Can I change my order after purchase?

We get it – sometimes plans change. Here’s what you can and can’t update after placing your order, and when those changes are possible.

What you can change
You can usually request:

• A different size or colour (if available in the configurator)

• Spec updates from the configurator

• Switching to a different bike (Stripe or Cycle to Work only; new bike must be within voucher value)

• Adding extra items (Stripe only)

• Updating your phone number

• Changing your delivery address (not available on V12 Finance orders)

Note on pricing

• No price change – your order remains the same

• Price change – only possible if paid via Stripe or V12 Finance (subject to V12 approval)

What you can’t change
Some requests can’t be made after checkout:

• Specs or parts not listed in the configurator

• Components we don’t stock or support

• Supplying your own parts or accessories

• Billing or email address details

• Non-standard sizing or custom builds

When you can make changes
It depends on where your order is in the process:

• Before production release – All eligible changes can be made free of charge

• After picking but before build – Changes are still possible, but a £50 workshop handling fee applies

• Once the build has started – Your order is locked in. To change anything, you’ll need to cancel and place a new order

Contact details updates

• Phone number or delivery address can be updated any time before Pre-Delivery Inspection

• V12 Finance orders – delivery address cannot be changed