want To Test Ride One Of Our Bikes?

Our flagship showroom in Clitheroe, Lancashire offers you the opportunity to test-ride a selection of bikes from across our all-encompassing range, including our fastest aero road bike ever - the Ultra SL R, versatile CGR all-road bikes, off-road optimised Gravel bikes and, of course, our superlight, hill-conquering e-bikes (subject to availability). You can fully experience the benefits of our world-class performance bikes and marvel at the pedal assist platform that is our electric bike collection. This service is completely free of charge, and the process for booking your test ride is incredibly simple.

We have a dedicated fleet of conventional and electric bikes in a range of sizes available to try out for a pre-booked 30-minute test ride slot (subject to availability). These slots are only available during daylight hours on any day when the Clitheroe showroom is open. Booking is required to secure your ride slot (30 mins max).

To make your reservation, please call us on 01200 411581

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What to Expect

One of our technical advisors will talk you through our bike range in the showroom and match your requirements to the most suitable test model.

Before you begin your test ride, we will ask you to complete a test ride form on one of our iPads, and a credit or debit card will be used to take a non-refundable deposit of 60p in your name. We will ask you to leave your payment card and an accompanying form of ID with us for the duration of your test ride. This will remain in a secure card lock box which only you will have the access key to; this will also have a tag with the showroom contact number in case of emergency.

Once all the contact points of the bike are sanitised (bars, levers, buttons, and saddles), the bike is then yours to test independently for 30 minutes. Helmets and Hi-Viz vests can be provided upon request, but we advise customers to bring their own where possible. We also advise that customers take their mobile phone with them during the duration of the test ride in case of emergency.

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Clitheroe Showroom

Discover Ribble's roots in the heart of Lancashire at our Clitheroe Showroom. Nestled amidst stunning countryside, this space showcases our full bike range, expert fitting services, and the warm Northern welcome we're known for. Whether you're exploring your first bike or upgrading your ride, our team is ready to guide you. Learn more about what Clitheroe has to offer and plan your visit today.

Learn more about our Clitheroe showroom.

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Mailbox Birmingham Showroom

Right in the heart of the UK, our Birmingham Showroom brings Ribble to the city’s vibrant cycling community. With a full range of bikes, interactive displays, and dedicated specialists, it’s the ideal spot to find your next ride. Pop in and see what makes us stand out.

Learn more about our Birmingham showroom

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Bluewater Kent Showroom

Down in the Garden of England, our Kent Showroom combines modern design with classic Ribble charm. Experience our innovative bikes up close, book a bike fit, or simply chat cycling with our experts. It’s the perfect destination for riders of all levels. Ready to see for yourself?

Learn more about our Bluewater showroom

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Cribbs Causeway Bristol Showroom

Located in Bristol’s buzzing retail hub, our Cribbs Causeway Showroom is your gateway to all things Ribble. Explore cutting-edge bike technology, get expert advice, or perfect your setup with a bike fit. It’s cycling made simple, with a touch of Ribble magic.

Learn more about our Bristol showroom.

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In-Store Expert Video Calls

Can’t make it to one of our showrooms? No problem! With our live video call experience, you can speak directly to a Ribble expert from the comfort of your home. Get personalized advice, see our bikes up close, and have your questions answered in real-time—just as if you were in-store. It’s the ultimate way to bring the Ribble experience to you.

Learn more about our In-Store Expert Video Calls

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Video Call FAQs

Will I be viewable during the call?

No. Every call is via a one-way video link from our showroom to you. We only use your microphone in order to talk to each other, so you'll be able to see us but we can only hear you.

Will I have to share my details?

No. The Live In-Store expert service is entirely anonymous. If our experts are unable to take your call, we may ask for your details to call you back.

What can I use it for?

Our experts are ready and waiting to offer bike demonstrations and answer your bike or product-related questions.

Can I use this service to check the status of an existing order?

Please get in touch with our customer service team for assistance if you have a query regarding an existing order.

I cannot see the call button.

Some web browsers may not yet be fully supported. If you do not see the call button in the bottom right corner of your screen, please try again using Chrome on PC/Android or Safari on a Mac/iPhone.

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What is a Cycle to Work Scheme and How does it work?

Cycle to Work schemes are intended to make it easier and more affordable to purchase a new bike and cycling accessories. They allow you to spread the cost over 12 to 18 months through a salary sacrifice arrangement with your employer, providing substantial savings. Once you join a scheme, your employer will issue you a voucher or letter of collection, which you can use to select and collect the bike and accessories that best suit your needs. 

It’s important to note that Cycle to Work schemes can vary, with each following its own set of rules. Be sure to consult your specific cycle-to-work provider for detailed information.

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Which Cycle To Work providers do we accept?

We accept all the major UK Cycle to Work Schemes, including:

• Cyclescheme.co.uk
• Halfords Cycle to Work
• Bike2Work Scheme.co.uk
• Salary Extras/Caboodle
• Vivup (SME HCI Ltd)
• Gogeta
• Green Commute Initiative (GCI)
• Evans Cycles
• Enjoy Benefits
• Cycle Solutions

If your company uses a different provider, please reach out to our customer service team and we can see if we can accommodate that provider.

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Can I use a Cycle to Work voucher to purchase a discounted bike?

Yes, we accept all Cycle to Work schemes for purchases on any of our bikes. This includes both discounted bikes from our Outlet and Clearance Section and any new bikes currently on sale.

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Buying with a cycle to work scheme

• HOW DO I PURCHASE USING A CYCLE TO WORK SCHEME?

• Speak to your HR department to find out which Cycle to Work scheme your work place is registered with.

• GET YOUR VOUCHER

  Step 1: Select your bike and add to your basket.

  Step 2: In the basket click on 'get a cycle to work quote'. Please note that the quote will be valid for 28 days.

  Step 3: Print off or save the quote and pass on to your employer's Cycle To Work administrators.

  Step 4: Await your vouchers arrival.

• THEN WHAT HAPPENS?
  

  Step 1

  When you receive your voucher, create an account or log in in to your existing account before proceeding to the checkout. Add your bike to the basket, proceed to checkout and when you reach the payment screen select the appropriate 'Cycle to Work Provider' or ‘Cyclescheme’ payment option and complete your order.

  Step 2

  If you have selected ‘Cyclescheme’ as your payment option, you will need to enter your certificate and redemption code to complete your order. If you have selected another Cycle to Work provider, you will have the option to upload your voucher before you complete your order. Alternatively, you can upload your voucher later through the My Account section of our website. You will need to upload your voucher so we can release your order and schedule a build date. Please note that you have a 28-day window to upload the voucher after placing your order.

  Step 3

  Your bike is then built and delivered as normal. Depending on the terms of your Cycle to Work agreement with your employer the salary sacrifice may commence before you receive your bike.

  
  
  

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Can I top up on my Cycle to Work voucher?

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How much could i save using a Cycle to Work Scheme?

You can save on average somewhere between 25-39% of the value of your order dependant upon the rate of tax that you pay. Further details will be laid out in any agreement with your employer and cycle to work provider.

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What can I get on Cycle to Work?

The Cycle to Work scheme isn't just for bikes. With Cycle to Work you can purchase a bike but you can also add components and accessories to your bike order. In fact, you can purchase anything deemed essential to complete your journey to work, university, or college.

Add all the items you require to your basket and then click the link on the page to get your Cycle scheme quote. 

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Are there any items that are ineligible?

All bikes, parts, and accessories are available to order on Cycle to Work with the exception of: 

• Power meters
• Bike Computers
• GPS units

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What to do if you get a 'Declined' Cycle To Work email?

You have just received an email to say your voucher/certificate uploaded to your account has been declined. What do you do next? A member of our team will reach out to offer further assistance on what would be required to accept the voucher, alternatively, you could reach out to one of our team and we will look into why your voucher has been declined.

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Am I able to pay the delivery fee separately?

No. With a Cycle to Work order your voucher must cover the total order value, including the delivery fee. Any Cycle to Work quote obtained from our website will always include a delivery fee. Therefore, you need to use this amount total when applying for your voucher.

