Bike Returns

We want to ensure you love your Ribble as much as we do! So, we now offer a 30-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your custom-built Ribble bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.

Should you wish to return your bike within the 30-day test period or for any other reason, you must first contact us using the contact form in the help centre within 30 days of receiving your bike. Our customer service team will then guide you through the returns process.

If there is a fault with your bike, please contact us with the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.

Please Note

Our bikes are custom-built to your requirements, any order cancellations that are made after your bike has commenced assembly will incur our standard restocking fee of £80.00.

Bikes must be returned in their original packaging and must be assembled as they were when it was received. If you require a new box, please inform us, and we will send one out to you at a charge of £30.

We require that the bike is returned in a clean condition, bikes returned to us in a dirty condition will incur a cleaning charge of £30.

Any bikes purchased on finance or bike to work scheme are not eligible for the 30-day test ride policy. Bikes purchased on finance can be returned within 14 days inline with your finance agreements cooling off period. Bikes purchased using a bike to work scheme cannot be returned for a refund.

Any accessories that you may have purchased, and fitted onto the bicycle, are not eligible for the 30-day test ride return. This includes pedals. Our normal returns procedure applies to unused accessories.