Can I change my payment method after placing my order?

Payment methods can only be changed while an order remains in production and has not been dispatched. Changing the payment method requires the original order to be cancelled and a new order placed using the preferred payment method.

If the order is still in production, cancellation may be possible. Please note that cancellation fees may apply where production has already commenced.

For further information, please see: Can I change my order after purchase

If the order has already been dispatched, the payment method cannot be changed. Once an order has been shipped, the sales contract has been finalised, and payment has been processed against the original payment method. Payment cannot be transferred to an alternative card, bank account, finance agreement or cycle to work voucher.

To use an alternative payment method after dispatch, the order must be returned in accordance with the Bike Returns Policy. Any applicable return fees will apply. Following the return, a new order may be placed on our website using the preferred payment method. 

For further assistance regarding an order or available payment options, please contact Customer Service via the Contact Form.