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Why can't I see the Cyclescheme option in the checkout?

Firstly, ensure there are no ineligible items in your basket. 

Then please create an account, or log in to an existing account before proceeding to the checkout. You'll then be able to see the Cyclescheme option in the checkout payment methods.

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When will I receive my order confirmation?

After placing your order and uploading your valid Cycle to Work voucher to your online portal, our Admin Team will review your order to ensure the details match the voucher. Once verified and approved, you will receive an order confirmation along with your build date.

Please note that order confirmations may sometimes land in your spam folder, so be sure to check there first.

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When do I place the order for my Ribble bike?

Once you receive your Cycle to Work voucher, you can place the order for your new Ribble bike as normal on the website. Please ensure to select the correct Cycle To Work provider as displayed on your voucher. 

If you have selected ‘Cyclescheme’ as your payment option enter the certificate and redemption code into the tab available. For other Cycle To Work Schemes, please upload your voucher from your provider.

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Recent changes to cycles scheme rules

What’s changed.

Prior to June 2019 the limit was capped at £1000. The DFT have since updated their guidance to allow Certificates of any value to be requested.

Why has it changed?

Due to their value, e-bikes were precluded from being ordered through the scheme. Given their popularity and demand for cycle commuting this was a major issue.

Therefore, the Cycle to Work Alliance (CTWA) lobbied for changes to the scheme to promote more cycling inclusivity, which also happened to include the purchase of e-bikes. This has resulted in the limit of the scheme being updated so that you can now obtain a market leading Ribble e-bike.

Can any employee order a bike over £1000?

Not necessarily, employers are free to set any limit that they see fit. Therefore, before applying for a Cycle to Work certificate we would first advise that you to speak to your employer’s cycle to work administrator. They will provide you with all the necessary information that you need for your application.

(If your employer already has their own FCA authorisation then they probably already accept orders above £1000).

Why the guidance is great news

E-bikes are changing the way that we travel but are more expensive than traditional bikes. You can now get your hands on one of the most advanced e-bikes in the world for a fraction of its RRP.

Is the Cycle to Work Scheme worth it?

Absolutely! Previously you would only make any savings on the first £1000 of the total value of the order. Now you make savings across the value of the entire bike package. These savings could save you on average somewhere between 25-39% of the value of the order. We think you will agree this is a substantial saving.

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What if I don't have a Cycle To Work Voucher?

We will require either a voucher, certificate or letter of collection from your cycle-to-work provider to secure your order, the only exception to this rule would be Cyclescheme. If you have not yet obtained a cycle-to-work voucher, please speak to your employer in the first instance about how to obtain a voucher, certificate or letter of collection.

• Halfords Cycle to Work - A Letter of Collection will be emailed to you from your employer, sent directly from Halfords. 
• Bike2Work Scheme.co.uk - A Bike Voucher will be issued by your employer. Please ensure your voucher is signed and dated as specified. 
• Salary Extras/Caboodle - A letter of Collection will be issued by your employer, along with a separate email with your unique code. We will require both documents to secure your order.  
• Vivup (SME HCI Ltd) - A voucher is sent directly to our Admin team.
• Gogeta - An email with all voucher details will be sent directly to you. 
• Green Commute Initiative (GCI) - A Collection Voucher will be required to secure your order. 
• Evans Cycles -  A Ride to Work Certificate will be emailed to you from your employer, sent directly from Evans Cycles. 
• Enjoy Benefits - A Purchase Order is sent directly to our Admin team. 
• Cycle Solutions - A voucher will be issued by your employer, we would require both the Order Reference and Redemption Code to secure your order. 
• Cyclescheme.co.uk - Please enter your Certificate and Redemption Code at the point of purchase. 

If you have any questions, please contact our customer service team for further advice.

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Can I order parts & accessories and select interest-free finance?

0% interest-free finance only applies to complete bikes; parts and accessories can be purchased using classic credit (14.9% or 9.9% APR).

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How do I place an order using finance?

If you're placing an order using finance, it all starts on our website. Once you've popped in your shipping details and completed your order information, you'll be redirected to the V12 site to fill out the finance questionnaire. Once that's done, you'll be sent back to our website to finish up.

The whole process takes about 10 to 15 minutes, and you'll get a decision straight away once you've completed the application.

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Who are V12 Retail finance limited?

Secure Trust Bank PLC owns V12 Retail Finance Limited. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority. Registration number: 679653. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Secure Trust Bank PLC Registered in England and Wales 541132. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered Office for both: Yorke House, Arleston Way, Solihull, B90 4LH. V12 Retail Finance is the trading name of Secure Trust Bank PLC.

Ribble Cycles is a trading name of Cyclesport North Ltd. Cyclesport North Ltd acts as a credit intermediary, not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Registered in England 541132. Authorised and regulated by the Financial Conduct Authority. Correspondence address: 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS. Company number 4149504. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number: 204550. Not all products offered through Ribble Cycles are regulated by the Financial Conduct Authority.

Cyclesport North Ltd’s FRN, or FCA Registration number is 722580.

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Will I be eligible for finance?

Finance is available on orders of £250 or more placed on our website. This amount includes any additional services and delivery options selected, however, does not take into account any promotions, such as cashback.

Subject to status. terms and conditions apply.

You’ll be:

18 years or older A UK resident for 3 years or more/permanent UK resident Able to make regular repayments by Direct Debit In regular employment (minimum of 16 hours per week), including self-employment or permanent residence with your spouse/partner who’s in regular employment. Have a debit card in your name registered to your address and have a bank or building society current account. Other conditions may apply, and we cannot guarantee that your application will be accepted.

Vulnerable Person Policy

At Ribble, we understand the importance for our customers to receive the appropriate information about the products and ways of purchase that we offer to enable them to make an informed decision. Entering a purchase using any payment method, including finance or Cycle-to-Work agreements with their respective terms and conditions, can involve a long-term financial commitment. So, it is considered crucial to Ribble that our customers fully understand their obligations when making a purchase. There are occasions when someone, due to their personal circumstances, may be considered vulnerable or especially susceptible. We, therefore, need to ensure that we consider the circumstances of each individual and, during our dealings with them, tailor our approach, removing any barriers that restrict the customer from accessing our products and achieving a satisfactory outcome.

Recognising vulnerability

We realise that a customer may be vulnerable or potentially vulnerable for various reasons, and these may include mental or physical infirmity, age, credulity, addiction, a recent change in circumstances, new to finance commitments or a particular financial product, learning difficulties, illiteracy and have challenges communicating. The reason for the vulnerability could be a permanent or temporary situation. Our colleagues are trained to ask our customers questions and to actively listen to responses to recognise patterns which could indicate if a customer is potentially vulnerable.

What happens if a customer is identified as being vulnerable?

Being identified as being vulnerable does not preclude a customer from purchasing from Ribble. Due to the diversity of the factors that can contribute to the level of customer vulnerability, there cannot be one approach that can be universally adopted to fit each circumstance. However, examples of how we may ensure that the customer receives a fair outcome could be how we communicate, ask more questions, take further time to go over things and make suggestions for another family member to be a party to the conversations. If the customer is applying for a finance product, we may consider that before being referred to the lender or entering into a credit agreement, the customer would benefit from taking more time to consider whether they are able to understand the commitment they are entering into fully. As part of the application process, our finance partner may want to discuss further with a customer regarding their application. At this point and only with explicit consent from the customer or their appointed representative, and in accordance with the General Data Protection Regulation (GDPR), we may inform our partner of an identified vulnerability to ensure the correct support is available. The overriding principle in our dealings with vulnerable customers is that fair outcomes are achieved throughout their purchase, and any commitments are fully explained, with as much time for consideration as needed, along with support provided to access or purchase our product. As one of our core business values, ‘We Care. As One', we will always deal with our customers respectfully and with the utmost integrity.

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Will I be credit checked?

Yes, you will. When you apply for finance, the lender will carry out a credit check to have a proper look at your financial history and make sure you're a suitable candidate for finance. This means the search will show up on your credit report.

