Starting a Warranty Claim

Making a Warranty Claim

If you believe your Ribble frame, fork, or Level component has developed a structural defect, stop using it immediately and submit a Warranty Claim so we can help.

What We Need From You

To process your claim quickly, please complete our Warranty Claim Form. You’ll be asked to provide:

Rider details

• Full name

• Address

• Contact number

Bike details

• Order number

• Date of purchase

• Frame or fork model

• Frame number (found under the bottom bracket)

• A short description of the suspected fault

Photos

• One photo of the complete bike

• Three close-up photos of the suspected fault

• One photo showing the frame number

What Happens Next

Once we’ve reviewed your information, we’ll confirm if we need to bring your bike back to our HQ for inspection. If so, you’ll be able to choose one of the following return options:

• Collection – We’ll arrange collection with our courier partners. If you don’t have suitable packaging, we can provide this.

• Showroom drop-off – Bring your bike to one of our showrooms, where our team will handle the return process.

• International returns – Collection may not always be possible. If you need to arrange your own return, we’ll refund reasonable postage costs once you send us a copy of your courier receipt.

Important Notes

• The Ribble warranty applies only to the original purchaser and cannot be transferred.

• We reserve the right to physically inspect any Ribble frame, fork, or Level component suspected of being faulty.

• If your claim is accepted, we will repair or replace the product free of charge. Replacements are offered on a like-for-like basis, subject to stock availability, and may differ in style, colour, or graphics between model years.

• Consumables (e.g. cables, bearings, brake pads, tyres, wheels), cosmetic wear, corrosion, crash/impact damage, misuse, or poor maintenance are not covered by warranty.

• If your claim is rejected, you’ll need to cover the costs of any work carried out and the charges to return your bike.

• Please remove all accessories and pedals before sending your bike to Ribble, and make sure it is safely packed for transit. We cannot accept liability for lost accessories or damage caused in transit.