Starting a Warranty Claim

If you believe your Ribble frame, fork, or LEVEL component has developed a structural defect, stop riding immediately. We're here to help you get back on the road quickly and safely.

You can now start a warranty claim in two ways:

1. Online – Submit a Warranty Claim Form
2. In person – Book a Warranty Inspection at a Ribble Service OutPost

1. Start Your Claim Online

To help us assess your issue quickly, please complete our Warranty Claim Form and provide the following:

Rider Details

• Full name
• Address
• Contact number

Bike Details

• Order number
• Date of purchase
• Frame or fork model
• Frame number (located under the bottom bracket)
• A short description of the suspected fault

Photos

• One photo of the complete bike
• Three close‑up photos of the suspected fault
• One photo clearly showing the frame number

2. Start Your Claim at a Ribble Service OutPost

You can now book a Warranty Inspection at any Ribble Service OutPost across the UK. Each OutPost is an approved workshop trained to Ribble standards and able to support warranty assessments.

How to Book

Booking a warranty assessment at a Service OutPost is simple:

1. Visit the Service OutPosts page
2. Use the online map to find your nearest approved workshop.
3. Select your preferred OutPost and book a Warranty Inspection on your preferred date.
4. You'll receive a confirmation email once your booking is complete.
5. After the inspection, if you have a valid warranty issue is identified, the OutPost will contact Ribble for authorisation before carrying out any required work.

Once we’ve reviewed your information and confirmed that you have a valid warranty claim, we’ll work with you to get you back on the road as quickly as possible.

In most cases, this will be through a warranty repair carried out by one of our approved Service OutPosts, giving you fast, expert support close to home.

In some situations, we may need to bring your bike back to our HQ for repair. If this is required, we’ll work with you to arrange the most convenient return option:

• Collection – We can arrange collection through our courier partners. If you don’t have suitable packaging, we can provide this.
• Showroom Drop‑off – You can bring your bike to one of our showrooms, where our team will manage the return process for you.

For international riders, if collection isn’t possible, you may arrange your own return. We’ll refund reasonable postage costs once you provide a copy of your courier receipt.