If you’ve any questions or need a hand understanding the process, feel free to give us a shout – we’re here to help!

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What happens if my application is declined?

If your finance application is declined, we will cancel your order, and V12 Finance will not debit your card for the amount of the deposit that you have specified.

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When do the payments commence?

If your application is successful V12 Finance will only initially debit the deposit amount (if specified), and payments will then commence by direct debit on the dates agreed upon in your direct debit agreement. The first instalment will not be debited until after the bike has been shipped.

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What if I want to make a complaint?

We’re here to help, so if you’ve got a complaint, your first step is to get in touch with our Customer Service team. They’ll do their best to sort things out for you. You can reach them on 01772 963400.

If you’re not happy with our response, you can escalate your complaint to our Senior Management Team by emailing complaints@ribblecycles.co.uk.

For complaints related to agreements regulated by the Financial Conduct Authority, you also have the right to refer your complaint to the Financial Ombudsman Service, free of charge. Please note, you’ll need to do this within six months of receiving our final response or 8-week holding letter. You can find more information and their contact details at www.financial-ombudsman.org.uk.

We’ll always do our best to get things sorted for you.

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When will payment be taken?

We’ll take payment from your card at the time you place your order. This helps us crack on with getting everything ready to ship out to you as soon as your order is good to go.

If you’ve got any questions about payment, contact us using your preferred method below, we’re always happy to help!

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Which card credit card can we accept?

Here at Ribble Cycles, we’re happy to accept payments from the following card providers:

• MasterCard
• Switch/Maestro
• Visa
• Visa Electron

If you’re not sure whether your card will work, contact us using your preferred method below, we’re always happy to help!

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Apple Pay and Google Pay

Fancy an easier checkout? We’ve got you covered! You can also use Apple Pay or Google Pay when placing your order – quick, simple, and hassle-free.

If you’ve got any questions about payment, contact us using your preferred method below, we’re always happy to help!

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What countries do you ship to?

We deliver to many destinations across the globe. To view which destinations we ship to, click on the flag symbol at the top right of the website and a list of available options will be displayed. Smartphone/Tablet users should click on the menu icon and scroll to the bottom of the menu to access the same country selection option.

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I'm ordering from the EU. Do I have to pay VAT and import duty?

The prices on the website include all taxes and duties, ensuring the price you see is the price you pay - without any surprising import duties upon delivery. Furthermore, all deliveries are via a tracked service, so you can follow your parcel's progress throughout its entire journey. Our e-commerce partner ESW excels in international logistics and will conveniently deliver your order directly to your door with Ribble's award-winning quality, service, and guarantee.

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How do I place an international order?

Ordering from Ribble Cycles is as easy as pie.

First things first, set your country and currency using the dropdown in the top-right corner of our website. Once you’ve found what you’re after and popped it in your basket, you can check out directly through our site. For international orders, you’ll be redirected to the ESW International website, who handle all our international shipping.

The great thing about ESW is they sort out the shipping and import fees for you. Everything’s included in your order price, so there’s just one payment to make – no hidden costs or faffing about. They’ll deliver your bike right to your door, hassle-free.

If you need a hand or have any questions, contact us using your preferred method below, we’re always happy to help!

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Cost and Timescale for delivery of a Bike

Tracked delivery is £49 per bike for all Ribble Bikes and E bikes (includes a Ribble tool kit). Once despatched, delivery is typically two working days but can vary between models and location

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Parts and Accessories Delivery Options and Timescales

Parts and accessories

Standard untracked delivery from £5 and tracked delivery from £7. The current despatch time for parts & accessories is 2-3 working days.

Aerosols and flammables

Tracked delivery for £7. Despatch time is 1-2 working days, and the estimated delivery time is 2-5 working days.

Touch-up Paint

Standard untracked delivery for £5. All paints are custom mixed by our paintshop and can take up to 7 days to despatch.

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Overseas Delivery Cost and Timescales

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Do we offer Store Collection?

We offer a click and collect service from all our showroom for bike orders. Please note that showroom are only able to hold bike orders for up to 14 days due to limited space.

We only deliver to our showrooms once a week, this means it could take up to 7 days after the dispatch date we give you to get your bike to your chosen showroom.

Once you bike is ready the team at the showroom will reach out via phone and email to arrange a appointment to set-up and collect you new bike. 

Please ensure that you have your order confirmation to hand when booking your appointment. If you have purchased your bike through Cycle Scheme or V12 Finance, please ensure that you bring along some photo ID, either a full UK driving licence or valid passport will suffice.

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Do I need to be at home for delivery?

Our courier will require you to be home to be able complete delivery.

When we dispatch your bike we will email you with your tracking number and courier details. please follow the instructions in this email for tracking your delivery.

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What If My Order Hasn’t Arrived?

If your order hasn’t turned up, don’t worry – just give our team a shout, and we’ll look into it with the courier. If needed, we can arrange to resend your order.

Here’s what you need to know:

For UK Orders
We can only refund or resend UK orders that haven’t been delivered 15 working days after dispatch.

For Overseas Orders
For international orders, we can only refund or resend them if they haven’t been delivered 20 working days after dispatch.

Please note, we might need to extend these timeframes in certain situations, like bad weather, busy periods, or postal strikes (either here or abroad).

If you’ve any questions, don’t hesitate to get in touch – we’re here to help!

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Further Information

The date that you can expect to receive your bike will be clearly displayed once you select your frame size. If your chosen bike is a pre-order, the ETA will be displayed at this point too.

When your order is dispatched from our warehouse you will receive a dispatch notification email, this will include your tracking information if you have chosen a tracked service.

Tracking information may not update until later in the evening of despatch or the next working day. Please allow for this when attempting to track your delivery.

Selected bulky items may incur extra shipping charges. These will be calculated in the basket and at checkout, based on the weight and size of the bulky items.

Where some product pages detail the weight of a product, this weight does not include the products packaging and shipping materials used to deliver your order.

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Can I buy more than one bike?

If you're looking to buy more than one bike, we do need to ask that they're placed on separate orders.

However, if you're planning a larger order for a business or similar purpose, please get in touch with us directly from the contact us page. We'd be happy to help you process your order and make everything as smooth as possible.

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Do Accessories Come Fitted?

At Ribble Cycles, any additional accessories you order from our website won’t be fitted to your bike when it’s built. We do this to help prevent any damage during transit, ensuring your new ride arrives in top condition, ready for you to enjoy. Don't worry though – it's easy to fit them yourself when your bike arrives, and we’re always here to help if you need any advice. 

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How to apply a discount code?

Got a discount code? Nice one! You can pop it in during checkout when you’re filling out your payment details. Just enter the code in the box provided, and your discount will be applied to your order.

If you’re having any trouble or need a hand, give us a shout – we’ll sort it for you.

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How to get an an invoice?

An invoice will be automatically created once your order has been fulfilled. If you need another copy later on, no worries – just get in touch with us, and we’ll sort it for you.

Do bear in mind that it can take 2-3 working days to generate a new invoice, so hang tight, and we’ll have it to you as soon as we can.

If you’ve any questions, feel free to give us a shout!

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What happens once I have made my order?

At Ribble Cycles, we like to keep things straightforward, so here’s what happens after you place an order with us.

Step 1: Placing Your Order

Once you’ve decided on your dream bike, you can pop your order through on our website. During checkout, you’ll see an estimated timeframe for dispatch, and payment will be taken at this point. That gets the wheels in motion – literally!

Step 2: Order Acknowledgment

Right after you’ve placed your order, we’ll send you an Order Acknowledgment email. This confirms all the details, like the bike model, spec, and any custom choices you’ve made. It’ll also include the price breakdown and next steps. If you need to make changes, you’ll need to cancel the order and place a new one, so double-check everything’s spot on before clicking ‘confirm.’

