Like all lithium batteries, your eBike battery won’t last forever. These modern cells can’t be serviced or repaired, and when they reach the end of their life, they need replacing.
If you’re experiencing any problems with your battery, please contact our Customer Service Team. They’ll advise you on the next steps.
Mahle batteries are covered by a 2-year warranty from the date of purchase.
Battery Care
Want to make your battery last as long as possible? Check out the official Mahle care and maintenance guides for tips and best practices:
X35 Battery Care & Maintenance
X & M Series Battery Care & Maintenance.
Proper storage keeps your battery in top condition and ready whenever you are. Explore our tips on how to store your eBike the right way. Bike Storage Tips
Battery Disposal
When Ribble Cycles Limited (“Ribble”, “we”, “us”, or “our”) supplies and fits a replacement eBike battery as part of a repair, service, or maintenance visit, we’ll take care of the old battery for you.
We’ll collect the replaced battery and ensure it is disposed of safely and responsibly in line with UK regulations. This battery take‑back service is included at no extra cost and does not form part of, or add to, any labour or service charges for the work carried out.
Environmental Compliance
Ribble is registered with the Environment Agency as a Battery Producer (Registration Number: BPRN12843) and meets its obligations under the Waste Batteries and Accumulators Regulations 2009. For more information on Battery Producer Responsibilities, please visit the official UK Government website at Waste batteries: producer responsibility - GOV.UK.
All batteries collected through our replacement service are handled, stored, transported, and recycled via an Approved Battery Treatment Operator (ABTO) or Approved Battery Exporter (ABE), as required by UK environmental law. Batteries returned to Ribble will never be sent to landfill or incineration.
Customer Responsibilities
Electric bicycle batteries must not be disposed of in household waste, standard recycling, or general waste facilities, as lithium‑based batteries require specialist handling.
Where a battery replacement is carried out by Ribble, ownership of the replaced battery passes to Ribble solely, so we can manage its safe and compliant disposal.
Need help?
Our Customer Service team is always here for you. Get in touch with us via our contact page HERE.
Last Updated: 16/06/2026
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