What happens once I have made my order?

At Ribble Cycles, we like to keep things straightforward, so here’s what happens after you place an order with us.

Step 1: Placing Your Order

Once you’ve decided on your dream bike, you can pop your order through on our website. During checkout, you’ll see an estimated timeframe for dispatch, and payment will be taken at this point. That gets the wheels in motion – literally!

Step 2: Order Acknowledgment

Right after you’ve placed your order, we’ll send you an Order Acknowledgment email. This confirms all the details, like the bike model, spec, and any custom choices you’ve made. It’ll also include the price breakdown and next steps. If you need to make changes, you’ll need to cancel the order and place a new one, so double-check everything’s spot on before clicking ‘confirm.’

Step 3: Order Confirmation

Once your payment’s cleared, we’ll send an Order Confirmation email. At this point, your order’s live and officially in our system. This email will outline what happens next:

• We’ll schedule your bike for production.
• You’ll receive a Build Confirmation email when that’s done.
  Keep an eye on your inbox – this email might take a few days to arrive, depending on when your order is processed.

Step 4: Build Confirmation

When your bike’s ready for production, we’ll send you a Build Confirmation email with an estimated dispatch date. This date is subject to small shifts, but if anything changes, we’ll let you know straight away.

Step 5: Dispatch Email

The day your bike leaves us, we’ll send you a Dispatch Email with all the important details. This includes:

• The delivery address.
• Tracking details to follow your bike’s journey.
• Links to download our Welcome Guide and (if applicable) e-bike owner’s manual.

From here, it’s all systems go to get your bike delivered to your door!

Step 6: Invoice Email

About 24 hours after delivery, you’ll receive an Invoice Email with your invoice attached. If you’ve bought the bike through a finance option or the Cycle to Work scheme, the invoice will go directly to the company involved. Don’t worry, though – if you need a copy, just give us a shout.

Receiving Your Bike

Once your bike arrives, we’re confident it’ll be perfect – because that’s what we’re all about. But if you do have any concerns or need help, our Customer Service team is here for you. Just give us a bell, and we’ll get it sorted.

Thanks for choosing Ribble Cycles. We’re proud to be part of your cycling journey!