Step 3: Order Confirmation

Once your payment’s cleared, we’ll send an Order Confirmation email. At this point, your order’s live and officially in our system. This email will outline what happens next:

• We’ll schedule your bike for production.
• You’ll receive a Build Confirmation email when that’s done.
  Keep an eye on your inbox – this email might take a few days to arrive, depending on when your order is processed.

Step 4: Build Confirmation

When your bike’s ready for production, we’ll send you a Build Confirmation email with an estimated dispatch date. This date is subject to small shifts, but if anything changes, we’ll let you know straight away.

Step 5: Dispatch Email

The day your bike leaves us, we’ll send you a Dispatch Email with all the important details. This includes:

• The delivery address.
• Tracking details to follow your bike’s journey.
• Links to download our Welcome Guide and (if applicable) e-bike owner’s manual.

From here, it’s all systems go to get your bike delivered to your door!

Step 6: Invoice Email

About 24 hours after delivery, you’ll receive an Invoice Email with your invoice attached. If you’ve bought the bike through a finance option or the Cycle to Work scheme, the invoice will go directly to the company involved. Don’t worry, though – if you need a copy, just give us a shout.

Receiving Your Bike

Once your bike arrives, we’re confident it’ll be perfect – because that’s what we’re all about. But if you do have any concerns or need help, our Customer Service team is here for you. Just give us a bell, and we’ll get it sorted.

Thanks for choosing Ribble Cycles. We’re proud to be part of your cycling journey!

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Ribble Welcome Guide

When we dispatch your bike to you we send a link to our welcome guide, to help you unbox and set up your bike in your dispatch email. You can download the guide here.

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How to fit Pedals

Pedals are a personal choice for each rider, so we don’t supply them as standard. If you ordered pedals with your bike or have a set ready to fit, below outlines the correct installation process. 

The right-hand side of the bike is where the chain is located (your right when seated on the bike), while the left side is the non-chain side. Before installation, grease will have already been applied to the crank arm by our mechanic during assembly. Match the ‘L’ or ‘R’ on the pedal with the corresponding ‘Left’ or ‘Right’ marking on the crank. Start by screwing the pedals in by hand for the first few threads, ensuring they are properly aligned and threaded, use a 15mm pedal wrench or Allen key (depending on the pedal design) to tighten the pedals securely to the recommended torque.

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How to Check my mech hanger

Before your first ride, we recommend checking the alignment of your rear derailleur. Although we take every precaution, bikes can occasionally sustain minor transit damage that could lead to issues if not inspected beforehand

To do this, stand behind the bike and observe whether the pulley wheels on the derailleur align with the cassette sprocket directly above (see image). If you notice misalignment, it may indicate that the hanger is slightly bent. Check for a noticeable slant of the hanger towards the wheel. 

If you find any misalignment, please contact our customer service team for assistance

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How do I bed in disc brakes?

To maximise braking efficiency, we recommend you bed in the brakes before or during your first ride. Find yourself a long, gradual descent that lets you reach approximately 20 mph. Drag the brakes for five or six seconds to build heat, then increase lever pressure until you come to a complete stop. Repeat several times until you feel the ‘bite’ has improved.

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How to Remove and Install Thru Axles

All our Ribble disc brake bikes come with thru axles and in order to remove and install your front and rear wheels you will need to make sure you know how to use properly remove them.

Below one of out mechanics shows the correct process to remove and install a thru axle, remember make sure your Allen key is pushed in fully before turning to avoid rounding the head of the thru axle.

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My seat post is too long. What should I do?

If your seat post is too long for the frame, it is perfectly safe to cut down to size. IF you have the appropriate tools that is. In the absence of a carbon specific hacksaw blade we recommend this task is carried out by a professional bike mechanic. Please ensure that the minimum insert guideline is mirrored on the new length of post.

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Is it normal that my foot contacts the front wheel?

A bike's wheelbase must be limited to ensure the best handling characteristics. This often leads to a phenomenon commonly referred to as ‘toe overlap’. This is when your foremost foot contacts the front wheel when you turn the wheel to an acute angle at really slow speed. This is entirely normal and is not indicative of a problem with the design or fit of the bike. When riding and cornering at normal speed, the wheel is never turned far enough to cause this issue.

The only time you may encounter toe overlap is when entering tight, slow speed corners. And there are certain steps you can take to minimise its effects:

• Position your inside foot in the twelve o’clock position to avoid the pedal striking the ground. Your outside foot being in the 6 o’clock position also ensures that there’s a sufficient gap between it and the tyre. This technique will become second nature once you’ve tried it out a few times.
• Make sure your feet are positioned correctly on the pedals. The pedal axle should be aligned with the ball off your foot.
• Fitting mudguards will increase the likelihood of toe overlap occurring. Try to ensure that the gap between tyre and mudguard is sufficient to ensure they do not come into contact but not too large that it increases the chance of toe overlap.

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What to check before I go for a Ride

We recommend that you carry out the following checks before each ride to get the most out of your Ribble:

• Check your tyre pressures before every ride. High-pressure tubes can bleed air over time, especially if the bike hasn’t been ridden in a while.
• Always ensure the tyres are within the minimum and maximum pressure range imprinted on the sidewalls.  
• Make sure your brake pads are not worn beyond their usable limits.
• Ensure that the chain is clean and properly lubricated.

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What if I get a puncture during my first ride?

Whilst a puncture during your first ride is unfortunate, it is unlikely to be deemed a warranty issue where there are no assembly or material defects.

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Is there anything I should consider doing at the end of a ride?

At the conclusion of any wet weather ride, rub your chain dry and treat it to a fresh coat of lube to prevent rust build-up. If your bike has mechanical shifting, it’s also a good idea to get into the habit of shifting to the smallest ring at the front and sprocket at the rear. Doing so will reduce cable stretch and prolong the lifespan of the rear gear cable.

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How do I remove and refit the wheel on my e-bike?

The rear wheel of our MAHLE X35-equipped e-bikes is secured to the frame using bolt-on wheel nuts while the X20 system uses a normal through axle. Check out the how-to video on our YouTube channel for a visual demonstration of this process.

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Do I need to service an e-bike?

Your e-bike’s drive system is self-contained and does not require any form of maintenance aside from that required for a conventional bike. MAHLE may issue a firmware update in the future, but this can be carried out by any authorised dealer.

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My e-bike is displaying a flashing pink light. What do I do?

If you haven’t already connected the bike to the MAHLE companion app, the first step is to download the app from Apple Store or Google Play. Connect your bike to the app and note down the error code that is displayed. Contact us quoting the error code and we will advise you how to correct the issue.

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X35 Firmware Update

The X35 firmware update can be performed by any Mahle dealer with access to the necessary GCU-USB cable required to perform it. Alternatively, we can carry it out for you free of charge at any of our Ribble showrooms. You would not need to book in, just turn up with your bike at a time convenient for yourself. The update takes approximately 5 minutes and in most cases can be done whilst you wait.

Our Showrooms 

*Please note that the update cannot be performed whilst there is an active system error (Pink/Purple light flashing on the iWoc remote) so if this is the case, the error will first need to be cleared before attempting the update.

**Please also ensure that your Ebike has a charge level of above 50% before attempting the update.

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How do I repair a puncture?

Firstly, we would advise you to familiarise yourself with how the wheel is secured to the bike and with the many video tutorials on YouTube. Rim brake bikes for instance use quick release skewers, disc brake bikes thru-axles and MAHLE X35-equipped electric bikes a bolt-on fitting at the rear. As most wheels now offer tubeless compatibility, the key to easy tyre removal is to ensure that both sides of the tyre are pushed into the centre of the rim bed before attempting removal with a tyre lever.

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What maintenance is required?

Regular maintenance is the key to keeping your bike running smoothly and efficiently. If you’re not mechanically minded, book your bike in for a service with a professional mechanic every six months or so. However, keeping the drivetrain clean and well-oiled should form part of your regular maintenance routine.

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Can I clamp carbon frames in a work stand or cycle rack?

Every attempt should be made to avoid clamping carbon frames in work stands or bike racks that secure the bike by clamping around the tubes. When carrying out any bike maintenance we always recommend that you clamp the bike into the workstand using the seat post. Take care not to overtighten the clamp to avoid damaging the post.

