What to do if your accessory order hasn’t arrived

If your accessory order hasn’t arrived, don’t worry — our team will look into it with the courier and, if needed, arrange a resend.

For UK orders

• We can refund or resend if your order hasn’t been delivered 15 working days after dispatch.

For overseas orders

• We can refund or resend if your order hasn’t been delivered 20 working days after dispatch.

Important to note
In some cases, these timeframes may be extended — for example, during bad weather, busy seasonal periods, or postal strikes (UK or overseas).

If you’ve got questions or need support, please get in touch with our Customer Service team. We’re here to help.