Want to know where your bike is up to? Just log into your Ribble account. We update your order status at every stage, right through to dispatch.
Here’s what each status means:
Pending – Your order has been placed in our system.
Order being processed – Payment is being confirmed. Cycle to Work and V12 Finance orders may take a little longer here.
Order confirmed – Your order is now live in our system.
Build scheduled – Your bike is booked into the workshop. You’ll get a Build Confirmation email shortly.
Bike painted (CustomColour orders only) – Your paintwork is complete.
Parts picked – All the components needed to build your bike have been taken from our warehouse.
Bike in build – Your bike is being assembled and is nearly ready.
Quality checks – Final pre-dispatch inspection (PDI) to make sure everything’s perfect.
Packed – Your bike has passed inspection and is packed, ready for dispatch.
With courier – Tracking details are added and your bike is handed to the courier.
Dispatched – Your bike is officially on its way.
If you need more detail or have questions about your order, our Customer Service team is always here to help.
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