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Can I clean the bike using a pressure washer or hose pipe?

We would always advise you to avoid cleaning your bike with a pressure washer where possible. The high-powered jet emitted from such a device or that of a hosepipe is liable to disperse grease from the bearings whilst forcing dirt/grit into critical components, leading to premature wear.

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How To Resolve Disc Brake Rub

If you find that your disc brake is catching or rubbing against your brake caliper we recommend the following steps:

• Lifting up the rear of the bike and spinning the wheel, listening out for the rub.
• Once the location of the rub has been found, move the wheel back and forth to confirm it's at that specific orientation.
• Using either a torch or a piece of paper, look for light in between both sides of the brake pads. If one side doesn't show any light, you know that side is causing the rub and you can manipulate the caliper to ensure light can be seen on both sides.
• To manipulate the caliper, slightly loosen both of the bolts; just enough to where the caliper can move, but not hang freely.
• Move the caliper into a position in which all rubbing is eliminated.
• Re-tighten both bolts according to manufacturers specification.
• Check the disc for rubbing again, as tightening the caliper can cause it to shift.

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What constitutes wear and tear?

Every component that forms part of your bicycle is subject to the general wear and tear that occurs through general use. Perishable components such as chains, cassettes, brakes, tyres, and bearings are subject to wear and tear more than any other parts. Any drivetrain components that are found to have worn out due to excessive wear or insufficient maintenance are not covered by the manufacturer’s warranty.

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How do I know what torque settings each part requires?

It’s important to note that not every bolt on your bike has a specific torque setting. Where it’s essential to have a bolt torqued up to a recommended value, the setting will be displayed on the component itself, or outlined in our quick start guide supplied with the bike.

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SL Seatpost Saddle Clamp Assembly Instructions

1. Fig 1 shows all the necessary parts for the saddle clamp.
2. Using the rubber connector, attach both parts of the lower assembly together
3. Marry the two sub assemblies together
4. Loosen the clamping bolt to allow enough room to attach the saddle clamp to the saddle rails. 
5. Place the saddle clamp assembly on the saddle rails. 
6. Keeping pressure on the saddle clamp assembly to ensure nothing moves, place the saddle clamp onto the seatpost.
7. Tighten the clamping bolt, adjust the saddle to the angle and position you wish and then torque the clamping bolt to the specified torque.

If a new 7x7 Saddle Clamp is required, an Ultra Tri Saddle Clamp Assembly can be purchased and used after removing some unnecessary parts. Attached picture shows what is required to be removed, sections highlighted in red.

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How do I apply Touch Up Paint?

1. Ensure the area which you are painting is clean and free from any contaminants
2. Apply the touch up paint using a one of the brushes provided, ensuring to use as little as possible to cover the area you are touching up.
3. Once the paint has fully dried, apply the clear coat lacquer using the other brush.

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How to fit mudguards to my bike?

How do I fit full length mudguards to my front forks?

There are two mounting points on all of the forks on all of our bikes. They are at the crown and at the bottom of the fork leg near the axle.

All bolt holes take a 5mm bolt (the same as a bottle cage bolt)

Some mudguards will come with a bracket attached which is to be used on bikes with caliper brakes, if your bike has disc brakes this will need to be removed and a hole drilled in the mudguard for the bolt to pass through and attach to the forks.

How do I fit a full length mudguard to the rear of my bike?

At the rear of the bike there are 3 mounting points illustrated below.

If your bike is a SL or SLR you will require a few extra parts to install your mudguards.

You will require a mudguard bridge specific to your bike which can be found on our website HERE and a set of direct mount adaptors such as the SKS Mudguard - Straight Mount Adaptor.

The rear mudguard doesn’t require the bridge that comes fitted to the mudguard and will need removing and a hole drilling in its place as all mudguards are universal and not bike specific. 

If you are having issues fitting please visit a local bike shop who will be able to assist you.

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How to choose the correct Ribble derailleur hanger

Whether to replace a bent or broken hanger or carry a spare...just in case, identifying the correct model of hanger can be tricky. The below guides will help you find the correct replacement hanger for your Ribble.

Ribble Derailleur Hanger Guide Part 1

Ribble Derailleur Hanger Guide Part 2

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30-Day test ride policy

Ride your bike for 30 days, and if you're not happy, return it.*

Our award-winning bikes have been designed and built to be the best in their class, and we are confident that when you receive your Ribble bike, you will be suitably impressed by it. However, we appreciate that sometimes, something just isn't as expected. So, we wanted to offer you the opportunity to return or exchange your bike within the first 30 days*.

All you have to do is make sure you keep the original box and packaging and contact us here. The original box must be used, and the returned bike must be clean and assembled as it was when it was received. We can help arrange for your bike to be collected (courier charges apply), or you can arrange your own courier.

*Fees (and certain exclusions) apply; see below.

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Making a change to your bike

We hand-build all bikes to order, and because of this, bikes returned for exchange of model or a frame size swap will incur a £50 workshop fee. Want to return your bike for a refund? Your bike has been custom-built to your specification; therefore, bikes returned for a refund will incur an £80 re-stocking fee.

Bicycles must be packaged and returned to us in the same Ribble box and using the protective materials you received in your order. Replacement packaging for the bike can be provided at a cost of £25.

The 30-day test ride commences from the date of the delivery, and you must inform us via email within 30 calendar days if you wish to return the bicycle.

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Condition of the bike

We want you to be able to fully test your Ribble bicycle, so get out on your favourite ride or club run and make sure you are 100% happy with it. We do, however, ask that, apart from the expected wear and tear from a few rides, there is no other damage. We also require that the bike is clean. Bikes that are returned to us in a dirty condition will incur a cleaning charge of £30.

Any bike we receive that has incurred damage outside of the wear and tear expected from a limited number of rides will be ineligible for the 30-day test ride policy.

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Accessories

Any accessories that you may have purchased with the bicycle are ineligible for return under the 30-day test ride policy. This includes pedals. Our normal returns procedure applies to accessories.

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Fees & Exclusions

The following fees will apply when changing or returning a bike:

• For model exchange or frame size swap, a £50 Workshop fee will be applied.
• For the refund of a bike, an £80 re-stocking fee will apply.
• For replacement packaging a £25 fee will apply.
• For bikes returned in dirty condition, a £30 cleaning fee will apply.

Unfortunately, Custom Colour, Limited Edition, Outlet, Ex-Demo, Ex-Display, Team Issue bikes, and those purchased using either finance or a Cycle to Work voucher are exempt from the 30-day test ride returns policy.

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International (non-uk) bike sales

Bikes shipped internationally after any exchange will be charged for the delivery; please contact the Ribble Customer Service team for more information.

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Bike Returns

We want to ensure you love your Ribble as much as we do! So, we now offer a 30-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your custom-built Ribble bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.

Should you wish to return your bike within the 30-day test period or for any other reason, you must first contact us using the contact form in the help centre within 30 days of receiving your bike. Our customer service team will then guide you through the returns process.

If there is a fault with your bike, please contact us with the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.

Please Note

Our bikes are custom-built to your requirements, any order cancellations that are made after your bike has commenced assembly will incur our standard restocking fee of £80.00.

Bikes must be returned in their original packaging and must be assembled as they were when it was received. If you require a new box, please inform us, and we will send one out to you at a charge of £30.

We require that the bike is returned in a clean condition, bikes returned to us in a dirty condition will incur a cleaning charge of £30.

Any bikes purchased on finance or bike to work scheme are not eligible for the 30-day test ride policy. Bikes purchased on finance can be returned within 14 days inline with your finance agreements cooling off period. Bikes purchased using a bike to work scheme cannot be returned for a refund.

Any accessories that you may have purchased, and fitted onto the bicycle, are not eligible for the 30-day test ride return. This includes pedals. Our normal returns procedure applies to unused accessories.

