Price Matching Policy

Price matching for promotional offers

Throughout various times of the year we will run different promotional activity across our brand which may include a discount on certain ranges or models. These promotions will be time limited and subject to change.

If a promotion starts whilst you have a bike on order with us that is not yet dispatched, we will price match if the model and groupset on your order is included in the live promotion. How we price match will be determined by your original payment method. For orders placed using a credit or debit card we will refund the difference onto your original payment card. For V12 orders we will reduce the value of your V12 loan. For cycle to work orders we can only price match if you are able to supply us with a new voucher for the lower amount before your order is dispatched. Once dispatched we will not price match an order.

If your original order had a discount applied when you ordered it will not be eligible for any further discount.

Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.

If you wish to make a claim under our Price Promise during the Black Friday period, please contact our Customer Service team for more information.

Price matching for a cycle to work order

We understand that sometimes it can take some time for you to receive your cycle to work voucher from your provider, and we don’t want you to miss out on the offers and promotions we run throughout the year.

That’s why if you are buying using a cycle to work voucher, we will match the promotional offer price on our bikes for up to 30 days after the promotion if you have created a valid cycle to work quote.

This can be done two ways, if you are not using cycle scheme as your cycle to work provider you will be able to check out and complete your order whilst the promotion is still live. You’ll then have 30 days to upload your voucher on you my account page, or you can also follow the process for cycle scheme users.

If you use Cycle scheme you will need to generate a cycle to work quote before the promotion ends, then from the end of the promotion you will have 30 days to get your voucher to complete your order. Once you have your voucher contact the customer service team to request a one-time use discount voucher, this voucher will then be used at checkout to reduce the cost of your chosen pre spec back to the promotional price to complete your order.

Please note if your chosen pre spec is no longer available on our website or if the price of that pre spec has changed due to component changes we may not be able to provide an exact price match and you may be required to obtain a new voucher from your provider.

Price matching will be reviewed on an order-by-order basis and Ribble reserve the right to refuse a price match.