Starting a Warranty Claim

If you believe your Ribble frame, fork, or Level component has a structural defect, please stop using it immediately and contact us so we can help.

What We Need From You

To process your claim quickly, please include the following details when you contact us via our support form:

About the rider:

• Full name

• Address

• Contact number

About the bike:

• Order number

• Date of purchase

• Frame or fork model

• Frame number (found under the bottom bracket)

• A short description of the suspected fault

Pictures:

• One photo of the complete bike

• Three close-up photos of the suspected fault

• One photo of the frame number

What Happens Next

Once we’ve assessed your information, we’ll guide you through the return process:

• UK returns: We’ll provide suitable packaging and arrange collection with our courier partners. Just let us know the collection address and a convenient time.

• International returns: In some cases, you’ll need to arrange shipping with your chosen courier. We’ll refund reasonable postage costs once we receive a copy of your receipt.

Important Notes

• Ribble reserves the right to refuse a warranty claim if our terms and conditions have not been met.

• We cannot cover costs for warranty work carried out without prior authorisation.

We’ll work with you to make sure your claim is handled as smoothly and efficiently as possible.