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DTI Distance Selling Regulations

These Government Department of Trade and Industry regulations entitle you to a 14-day 'cooling off' period which will commence from the date that you receive your purchase from Ribble Cycles. This regulation is to give you the opportunity to examine the goods that you have purchased as you would when buying in a shop.

If you wish to exercise these rights and cancel your purchase, you should return the goods to Ribble Cycles, 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom within 14 working days from the date you received the goods.

You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed for any postage or carriage costs.

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Three year warranty for Ribble branded Frames and Forks

• At Ribble, we care about every single bike that we make and build and we want you to have confidence when purchasing one of our award-winning frames. That’s why we offer a Three Year Warranty against manufacturing defects to the original purchaser of Ribble branded frame and forks. Read our Warranty terms & conditions below.

• • 

    Individual, innovative design by creative designers and highly qualified engineers.

  • 

    Specified by you, and then precisely assembled and tuned by our qualified mechanics in England.

  • 

    Tried, tested and approved by professional cyclists and industry journalists, worldwide.

  • 

    Every bike passes a stringent safety and quality checklist before despatch or collection.

• The Ribble Three-Year Warranty only applies to Ribble branded frames and forks and Level branded components; any other Ribble branded components are cover by a 1-year manufacturing.

  All other components are subject to the manufacturer's warranty, even if packaged or sold with Ribble products. Please refer to the manufacturer’s individual websites for terms and exclusions.

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Warranty Terms

All new Ribble frames and forks and Level branded components are sold with a 3-year manufacturer’s warranty, which covers structural defects in material or manufacturing arising during the course of normal use. The warranty will commence from the date the bike is received by the buyer.

A 3-year warranty is applicable to all Ribble branded frames and forks sold after February 1st 2018. For bikes sold prior to this date, please refer to the warranty terms on the date the bike was originally purchased. Please use our contact form if you are unsure about your original purchase date.

Any other Ribble branded products are sold with a 1-year manufacturer’s warranty, this covers structural defects in material or manufacturing arising during the course of normal use. The warranty will commence from the date the bike is received by the buyer.

Third party components (Shimano, Mavic, Mahle) are covered by the manufacturers warranty and Ribble with look at these in line with their individual terms and conditions. Below are links to the warranty pages for the main suppliers we work with.

Shimano Warranty policy

Mavic Warranty Policy

Mahle Warranty Policy

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Warranty Conditions

The Ribble warranty applies to the original purchaser of the bike only and cannot be extended or transferred to a third party.

Ribble reserves the right to physically inspect any Ribble frame or fork, or any Level Component suspected of being faulty or defective. If a physical inspection of the bike is required, Ribble will only collect the bike from the country it was delivered to. We may ask for images or descriptions of any alleged fault to help us process a warranty claim prior to us asking for the bike or parts to be returned. Any request for additional details is to assist us with the processing of a warranty claim and is not deemed to be in lieu of any physical inspection.

When possible, we will first look to repair or replace any faulty products free of charge in the instance that a manufacturing defect has been identified. Replacements will be offered on a like-for-like basis where the value of the replacement goods will match the value of the faulty goods at the original time of purchase. While we will endeavour to offer an exact replacement, we are not always able to guarantee any replacement products will be an exact aesthetic match for the original in terms of style, colourway or graphics. All of which may change between model years. Replacement goods will be offered based on stock availability at the time of a warranty claim.

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Warranty Exclusions

This warranty does not cover:

• Components returned to us without an original order number or proof of purchase.
• Components that are second-hand and are not returned by the original purchaser.
• Components returned with the serial number removed, tampered with, damaged or otherwise unreadable.
• Components affected by the following: Normal wear and tear. Cosmetic damage arising over time (i.e. not apparent at the time of purchase). Corrosion. Crash, crush or impact damage. Misuse, neglect.
• Components showing signs of improper care or a lack of reasonable and proper maintenance.
• Components showing signs of incorrect installation of replacement parts, modifications or work carried out by third parties unless agreed in writing by Ribble.
• Consumable items such as gear cables, freehub bodies, inner tubes, brake pads, wheel truing and bearings are non-warrantable items and not covered by this policy.

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Starting a Warranty Claim

If you suspect your frame, fork, or other Ribble or Level product is presenting with a structural defect, please stop using the product immediately and contact us.

In order to process a warranty claim quickly and efficiently, we’ll need a few details about the bike and rider before we can proceed with a claim.

About the rider:

• Name
• Address
• Contact number

About the bike:

• Order number
• Date of purchase
• Model of frame/fork.
• Frame number
• A brief description of the suspected fault

Pictures:

• One picture of the complete bike
• Three close-up pictures of the suspected fault
• One picture of the frame number (found under the bottom bracket)

Once we have assessed the requested information that has been supplied, we will work with you to ensure that the bike is returned to our Ribble HQ as quickly and efficiently as possible. To facilitate the return of your bike, we can provide you with suitable packaging to safely box the bike for transport. Once the bike is boxed, our customer service team are able to arrange collection of the bike with our carrier partners. Simply let us know where you would like the bike collected from and when, and we will work with you to ensure this happens within reason.

The process of returning a bike under warranty internationally may differ as we may not always be able to arrange collection on your behalf. In this instance, we will offer to refund any postage costs you may incur in returning the bike using your chosen courier; we will request a copy of your postage receipt be emailed to us before a refund can be processed.

Ribble reserve the right to refuse a warranty claim if our terms and conditions have not been met and we will not reimburse the costs for warranty work carried out without prior authorisation from Ribble.

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Crash / Out Of Warranty Replacement Program

If, for any reason, the repair or replacement of your Ribble frame or fork is not covered under our warranty, we will offer preferential pricing on replacement frames, forks, and other components to get your bike back on the road. We’ll be happy to discuss the various options available to you.

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How Do I Pack My Bike For Collection? (Standard Sized Box)

As far as packing the bike for shipping, it is quite simple. The wheels can stay on, as can the seatpost and saddle. In order to fit the bike in the box, the handlebars will need to be removed. To do this, you will be required to remove the top cap and loosen the two stem bolts. Once this is done, upwards pressure applied to the bars will remove them from the fork steerer. Once this is done, wrap the bars in something to protect them (bubble wrap, cloth etc) and place the bars on either side of the headstock in a manner seen in the picture below.

Once this is done, feel free to add any additional bubble wrap around the frame to keep it well protected. After that it would be a case of placing the bike in the box, ensuring both front and rear wheel are sitting in the cardboard cutouts in both corners of the box.  As to what else to take off, basically anything that the bike did not come with when you received it (pedals, cycle computer mounts, any other accessories etc).

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Ribble Cycles

Cyclesport North Ltd (trading as Ribble Cycles) is a registered company in England and Wales that has been trading since 1978. Our HQ is located at 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom, company number 4149504. We comply fully with UK law relating to mail order companies and distance selling regulations. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.

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Delivery schedule and shipping costs

UK delivery time for parts and accessories is stated at 2-4 working days, bikes are built in line with the despatch date indicated at the time of order (subject to component availability) and take a further 48 hours in the post from despatch. There is a range of worldwide delivery options available and schedules vary depending on the destination. For sales outside of Great Britain, there may be customs/import duties to pay depending on the value of the goods – these are the responsibility of the customer. Please note there are restrictions on all shipping types, for full details please see our delivery page.

Please note that our mailing partners do not perform collections on Bank Holidays and this may impact your delivery time is selecting a priority shipping service.

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Build Times

Every Ribble bike is hand-assembled in the UK by our team of skilled mechanics. Each bike is comprised of a combination of approximately 40 Individual component parts, and we quote an estimated despatch date based on the availability of these 40 items at the time of order. Because of the complexity involved in building your customised bike, the estimated build date may be subject to change. You can view your live order status and latest despatch date by logging into your account.

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Pre-Ordering

Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store.

If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received. Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure about this point).

Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.

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Orders

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

Orders that are placed by yourself at Ribble Cycles will be treated as an offer to purchase the goods and we have the right to reject such offers at any time. Any automated acknowledgment of your order received from us does not amount to our acceptance of your offer to purchase goods on the website. The contract between ourselves, Ribble Cycles and the buyer is concluded when we (i) take payment or (ii) dispatch the goods, whichever is the latter.

