Condition of the bike

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We want you to be completely happy with your new bike, so we encourage you to take it out on your favorite ride or club run to make sure it’s the right fit for you. That’s why we offer a 30-day test ride policy – if it’s not quite what you were expecting, you can return it.


We do ask that the bike is returned clean, as we’re unable to accept bikes in a dirty condition. If a bike is sent back needing a clean, a £30 cleaning charge will apply. While some light wear and tear from a few rides is absolutely fine, any damage beyond that – such as crashes or heavy impacts – would make the bike ineligible for return under this policy.


If you’ve got any questions, our team is always happy to help – just get in touch!

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