Why Is My Order Delayed?

We do our very best to be super efficient and keep everything clear on our website, but now and then, things don’t quite go to plan. If there are any changes to your despatch date after you've had your build confirmation email, our Customer Service team will be straight in touch with an honest update and a new date.

Now, this doesn’t happen often, but we like to be upfront from the get-go. In the past, things like COVID, canal closures, and port delays have slowed things down by stopping us from getting parts on time. If anything like that ever crops up again, you can count on us to keep you in the loop from the off!