What If My Order Hasn’t Arrived?

If your order hasn’t turned up, don’t worry – just give our team a shout, and we’ll look into it with the courier. If needed, we can arrange to resend your order.

Here’s what you need to know:

For UK Orders
We can only refund or resend UK orders that haven’t been delivered 15 working days after dispatch.

For Overseas Orders
For international orders, we can only refund or resend them if they haven’t been delivered 20 working days after dispatch.

Please note, we might need to extend these timeframes in certain situations, like bad weather, busy periods, or postal strikes (either here or abroad).

If you’ve any questions, don’t hesitate to get in touch – we’re here to help!