Any items sold on the website are not for resale or distribution. We reserve the right to limit the number of products that you may select to purchase. We reserve the right to cancel orders where we believe products are being ordered that are in breach of this provision.

Ownership of any bike purchased from Ribble is non-transferrable, any warranty becomes null and void in case of resale.

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Payment Methods

Credit Card

You can pay with the following cards:

• MasterCard
• Switch/Maestro
• Visa
• Visa Electron

Select ‘Credit / Debit Card’ at the checkout to pay by credit or debit card.

Payment will be taken at the point of purchase.

Finance

To pay by finance please proceed through to checkout where you will be presented with an option to pay by finance if your purchase qualifies. Once the finance method has been selected, you will then be forwarded to our finance partners website to complete your finance application.

What happens if I am declined for finance?

If your finance application is declined your order is automatically cancelled and V12 finance do not debit any funds.

Cycle to Work Scheme

Your Employer must have registered with one of the Cycle-to-Work providers for you to use this method of payment.

To pay by www.cyclescheme.co.uk simply select the cyclescheme payment option in the checkout and enter your e-certificate reference number in the appropriate box.

Where you have been emailed a voucher or letter of collection (LOC) by your cycle to work provider, you can upload these during the checkpout process or via the 'my account' page up to 30 days after placing your order. If a voucher is not uploaded within 30 days your order will automatically be cancelled with no liability being accepted by Ribble Cycles.

Cycles-to-Work orders are not considered confirmed and'active' until we are in receipt a verified voucher. Only upon receipt of your voucher can we confirm and schedule your order, prior to providing you with an estimated despatch date.

If you intend to purchase a pre-order bike via Cycle to Work, your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received.

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Amending or Cancelling Orders

Whilst we appreciate that you may change your mind regarding your order, we cannot amend a bike order once it has been placed. If you wish to change your selected configuration, the order must be cancelled and a new order placed. For V12 orders, a new finance application will be required. Please note this new order process will be subject to the same payment verification checks and order schedule that may result in a new estimated despatch date.

We understand that circumstances change, and you may need to cancel your order. Please contact us at the earliest opportunity if you need to cancel your order. Due to the custom nature of the product, any cancellation of your order after the build has commenced will incur an £80.00 restocking fee. We cannot cancel orders that have already been dispatched, which will then be subject to the usual returns process.

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Amending Delivery Details

Please contact us as soon as possible if you need to edit the delivery details post-order placement, and we will try to accommodate your request. Please note that depending upon the selected payment method we cannot always accommodate your request. We are unable to accommodate any delivery detail amendments where the order has already been despatched.

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Returns Policy

While we want you to be happy with your purchase, we understand that sometimes you need to return items. You can return your order or parts of your order for a refund or exchange in line with our returns policy.

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Price Matching Policy

Price matching for promotional offers

Throughout various times of the year we will run different promotional activity across our brand which may include a discount on certain ranges or models. These promotions will be time limited and subject to change.

If a promotion starts whilst you have a bike on order with us that is not yet dispatched, we will price match if the model and groupset on your order is included in the live promotion. How we price match will be determined by your original payment method. For orders placed using a credit or debit card we will refund the difference onto your original payment card. For V12 orders we will reduce the value of your V12 loan. For cycle to work orders we can only price match if you are able to supply us with a new voucher for the lower amount before your order is dispatched. Once dispatched we will not price match an order.

If your original order had a discount applied when you ordered it will not be eligible for any further discount.

Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.

If you wish to make a claim under our Price Promise during the Black Friday period, please contact our Customer Service team for more information.

Price matching for a cycle to work order

We understand that sometimes it can take some time for you to receive your cycle to work voucher from your provider, and we don’t want you to miss out on the offers and promotions we run throughout the year.

That’s why if you are buying using a cycle to work voucher, we will match the promotional offer price on our bikes for up to 30 days after the promotion if you have created a valid cycle to work quote.

This can be done two ways, if you are not using cycle scheme as your cycle to work provider you will be able to check out and complete your order whilst the promotion is still live. You’ll then have 30 days to upload your voucher on you my account page, or you can also follow the process for cycle scheme users.

If you use Cycle scheme you will need to generate a cycle to work quote before the promotion ends, then from the end of the promotion you will have 30 days to get your voucher to complete your order. Once you have your voucher contact the customer service team to request a one-time use discount voucher, this voucher will then be used at checkout to reduce the cost of your chosen pre spec back to the promotional price to complete your order.

Please note if your chosen pre spec is no longer available on our website or if the price of that pre spec has changed due to component changes we may not be able to provide an exact price match and you may be required to obtain a new voucher from your provider.

Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.

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Website Prices

By default, all prices on our website are displayed in Pounds Sterling (£GBP) and include VAT (where applicable) at the standard UK rate of 20%. Purchases made from outside of the UK are VAT-free. We offer the ability to pay in selected currencies (£GBP, $USD, $AUD, $CAD, $NZD, €EUR, ¥YEN) – any purchases made in a currency outside of these will be charged in Pounds Sterling (£GBP) and converted to your currency by your credit/debit card provider.

When placing an order, the order will be charged in the currency of the billing address (where available), but if the delivery address is outside the UK, VAT is omitted. You may be required to pay local tax upon import into the destination country. These charges will be applied to the basket price during checkout where applicable. To avoid delay, please ensure that the billing and delivery addresses are correct at the time of order.

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Website Accuracy

It is our aim to ensure that all images and descriptions are accurate, however, there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy. In the instance where we supply a product different to that advertised, we will happily refund or exchange the item for you.

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Custom Colour Program

• Every Ribble CustomColour bike is hand-painted in the UK by our team of skilled professionals, and your paintwork is covered by a 2 year warranty. Our warranty covers manufacturing defects, but does not cover normal wear and tear such as stone chips, wear on heavy-use areas such as the drop-outs; or abrasion caused by the fitment of bags, panniers etc.
• Selecting CustomColour will add to the leadtime of your bike, which is clearly signposted when specifying your bike on our website. Leadtimes may fluctuate, but a CustomColour bike will usually take several weeks longer than a non-custom order for us to fulfil as all bikes are hand-painted in the UK.
• As your CustomColour bike has been painted to your specification and is highly customised, we are unable to accept returns except in the case of a structural manufacturing defect. Please ensure that you are happy with your design prior to placing your order. Our showrooms have all of the colours available to view, and our Live video chat team can also help you discuss your design prior to ordering.
• We cannot guarantee that your hand-painted Ribble bike will be free from cosmetic scratches or non-structural blemishes. Whilst we will make every effort to make sure your bike exceeds your expectations, some imperfections are inherent with the hand-paint process, forming the unique patina of your finished bike.
• Our bikes are designed for use in a variety of situations and terrains. In some applications, such as gravel riding, bike packing or mountain biking, your paint may become chipped or incur some imperfections over time. Should you wish to touch-up your paint, we provide a full range of touch-up colours to match your bike’s design*.
• We understand that sometimes the unexpected does occur, and your bike may be involved in a crash, sustain some damage from being dropped, mounted to a cycle carrier or packed into the boot of a car. We have a full range of touch-up paints available* for all of our designs and colours; and we also have a crash replacement policy if you need to completely replace your bike or frameset. In the first instance, please contact our Customer Service team who will be happy to help you find a solution to any situation not covered by our warranty.
• We advise you to regularly clean and maintain your bike to ensure that your paintwork continues to look its best, and remains within warranty.
• Although usually a rare occurrence, Ribble reserves the right to withdraw colours or designs from sale without prior warning. If your bike order is effected, we will contact you directly to discuss your options.
• Images of CustomColour designs are for illustration purposes only; the final colour may vary slightly from the image displayed.
• *Please note the touch-up paints are not available for colour-flip paint, or our Special Edition designs due to the nature of the finish.

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Your Email Address

We will communicate with you regarding your order and product purchased using the e-mail address you have provided.

