Faulty or Damaged Items

Overview

Every Ribble bike and accessory is carefully checked before dispatch, but on rare occasions something may arrive damaged or develop a fault. If this happens, we’ll put it right quickly, whether that’s a replacement part, repair, or refund.

This article explains how to report an issue, what to expect, and how we’ll support you through the process.

Reporting a Fault or Damage

If your order arrives damaged or develops a fault, please contact our Customer Service team as soon as possible. When you get in touch, include:

• Your order number
• A brief description of the issue
• Clear photos or a short video showing the fault or damage

This helps us assess the issue and confirm the next steps without delay.

Items Damaged in Transit

If your bike or accessory has been damaged during delivery, please let us know within 48 hours of receipt. Once we’ve reviewed the details, we’ll look at the best way to rectify the issue. In most cases, this will involve working with one of our trusted local bike shop partners, as this is often the quickest and most convenient way to get you back on the road.

Faults That Develop After Delivery

If a fault develops after delivery, our technical team will assess the issue and confirm whether it’s covered under your warranty.
 Depending on the findings, we’ll either:

• Repair or replace the affected part, or
• Arrange a return for inspection if further checks are needed.

After around six weeks of riding, we recommend having your bike checked to ensure everything remains correctly aligned and adjusted. Cables and components can naturally bed in and may need minor realignment or tensioning as part of normal use. This isn’t considered a fault, but part of regular bike maintenance.

Last Updated: 07/11/2025