Starting a Warranty Claim

If you suspect your frame, fork, or other Ribble or Level product is presenting with a structural defect, please stop using the product immediately and contact us.

In order to process a warranty claim quickly and efficiently, we’ll need a few details about the bike and rider before we can proceed with a claim.

About the rider:

• Name
• Address
• Contact number

About the bike:

• Order number
• Date of purchase
• Model of frame/fork.
• Frame number
• A brief description of the suspected fault

Pictures:

• One picture of the complete bike
• Three close-up pictures of the suspected fault
• One picture of the frame number (found under the bottom bracket)

Once we have assessed the requested information that has been supplied, we will work with you to ensure that the bike is returned to our Ribble HQ as quickly and efficiently as possible. To facilitate the return of your bike, we can provide you with suitable packaging to safely box the bike for transport. Once the bike is boxed, our customer service team are able to arrange collection of the bike with our carrier partners. Simply let us know where you would like the bike collected from and when, and we will work with you to ensure this happens within reason.

The process of returning a bike under warranty internationally may differ as we may not always be able to arrange collection on your behalf. In this instance, we will offer to refund any postage costs you may incur in returning the bike using your chosen courier; we will request a copy of your postage receipt be emailed to us before a refund can be processed.

Ribble reserve the right to refuse a warranty claim if our terms and conditions have not been met and we will not reimburse the costs for warranty work carried out without prior authorisation from Ribble.