If you create an account or place an order with Ribble Cycles you will be signed up to Ribble Cycles marketing emails.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of Ribble Cycles. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Ribble Cycles, or by managing your subscription status in your account pages on the Ribble Cycles website.

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Delivery Terms and Conditions

Time of delivery as indicated above shall not be of the essence.

While we make every effort to meet the delivery times provided, factors beyond our control may sometimes impact delivery times and therefore cannot be guaranteed. If an unexpected delay occurs, we will notify you as soon as possible. If we are unable to meet the specified delivery date, you have the option to cancel your order and receive a full refund, or proceed with the order and receive a refund of any delivery charges.

If Ribble Cycles is unable to meet a delivery date due to delayed deliveries by our suppliers or other uncontrollable events, you have the right to terminate the contract by providing written notice to Ribble Cycles without any compensation or indemnity being due. However, Ribble Cycles will be entitled to receive payment for all products already supplied to you.

We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms.

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Privacy Policy

Ribble Cycles (Cyclesport North Ltd) are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

Name Address Phone Number Email Address Tokenised Credit/Debit card details Date of birth IP Address This information is already stored on our internal systems and our website simply verifies you as a customer of Ribble Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at MyData@ribblecycles.co.uk.

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Use of personal information

We use the information you provide for the following purposes:

To send updates regarding the status of your enquiry or order To send newsletters and details of offers and promotions in which we believe you will be interested To improve the design and content of Ribble Cycles websites To understand the buying behaviour of our registered users To perform other general marketing and promotional activities focused on our products and services

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How we market to you?

When you place an order you will be added to all communications from Ribble, this includes the marketing newsletter. You can opt-out of these communications by using the unsubscribe link in the email or the preference centre available in the 'My Account' section. Failing this if you don’t open any emails or visit the Ribble Cycles website for a period of 180 days we will automatically stop sending you emails. If you have any questions email us at MyData@ribblecycles.co.uk.

Data is gathered as you browse the site and buy from Ribble Cycles and is used to build knowledge about what products are most commonly browsed and purchased. this information is associated with the email address. We use this data in an anonymised way to target you and people like you on social sites such as Facebook and Google. Again, once you opt-out your data is no longer used for this type of profiling.

We take data security very seriously and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic financial transactions entered into through our website will be protected by encryption technology.

When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

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Your Consent

By submitting information to Ribble Cycles you consent to the collection and use of this information by Ribble Cycles and it's Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

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Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the My Account section of our website. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Ribble Cycles, or by managing your subscription status in your account pages on the Ribble Cycles website.

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Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

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Improving Our Service

Ribble Cycles does not sell, trade or rent your personal information to others. To better tailor our services, we use non-identifying and aggregate information to help us make decisions on how to improve Ribble Cycles. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most traffic overall, or more specifically, what pages are visited demographically. However, we do not disclose the identifying information of individuals with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing you with the choice to opt-out or otherwise bar such unrelated uses.

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Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing devices) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Ribble Cycles essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Ribble Cycles features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

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Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first-time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google and Facebook.

Ribble Cycles may from time to time share your details with third party analytical resources for the purposes of better understanding visitor behaviour and performance, website performance, improved ad relevance, and any other analytical process to give Ribble Cycles a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such Ribble Cycles will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between Ribble Cycles and the third party, and Ribble Cycles will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as Ribble Cycles itself employs. Failure on the part of the third party to meet its contractual obligations will result in Ribble Cycles recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on Ribble Cycles will adhere to the same standards as first party cookies and not collect any personally identifiable information.

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This included the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.

International Privacy

The above privacy statement may not be applicable in all countries of Ribble Cycles visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We will not pass your information to any third parties without your consent. You can also email us to stop receiving any information about us and our services by e-mailing MyData@ribblecycles.co.uk. If you have any queries about our Privacy Statement you should contact us by e-mailing MyData@ribblecycles.co.uk.

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What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user's computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

Session cookies only last during a single visit. When you close your web browser the session cookie information is automatically removed from your computer.

Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie. Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years, depending on your own browser settings.

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How Ribble Cycles use cookies

The Ribble Cycles website uses session cookies for two purposes

Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the Ribble Cycles website.

Two cookies are set by the computer systems that run the Ribble Cycles website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies.

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Persistent cookies

Ribble Cycles use persistent cookies for the following purposes:

Google Analytics is a system used by many website to record information about who visits a website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only).

Ribble Cycles use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the Ribble Cycles website subsequently and still be able to access items that had been put into their shopping basket on a previous visit. This cookie is essential for the functioning of the Ribble Cycles website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.

Ribble Cycles also use a cookie to remember a user's website preferences such as preferred language, currency and delivery country. The first time a customer visits the Ribble Cycles website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.

A number of persistent cookies are also set by the computers that run the Ribble Cycles website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.

Ribble Cycles uses cookies to improve the relevancy of ads on Google and other websites; this is called remarketing and can be opted out of through Google's Ad Settings.

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Brexit

The UK formally left the EU on 31st January 2020 and the transition period ended on 31st December 2020 (23:00 GMT). The terms of the agreed UK-EU trade deal have come into effect.

We have included some FAQ’s below related to the Brexit situation, but should you need more information, please contact our Customer Service team directly, who will be happy to help.

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What does this mean if I am a UK customer?

If your bike is being delivered to an address within the UK, you will see no change to the way in which we operate. Please see our delivery articles for a full list of delivery options.

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What does this mean if I am ordering from within the EU?

The prices displayed on our website include all taxes and duties, ensuring the price you see is the price you pay - without any surprising import duties upon delivery. Furthermore, all deliveries are via a tracked service, so you can easily follow your parcel's entire journey. Our e-commerce partner ESW excels in international logistics and will conveniently deliver your order directly to your door with Ribble’s award-winning quality, service, and guarantee.

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I am an EU customer, will I pay duty on my order?

Yes. The UK-EU trade deal confirms there will be 14% import duty on bicycles. This is included in the price showing on our website.

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If I buy a bike from a store and take the bike permanently out of the UK, can I recover the VAT?

No. Under the VAT Retail Export Scheme, customers leaving the EU for more than 12 months were able to reclaim VAT on the bike by presenting a form VAT407 to customs upon exporting the goods from the EU. Unfortunately, as part of a review of duty-free shopping, obtaining this refund process ceased on 1st January 2021.

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Contact by Phone

You can chat to our customer service team over the phone at 01772 963400; our team can help with live orders and some after-sales issues. However, we may request that the information be sent via email for technical queries or warranty issues.

Our phone lines are open Monday - Friday 9:00 am - 4:30 pm BST (Except UK Bank Holidays):

Should you wish to contact our showrooms directly regarding one of our bikes or need sizing advice, you can find the contact details for each showroom below:

Birmingham: 0121 5170762

Bristol: 0117 9591254

Bluewater: 01322 761030

Clitheroe: 01200 411581

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Contact by Live Chat or WhatsApp

Live Chat or WhatsApp with our Customer Service teams directly. The team is here and ready to speak with you regarding an existing order. We can also assist with after-sales queries such as sourcing replacement parts and basic assembly questions. However, if you have a mechanical issue, use our contact form and attach appropriate images or videos outlining your issue.

Our chat lines are open Monday - Friday 10:00 am - 4:30 pm BST (Except UK Bank Holidays)

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Contact by Live In-store Experts

We offer a Video Calling option to talk to sales team if you are considering a purchase, where one of our experts can give a bike walk around and answer your bike or product-related questions. All you need is a microphone on your computer or mobile device. Video is only from the store to you can see our bikes.

Our experts are ready and waiting to take your call seven days a week. Catch us between (BST) -

    Monday to Saturday: 9am - 6pm

    Sunday: 11am - 5pm

Find Out More

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Contact By Email

If you have a question about an existing order or need support with an after-sales issue please use our Contact Form, our team will respond as quickly as possible.

Email is the best way to reach out if your inquiry relates to a mechanical or technical issue, as you will be able to attach images or videos of the problem.

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